Peterborough

My father had visiting carers 4 times a day. Two in the morning, one at 12, one at 4 and during the evening for bedtime. The majority of the carers were absolutely fabulous, caring, understanding and helpful. This started on 18th January 2021.
On 14th January this year, my parents had a visit from I believe Occupational Health connected to HHG. Mum and Dad found this person quite rude and they didn’t enjoy the visit. It was to discuss Dad having to start using a hoist instead of the Sara Steady. Dad wasn’t keen as he finds it painful. It was left that a decision would be made at a later date. On Sunday 30th January, my mum was taken into hospital with a heart problem. HHG is fully aware that my father does not have any mobility in his legs and needs assistance to get out of chair, to bathroom etc. On Tuesday 1st February, my father received a telephone call at about 3.30pm to say that HHG would not be going anymore. His next visit was due at 4pm. My father was totally perplexed. They had our contact numbers but chose to upset Dad by contacting him directly. He was alone at the time. The Carer actually turned up as she was literally down the road when the office telephoned her. She went in to see Dad but couldn’t do anything. The next day a letter came to Dad confirming what had been said but luckily we were able to make sure he didn’t read it as he was so upset and also about our Mum.
The 4 stars I have given for the carers themselves. I will not give a star to the HHG as I am totally disgusted how they could drop care at 15 minutes notice knowing the situation . To add insult to injury my father also got a letter the next day to say they were putting their charges up by £2 per hour. Anyone wishing to employ HHG, please make sure you are aware that they charge mileage on top of the hourly rate so they are making money out of that too as the Carers do not get what is charged.

My sister has Helping Hands, they are very polite & friendly. Very helpful. My sister is very happy with them.

All carers were very good and pleased with the service thank you

Good communication, lovely carer (Kay)

Friendly professional.

Very friendly and helpful assessor

Very helpful, very friendly and knowledgeable

Good professional service

Michelle was helpful and professional

Friendly informative conversation and know that the type of care we need can be catered for by Helping Hands

Good information and sympathetic to bad situation we are in to need care for our family member

Hannah was very helpful and efficient

The Assessor was friendly, courteous and answered all queries

Very helpful and considerate and informative.

The assessment was very thorough, the assessor was lovely and put mum at ease immediately

Extremely good carers who are well managed by local team. I always get good care regardless of holidays or staff sickness I never have to worry as I know a good carer will arrive on schedule.

my husband passed away last week,his main carer karina from helping hands,was fantastic we could not have got through it without her,nothing was to much trouble best carer ive known,all the others where very good to great company thank you

clear and helpful advise and information

Sammie was very helpful, informative and a pleasure to talk to.

It was a friendly and very helpful phone call, very can-do, positive approach to my needs offered. Can’t score higher than that for one phone call.

Helpful, friendly & efficient

I haven’t seen the ladies that help shower mum lately but every thing seems to be going ok. / I haven’t seen the ladies that help shower mum lately but every thing seems to be going ok.

Speed of response in arranging the specialist care needed, courtesy, friendliness, professionalism. They made me feel reassured that the care my Mum will get will be of a high standard as the whole approach was high quality. Just what we have been looking for!!

They completely understood our needs and are very helpful.

It was a very quick response from the time I contacted red arc and phoebe was very pleasant.

Jo is pleasant,kind and caring , from the first day she made Fred feel comfortable.

Very helpful and polite

Very helpful with information. Covered everything I needed to know in one phone call. Had a very companionate voice and felt she truly wanted to help.

Very understanding with the situation with my parents , especially mum who has dementia.

Ellie was very helpful and understood our problems and has reassured me and put my mind at rest. Thank you Ellie.

Sounded good but expensive

I’ve only got an appointment for next week I’m not sure what will happen yet.

Lauren provided her name. She was friendly and could readily provide information which was very helpful.

Lady was very helpful but I was a bit shocked about the costs

Tessa was lovely , very helpful informative and reassuring that helping hands would be able to help us

Competent phone call – answered promptly, courteous manner and capable answer.

Good. Services

Efficient, kind and helpful

I got all my questions answered and Lucy was very friendly and helpful

Friendly service. They did all the could do to help in an emergency situation. Thank you

Competent and informative staff who could answer all my questions and became involved in my mother’s case at very short notice.

Clear communication from a knowledgeable and helpful representative.

Friendly, approachable and pleasant manner. Very professional.

All the carers so far have been efficient and pleasant

Our team have been extremely supportive and the management are also very helpful and and always dealt with any issues straight away. Although not really had any issues as the team go that extra mile in the 1st instance to make sure there aren’t.

Carers very friendly to my mum. I know she will be cared for. So far an excellent service.