Reviews for our Norwich Branch
Vicki Sprake and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Very professional, kind and caring.
No problems. All going well at the moment. My mother may need more help in the future. Many thanks.
Polite helpful & friendly.
Care services delivered in a professional fashion with care and a personal connection.
A good listener
Friendly professional staff with all the answers I needed. Efficient and helpful
Carly arrived bang on time, and was very friendly, professional and helpful. The interview was just the right length of time – not too long for Mum, but not at all rushed either. Thank you
Christine was really lovely and explain everything perfectly put my mind at ease as sorting this kind off thing out for my brother isn’t the easiest thing to do she was professional and caring thank you
Very helpful with information and sorting things out
Pleasant, friendly, helpful and knowledgeable
Melanie was at all times proffessional and helpful responding well to the needs
Claire took time to get to know us and our situation. It felt as though she was there to help us and she cared about making a difference.
This was an initial contact, professional, informative and friendly
Claire spent well over an hour trying to persuade my mother that she needs a live-in carer and well beyond the call of duty
Everything was answered in a clear and helpful way.
It means my mum can still live in her own home with the help she receives. At the moment this is enough but maybe in time she will need more care.
There were not many agencies with offices open on a sat afternoon. The staff member was very helpful and also followed with emailed docs which was really helpful.
My mother and our family are always treated with respect and care and try hard to meet our requirements
Polite and helpful.
V professional and thorough meeting
She was confident in the service you provide and very calm and reassuring.
I thought I was speaking to. Norwich (local hub) when I dialled and later found it was a national hub. Also I was asked how I would like to receive a text but had only given a landline number! When I pointed this out I then gave this mobile number.
Very happy with her approach to my mother in law seemed very friendly and approachable
The way the girls cared for my wife was excellent nothing was to much trouble
First time I have used the live in care part of helping hands. Found Ben and Allison very understanding of the situation and what time of lady will be best to live in. Very polite
Very understanding of our need to cancel an assessment visit – I was expecting a bit of a hard sell, but thankfully it didn’t happen!
Lady was softly spoken and very polite. She was knowledgeable in the care you provide and gave me all the initial information I needed and more! Had access to diaries and was able to book first appointment on the phone. Very professional so far. I’ve spoken to 2 other care agencies, 1 wasted my time and I strongly suspect didn’t have dementia experience as sold and were clearly to busy eating their cake to put it down and give me the professional time I expected and this included the senior carer! The second sent me a one line email asking for a post code and I haven’t heard anything since; not that I want to!! I’m paying for a service and I expect high standards for high prices not people eating cake when I go in their office. So far you are fitting the bill and I hope it can continue for my family.
Excellent service, very kind and efficient.
A good call and questions answered, a prompt meeting arranged. Thankyou.
Sorry! 5 / It was excellent and the assistant was really helpful and kind. Thank you
Don’t have anything else to go on but that phone call
The person I spoke to was very friendly and helpful but professional.
Helpful, quick response and accommodating
I am looking forward to helping hands , starting next Monday. Regards Mr Richard Minns.
Very helpful initial dialogue
The lady I spoke to was very helpful, kind and understanding. I have arranged an assessment.
So far met all our needs
Really helpful and kind. Feel certain I have chosen the right carers!
She was very efficient, well presented and prompt, however I felt she lacked empathy and warmth towards my mother. My mother doesn’t want to use Helping Hands !
On making initial enquires the staff were very helpful and the lady who came to assess my mother was extremely professional and helpful. Her manner with my mum was really nice and every aspect of the care needed was covered
Hannah was very helpful and attentive and felt quite comfortable with her.
Hannah was very helpful & reassuring, we look forward to working with helping hands
Hannah was calm, professional and patient. She listened carefully to us and has been very helpful in organising care for us at short notice.
Friendly and helpful staff and told us all we wanted to know
Understood what type of care we are looking for and could relate to some of the challenges with a positive and helpful attitude
I’m waiting to see if you deliver the service.
I felt that the questions asked were well adapted to our getting the best deal for us from the range of services you provide. The interviewer arrived on time and was pleasant and helpful
Ben was very patient and helpful and was able to organise an appointment very promptly.
Very nice lady and very helpful!
Caroline was extremely helpful and efficient, with a friendly attitude. Thanks!