Click here for COVID-19 News We're here to help - find out how we are supporting you during the coronavirus pandemic
CQC & CIW Regulated
Fast response & immediate start
Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

South Shields

Little and often, companionship to nursing. With branches nationwide.

South Shields

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01912835659 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting home care in South Shields

From our branch in the heart of South Shields, our dedicated team of friendly and professional carers support families living in South Shields, Jarrow, Boldon Colliery, Cleadon, Whitburn, East Boldon and the surrounding areas.

We provide tailored care plans to suit yours or your loved one’s needs. From preparing breakfast, helping you or your loved one get showered and dressed in the morning, popping to the shop as well as additional help with more complex care needs, our expert carers are here to support you.

We pride ourselves on providing the highest quality home care service in South Shields, fully regulated by the Care Quality Commission. We also provide respite support, housekeeping services and round-the-clock care across other areas of Newcastle too.

Meet the team

Natasha Watts

Meet Natasha Watts, our Branch Manager, Newcastle

"My name is Natasha, I am 24 and have lived in Newcastle all my life. I have two Shih Tzu’s that I love to go on adventures with, in my spare time! Here at Helping Hands I provide support to customers and carers throughout their care journey, ensuring high quality bespoke care is being delivered and carers are well supported and valued at all times. I ‘fell into’ care aged just 18, in my first ever job role and have worked in care ever since. I never thought I would develop such a passion for delivering care, and as I leave work each evening I know I have helped improve the quality of someone’s life, and that is something that inspires me daily.
"I decided to join Helping Hands as I believe working for a company that shares the same values and goals as you is monumental. When I started my career with Helping Hands I was astonished at how driven and committed each and every carer is, not only to the company, but most importantly to every single one of their customers and maintaining and growing this is what I thrive on."

Leigh Jepson

Leigh Jepson

Area Care Manager, North

Read More
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting home care built to suit you

Our care visits start from just 30 minutes per week, all the way through to several hours a day. Visiting care in the comfort of your home is a great way to preserve your independence, designed to fit in around your lifestyle, routines and requirements, even if you only need a quick visit each week.

Whether you’re looking for care for yourself or someone close to you, visiting home care enables you to have the right level of care in the place you feel most comfortable. Our South Shields carers can support you with making sure you have the correct medication at the right time, helping with mobility aids such as walking frames and supporting you with household duties including ironing and laundry. Our carers are also great company and love to chat.

Round-the-clock live in care support in your own home

As conditions deteriorate, you might find that you or your loved one needs more regular support. Continuous, 24-hour care ensures you can stay living in your home, whilst still receiving the same aspects of visiting care.

Live-in care is an ideal solution for those who have an advanced condition or have very particular needs. All our live-in carers are fully-trained and confident to support with administering medication or helping with mobility, as well as carrying out complex care needs, such as stomas and catheters.

We handpick our carers to suit your needs and your personality; that way they’ll be more than just a carer. They’ll also be a friend or companion.

To find out what is live in care, click here.

Domiciliary care in South Shields

Domiciliary care, also known as home care is a great option for those wanting to remain in their own home. Our South Shields team will provide a bespoke care plan, built with your needs in mind. Whether you need help changing the bed sheets or someone to accompany you to the local shop, our South Shields carers are more than happy to help.

From personal care to mobility support, our professional and compassionate carers are more than capable to help you and your family. With award-winning training, their expertise and knowledge will support you the throughout your journey.

Dementia care in South Shields

The symptoms and intensity of dementia vary with each person. Because dementia affects people in different ways, finding the right level of support can be difficult.

Familiarity is key, that’s why we’ll closely follow a tailored care plan, built by and around you. Whether your loved one needs medication at a specific time or has a favourite TV programme that they enjoy watching, our carers will be on hand to facilitate this routine.

Elderly care for you or your loved ones

Elderly care is a great option for those looking for extra support around the house or local community. Giving peace of mind for both you and your family, our dedicated carers will be on hand to help you with your needs, whether it’s household duties such as laundry, or a regular friendly face to accompany you.

We understand accepting someone new to your family home is difficult, that’s why we’ll carefully handpick your carer, ensuring your needs, personality and interest are well matched.

Respite care at the times you need extra support

Constantly caring for a family member or friend can have an impact on your own emotional and physical wellbeing. If you’re starting to feel overwhelmed, short-term relief may be the best option.

Respite care allows you to have a break, but also ensures the person you’re supporting has the same level of care you provide for them, whilst still living in their own home.

You can use respite care for other reasons, such as other commitments or a family occasion or emergency which requires your attention. Or, you may wish to have some support following a hospital stay or illness. Our South Shield carers will make sure your routines are followed closely so your loved one always receives a consistent level of care.

Our team of trained South Shields carers

We’re fully committed to providing the highest quality of care possible. To make sure our carers have the right skills and capabilities, we ensure each carer goes through a detailed, mandatory training programme before they start working out in the South Shields community, covering:

  • Personal care
  • Safe moving and manual handling
  • Medication administration
  • Mobility support
  • First aid

Not only is our training endorsed as a Centre of Excellence by Skills for Care, we’re also fully regulated by the Care Quality Commission (CQC), meaning our carers have gone through a detailed background check and follow the most up-to-date practices in their work.

Find out more about care in South Shields

We understand there is a lot to consider when choosing care. That’s why our team will be on hand to explain everything you need to know, and more.

You can visit our South Shields team on Chillingham Road Monday to Friday, 8.30am to 5.30pm (excluding bank holidays), or you can book an appointment at a time and place which suits you and  your loved one.

Call us on 01912835659 Talk to us on live chat Request a call back

Our credentials

Our South Shields branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
Chat now