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Rated excellent on TrustPilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 44 reviews


This branch covers where you need care:

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01733828980 *If you are an existing customer, please use the branch phone number

Branch address

90 Bridge Street, Peterborough, PE1 1DY (see on maps)

Live-in and visiting home care in Peterborough

Nestled in the county of Cambridgeshire lies Peterborough; a heritage city that offers nature, history and architecture alike. Home to a 900-year-old Norman cathedral, historic watermill and an abundance of countryside walks, Peterborough is also a city of residence to one of the leading home care providers in the UK – Helping Hands.

With a dedicated team of carers offering high-quality, tailored home care to families across Peterborough, Spalding, Bourne, Market Deeping, Wisbech, Holbeach and the surrounding areas, we’re committed to ensuring that you have the support you need to enable you to remain safe and independent in the familiarity of your own home.

Meet the team

Tessa Hilton

Meet Tessa Hilton, our Branch Manager, Peterborough

"Hello! I’m Tessa, the manager at Helping Hands’ Peterborough branch. It’s my role to develop an expert, friendly, compassionate and professional team of carers to support our lovely customers here in Peterborough. I am incredibly passionate about care and will always ensure that our customers are looked after to the best of our ability. I love our fantastic team of carers, they go above and beyond every single day to ensure that our customers receive the best quality care in Peterborough.”

Louise Bradley

Louise Bradley

Regional Care Director, East

Read More
Vicki Sprake

Vicki Sprake

Area Care Manager, East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care

Other services we provide at this branch

Home care visits in Peterborough tailored to your needs

Mary Lee founded Helping Hands as a way to give families the support they needed to feel safe and independent at home. Thirty years later, we are proud to have been providing that same person-centred service to thousands of families across England and Wales. As a company that was built on a foundation of family values, we understand how important it is for you or your loved one to feel safe and secure in your own home. That’s why Tessa and her team are here to provide you with a personalised care package that gives you the support you need in the place you know best – regardless of your condition.

Whether you are recovering from a life-changing illness or injury, you are living with a progressive condition or you simply need some extra help in going about your daily routine; with visiting care from our Peterborough team, you’ll have the support you need so that you can continue with your day-to-day life – making no compromises to your independence.

Live-in care for round-the-clock support

We understand that inviting someone new to live in your home can be daunting. That’s why Tessa and her team are here to offer guidance and support to alleviate any worries you may have. With live-in care from our Peterborough team, your carer will be there to provide round-the-clock support to ensure that you have everything you need – both physically and emotionally.

If you’re in need of more intensive support but feel that residential care isn’t the best option for you, live-in care is the perfect alternative to ensure that you can remain in the comfort of your own home, yet still receive round-the-clock support that enables you to feel safe and independent. What’s more, with no restrictions on visiting times and no set mealtimes or menus, you can continue to live your life entirely on your terms – just with a little help along the way.

Here at Helping Hands, we provide dedicated live-in care for anybody from the age of 18 all the way up to 100 and beyond. So whether you would like a live-in carer that supports you with retaining a full-time job, or you would like more intensive support in your elderly years to help you remain independent at home; Tessa and her team will work with you to provide a personalised, unintrusive live-in care package that is built by and around you.

To find out what is live in care, click here.

Domiciliary care from our Peterborough team

With domiciliary care from our Peterborough team, you will not only have the freedom to decide the details of your care, but you will be supported and encouraged to live your life entirely on your terms. So whether you enjoy an afternoon of crossword puzzles or a morning walk around Ferry Meadows Country Park, your carer will be there to give you the support you need to enable you to live the life you want to lead.

Our aim is to ensure that you retain your independence as much as possible, that’s why Tessa and her team will work closely with you to provide a personalised care plan that is focussed entirely around you and your needs.

Specialist dementia care from our award-winning team

With over 100 different variants of dementia, we understand that the time following a diagnosis can be unnerving for you and your surrounding family. Dementia can have a unique impact on everybody affected, and as one of the UK’s leading dementia care specialists, we are here to ensure that you have the information, guidance and support to help you and your loved ones through each step of your dementia journey.

From memory loss to a change in behaviour, experiencing the symptoms of dementia for the first time can be distressing for all involved. But with a compassionate team of expertly-trained carers, we are here to offer support with anything from continence care to communication.

Elderly care to support your independence

Whether you are living with a progressive condition or you are simply finding more difficulty in your everyday tasks than you used to, Tessa and her team are here to offer personalised elderly care to ensure that you or your loved ones are able to remain safe and independent at home.

You may have had a fall in your home and you don’t feel as confident on your own as you used to, or perhaps you are facing the inevitable signs of ageing and you would like more support in going about your usual routine. Whatever it is you need, our Peterborough team are here for you.

Respite care for short-term support

We understand that the need for respite care can arise at any given moment for any given reason. That’s why Tessa and her team can swiftly put a bespoke package of care in place that is ready for when you need it, for as long as you need it – and often within 24 hours of your initial enquiry.

Whether you need short-term care while your usual caregiver is away on holiday or following an unexpected illness or injury and you need some support on your road to recovery, respite care from our Peterborough team ensures that you have the support you need, when you need it.

Expert carers to support you in Peterborough

Helping Hands was founded by Mary Lee in 1989 to enable those who needed some extra support to remain in the comfort of their own homes. Thirty years later, we are proud to be providing the same level of person-centred care to thousands of families across England and Wales – and our values have never changed.

As a company that is big enough to support your every need yet still small enough to care, our expert carers are here to provide dedicated care that enables you to live independently at home. What’s more, each of our carers complete a comprehensive training course as part of their recruitment process that covers modules such as safeguarding, dementia care and moving and handling, so you can be sure that you’re in expert hands.

We employ each of our carers directly, so you don’t need to worry about any additional paperwork or background checks – we’ll cover it all for you. And as well as being fully regulated by the Care Quality Commission (CQC), we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Find out more about care in Peterborough

If you’d like to speak with Tessa to find out more about we can help you, please call us. We’re here to take your call seven days a week.

If you’d rather pop in and see us, you’re welcome to visit our branch on Bridge Street, or we can meet you at a place more convenient for you – whether that’s your local café or your front room.

Call us on 01733828980 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Peterborough to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 44 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.7 out of 5

from 3 reviews

Our credentials

Our Peterborough branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

90 Bridge Street, Peterborough, PE1 1DY Show on Map

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