Reviews for our Peterborough Branch
Tessa Hilton and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Extremely good carers who are well managed by local team. I always get good care regardless of holidays or staff sickness I never have to worry as I know a good carer will arrive on schedule.
Friendly, approachable and pleasant manner. Very professional.
Very friendly and helpful assessor
Very helpful, very friendly and knowledgeable
Good professional service
Michelle was helpful and professional
Friendly informative conversation and know that the type of care we need can be catered for by Helping Hands
Good information and sympathetic to bad situation we are in to need care for our family member
Hannah was very helpful and efficient
Speed of response in arranging the specialist care needed, courtesy, friendliness, professionalism. They made me feel reassured that the care my Mum will get will be of a high standard as the whole approach was high quality. Just what we have been looking for!!
The Assessor was friendly, courteous and answered all queries
Very helpful and considerate and informative.
The assessment was very thorough, the assessor was lovely and put mum at ease immediately
Very helpful and polite
Our team have been extremely supportive and the management are also very helpful and and always dealt with any issues straight away. Although not really had any issues as the team go that extra mile in the 1st instance to make sure there aren’t.
my husband passed away last week,his main carer karina from helping hands,was fantastic we could not have got through it without her,nothing was to much trouble best carer ive known,all the others where very good to great company thank you
clear and helpful advise and information
Sammie was very helpful, informative and a pleasure to talk to.
Carers very friendly to my mum. I know she will be cared for. So far an excellent service.
Helpful, friendly & efficient
I haven’t seen the ladies that help shower mum lately but every thing seems to be going ok. / I haven’t seen the ladies that help shower mum lately but every thing seems to be going ok.
All the carers so far have been efficient and pleasant
They completely understood our needs and are very helpful.
It was a very quick response from the time I contacted red arc and phoebe was very pleasant.
Jo is pleasant,kind and caring , from the first day she made Fred feel comfortable.
Lauren provided her name. She was friendly and could readily provide information which was very helpful.
Very helpful with information. Covered everything I needed to know in one phone call. Had a very companionate voice and felt she truly wanted to help.
Very understanding with the situation with my parents , especially mum who has dementia.
Ellie was very helpful and understood our problems and has reassured me and put my mind at rest. Thank you Ellie.
Sounded good but expensive
I’ve only got an appointment for next week I’m not sure what will happen yet.
It was a friendly and very helpful phone call, very can-do, positive approach to my needs offered. Can’t score higher than that for one phone call.
Lady was very helpful but I was a bit shocked about the costs
Competent phone call – answered promptly, courteous manner and capable answer.
Tessa was lovely , very helpful informative and reassuring that helping hands would be able to help us
Efficient, kind and helpful
I got all my questions answered and Lucy was very friendly and helpful
Friendly service. They did all the could do to help in an emergency situation. Thank you
Competent and informative staff who could answer all my questions and became involved in my mother’s case at very short notice.
Clear communication from a knowledgeable and helpful representative.