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Home care in Sunderland

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Rated Excellent on
Trustpilot

Lines open at 8:30 AM today

Existing customer
7843370777

Lines open at 8:30 AM today

Existing customer
7843370777

Visiting care and home care in Sunderland

Once renowned for its coalmining, ship trading and glass trade, the city of Sunderland has a rich industrial industry with thanks in part to its location on the mouth of the River Wear. Adding to its modernised landscape is a branch of Helping Hands Home Care, leading home care provider across the UK for 36 years.

For care at home in Sunderland, look no further than our local branch team, for a flexible care package tailored to you. We are on hand to provide visiting care from just 30 minutes per week, to live-in care for support around the clock, with all levels of care available for all manner of conditions.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Sunderland team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Sunderland care team
Sarah Bankhead
Sarah Bankhead

Branch Care Manager

I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...

More about Sarah Bankhead
Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow
Michelle Dutton
Michelle Dutton

Area Care Manager

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share...

More about Michelle Dutton
Our Reviews
CQC Logo
Fully regulated by the CQC

Our Sunderland branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
Home care Sunderland

Since 1989, we have been catering to the needs of thousands of people across the UK, ensuring they are living safe and well in the comfort of their own homes. With the expertise of our experienced home carers and local care managers, we are able to support a variety of different health conditions and care requirements, ranging from dementia, Parkinson’s, diabetes and cancer, to support with more complex diagnoses such as brain and spine injuries, stroke and motor neurone disease.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
Elderly care in Sunderland for additional support

Sometimes, it can be quite difficult to admit that you need an extra hand with the housework or preparing meals, particularly if you have been independent for your entire life and quite a private person. It can be quite a daunting prospect to welcome someone new into your home, but our friendly carers will take everything at your pace and only help out with the tasks that you’d like them to. With elderly care, they’ll never try to take over or invade your privacy.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Live-in care Sunderland

If you require round-the-clock support whilst at home, you may want to opt for live-in care in Sunderland so that you never have to worry that you’re left without care. Living with you in your home, a carer will be there throughout the day and night to make sure you have the support you need to stay safely in your home, and whilst they’re on their break, we’ll ensure that your relief carers are familiar with your routine and will seamlessly take over until your live-in carer returns.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Better than agency care in Sunderland

We’ve never been a care agency, rather a private home care company with decades of experience in caring for others in their own homes. This is important because it means we employ our carers directly, and ensure they’re cared for as well as they care for you. Private home care from Helping Hands can also help when you need to take some time away for yourself to rest and recuperate. That way, everything will be exactly the same when you return and you’ll both be feeling more refreshed.

A woman in a purple uniform smiles while carrying a laundry basket with folded clothes up a staircase. She has glasses on her head, wears a lanyard, and appears to be a carer or healthcare worker.
Extra independence with private care Sunderland

If you need a little extra help collecting your shopping, attending appointments or doing the housework, private care can enable you to keep on top of your errands without having to worry about doing them all by yourself. Designed to fit around you, we’ll pop in and provide an extra helping hand when it suits you – whether that’s once a week for an hour, or several 30-minute visits throughout the day. And if you want to get out and about in the city, we can take you, as care isn’t just about looking after you physically; it’s about taking care of your entire wellbeing.

An older woman with short blonde hair and glasses smiles while knitting, sitting on a cushioned chair indoors. She wears a light blue cardigan and is engaged in conversation with another person.
Dementia care from our friendly carers

A dementia diagnosis doesn’t just affect the individual that has the condition; it affects their family and loved ones too. There’s lots of new things that everyone needs to get used to, for example, not remembering words for everyday objects or becoming confused or anxious when routines change. As the condition progresses, your loved one may need more regular dementia care at home to live safely, particularly if they heavily rely upon their partner or spouse, and all of our care is fully regulated by the Care Quality Commission (CQC).

A man in blue pyjamas reads a book in bed, smiling, while a carer in a purple uniform stands beside him, offering support in a cosy, warmly lit bedroom with a stone wall.
Exceptional carer training in Sunderland

Our priority when selecting our carers is to ensure that they are compassionate people who genuinely care about others. It’s these qualities that we look for above all others as you cannot be taught to be kind or empathise with others; it’s just something that you have within you. We ensure that all of our carers have thorough background checks, including a Disclosure Barring Service (DBS) screening and comprehensive character references. They are then provided full training by our in-house instructors, who ensure they have the skills and knowledge essential for caring for those in their own homes across Sunderland.

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Local updates
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FAQs

Home care in Sunderland can be a reassuring choice for anyone who wishes to remain in the comfort of their own home while receiving additional support. Whether you need help with daily routines, personal care, companionship or more specialist assistance, our Sunderland team are here to help. Staying in familiar surroundings can make a real difference to wellbeing, and our tailored one-to-one support is built entirely around your needs and preferences.

The cost of home care in Sunderland will depend on the level and type of support you require. We offer flexible packages, from short weekly visits to full-time live-in care, ensuring you only pay for the care you need. Our friendly Sunderland team will clearly explain your options and provide transparent pricing, helping you feel confident and fully informed.

Yes, your care plan can always be adapted as your circumstances evolve. We understand that needs may increase, decrease or shift over time, and we remain flexible in our approach. Whether you require additional hours, fewer visits or a different focus to your care, our Sunderland team will work closely with you to keep your support appropriate and reassuring.

Getting started is simple. After contacting our welcoming team, we’ll arrange a free, no-obligation care assessment in your home with your local Sunderland care manager. Together, we’ll discuss your needs and preferences and create a tailored care plan. If you’re happy to proceed, we’ll carefully match you with carers who suit your routine and personality.

Every Helping Hands carer in Sunderland is directly recruited, thoroughly vetted, professionally trained and employed by us. They are fully insured and bonded, giving you complete peace of mind. We’re committed to delivering safe, reliable and compassionate care at all times.

If your regular carer is unavailable for any reason, we’ll arrange a trusted replacement to ensure your care continues smoothly. We’ll aim to keep visit times as close as possible to your usual schedule, maintaining familiarity and consistency in your daily routine.

Branch information
Address

Helping Hands Sunderland, Ground Floor, Arngrove House, 1-2 Frederick Street, SR1 1NA

Show in maps Sunderland Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed