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and Sat & Sun: 9am - 6pm

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South Shields

Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Live-in care and visiting home care in South Shields

From our branch in the heart of South Shields, our dedicated team of friendly and professional carers support families living in South Shields, Jarrow, Boldon Colliery, Cleadon, Whitburn, East Boldon and the surrounding areas.

We provide tailored care plans to suit yours or your loved one’s needs. From preparing breakfast, helping you or your loved one get showered and dressed in the morning, popping to the shop as well as additional help with more complex care needs, our expert carers are here to support you.

We pride ourselves on providing the highest quality home care service in South Shields, fully regulated by the Care Quality Commission. We also provide respite support, housekeeping services and round-the-clock care across other areas of Newcastle too.

Meet Leigh, our Area Care Manager

Leigh Jepson

"I am passionate about coaching and developing people to achieve their career goals and aspirations, motivating them to deliver an outstanding level of service to our customers, colleagues and carers. What gets me out of bed in the morning is knowing that today could be the day that I make a real difference to someone. To relax when not working I love nothing more than spending time with family and long walks along the Northumberland coast with my three crazy dogs."

Visiting home care built to suit you

Our care visits start from just 30 minutes per week, all the way through to several hours a day. Visiting care in the comfort of your home is a great way to preserve your independence, designed to fit in around your lifestyle, routines and requirements, even if you only need a quick visit each week.

Whether you’re looking for care for yourself or someone close to you, visiting home care enables you to have the right level of care in the place you feel most comfortable. Our South Shields carers can support you with making sure you have the correct medication at the right time, helping with mobility aids such as walking frames and supporting you with household duties including ironing and laundry. Our carers are also great company and love to chat.

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The carers have been reliable, caring, friendly and efficient, not only to mam but to the rest of our family. Their efficiency has been commended by our doctor and the district nurses.

Lynne from Newcastle

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Round-the-clock live in care support in your own home

As conditions deteriorate, you might find that you or your loved one needs more regular support. Continuous, 24-hour care ensures you can stay living in your home, whilst still receiving the same aspects of visiting care.

Live-in care is an ideal solution for those who have an advanced condition or have very particular needs. All our live-in carers are fully-trained and confident to support with administering medication or helping with mobility, as well as carrying out complex care needs, such as stomas and catheters.

We handpick our carers to suit your needs and your personality; that way they’ll be more than just a carer. They’ll also be a friend or companion.

To find out what is live in care, click here.

Domiciliary care in South Shields

Domiciliary care, also known as home care is a great option for those wanting to remain in their own home. Our South Shields team will provide a bespoke care plan, built with your needs in mind. Whether you need help changing the bed sheets or someone to accompany you to the local shop, our South Shields carers are more than happy to help.

From personal care to mobility support, our professional and compassionate carers are more than capable to help you and your family. With award-winning training, their expertise and knowledge will support you the throughout your journey.

Dementia care in South Shields

The symptoms and intensity of dementia vary with each person. Because dementia affects people in different ways, finding the right level of support can be difficult.

Familiarity is key, that’s why we’ll closely follow a tailored care plan, built by and around you. Whether your loved one needs medication at a specific time or has a favourite TV programme that they enjoy watching, our carers will be on hand to facilitate this routine.

Elderly care for you or your loved ones

Elderly care is a great option for those looking for extra support around the house or local community. Giving peace of mind for both you and your family, our dedicated carers will be on hand to help you with your needs, whether it’s household duties such as laundry, or a regular friendly face to accompany you.

We understand accepting someone new to your family home is difficult, that’s why we’ll carefully handpick your carer, ensuring your needs, personality and interest are well matched.

Respite care at the times you need extra support

Constantly caring for a family member or friend can have an impact on your own emotional and physical wellbeing. If you’re starting to feel overwhelmed, short-term relief may be the best option.

Respite care allows you to have a break, but also ensures the person you’re supporting has the same level of care you provide for them, whilst still living in their own home.

You can use respite care for other reasons, such as other commitments or a family occasion or emergency which requires your attention. Or, you may wish to have some support following a hospital stay or illness. Our South Shield carers will make sure your routines are followed closely so your loved one always receives a consistent level of care.

Our team of trained South Shields carers

We’re fully committed to providing the highest quality of care possible. To make sure our carers have the right skills and capabilities, we ensure each carer goes through a detailed, mandatory training programme before they start working out in the South Shields community, covering:

  • Personal care
  • Safe moving and manual handling
  • Medication administration
  • Mobility support
  • First aid

Not only is our training endorsed as a Centre of Excellence by Skills for Care, we’re also fully regulated by the Care Quality Commission (CQC), meaning our carers have gone through a detailed background check and follow the most up-to-date practices in their work.

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I love spending time talking with my customers and love everything about my job. It’s great knowing I am enabling customers to continue living in the comfort of their own home.

Angela, a visiting carer

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Areas across South Shields that we cover:

Boldon Colliery Forest Hall Hebburn
Jarrow Killingworth Long Benton
South Shields Wallsend West Boldon
Whitburn Whitley Bay
Request a callback Email us

Find out more about care in South Shields

We understand there is a lot to consider when choosing care. That’s why our team will be on hand to explain everything you need to know, and more.

You can visit our South Shields team on Chillingham Road Monday to Friday, 8.30am to 5.30pm (excluding bank holidays), or you can book an appointment at a time and place which suits you and  your loved one.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM


Latest Social Posts

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

We surprised our lovely Nicola with a moments of kindness this morning ❤️ Nicola goes above and beyond for her customers she even cleared one customers driveway of snow yesterday to make it easier for her family to take her to an appointment well done Nic ❤️❤️ ... See MoreSee Less

We surprised our lovely Nicola with a moments of kindness this morning ❤️ Nicola goes above and beyond for her customers she even cleared one customers driveway of snow yesterday to make it easier for her family to take her to an appointment well done Nic ❤️❤️

Comment on Facebook

Congratulations nic, it's nice to be appreciated for what we do 😊

Congratulations & Thank You for being such a valuable member of #TeamNewcastleHH 🌸💜🌼

Absolutely hideous photos x no wonder I hide from a camera 🙁

Well done Nicola- Well and truly deserved!!! 💜💜

Well done Nicola well deserved lovely carer and lovely to speak to when I was there xx made up for her xx

I think u look perfectly fine xx I just know u don't like ur photo took xxx

Isn't the mask ment to over nose & mouth

Well done Nicola Bertram xx

Haha Nicola Bertram doesn't like her pic taking xxx

Well Done 🤩

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Newcastle Helping Hands are looking for carers available mainly at weekends to cover a diverse range of customers. You must be a driver with the use of a vehicle with business insurance and of a caring nature. Experience is not necessary as all training provided but we need people who will fit into our fantastic team of smiley, passionate, dedicated and enthusiastic Newcastle carers. If you think you would be a perfect addition to our team then email us today for a prompt telephone interview! ... See MoreSee Less

Do you want extra work? Or a job that is flexible around you and your family? Helping Hands Newcastle are looking for caring and dedicated carers to work in the local community! You must be a driver with access to a car. No experience necessary, just a big smile and caring nature as full training, 121 support and the opportunity to gain NVQ will be given. ... See MoreSee Less

Care Assistant

The Role

Do you feel a passion to care for others? Are you looking for a flexible career supporting people on a one-to-one basis so they can live independently at home?

You can earn up to £13.87 per hour as a Care Assistant in Newcastle with the family-run Helping Hands Home Care. We have many exciting opportunities available in and around Newcastle.

With a number of hours and working patterns available, this is perfect for people who are looking for either a weekend or week day job, need a part-time role to fit around family responsibilities or want a full-time career. By committing to regular hours each week you are sure to have continuity and flexibility in your day-to-day life.

No experience is necessary as we provide full training. If you feel a calling to care for others and have the right to work in the UK, we’d love to hear from you!

The Newcastle Branch are especially looking for early starts (7am) and evenings (from 6pm). Please note, guaranteed hours are available for those who can commit to working 8am-10am.

What we offer
Flexible hours with part-time options for regular days and times – guaranteed hours available
Fantastic rates of pay (the best in the industry) with increases for bank holidays
Perks of being directly employed: mileage allowance, paid holidays and pension
Dedicated support from your local manager and our 24/7 carer helpline
Opportunities close to home, plus many opportunities for career progression

Training provided regularly each month!​

Helping Hands is the only care company recognised in the UK’s Best Places to Work 2018 by independent employee reviews giant Glassdoor.

Role Responsibility

As a Care Assistant, you’ll have the satisfaction of really helping people in your local community. Enabling people to live as independently as possible in their homes is what we live and breathe!

You may be offering companionship, personal care such as bathing or going to the toilet, or help with medication. You’re likely to be cooking healthy meals, shopping, doing a little housework or helping someone to get out and about.

Who You Are

Previous experience in care is not necessary as we provide full training.

You must have:
The right to work in the UK
A valid driving licence and your own car
A good level of English – both written and spoken
A caring nature and desire to make a difference in someone’s life

Salary Details

Full Time & Part Time Positions Available

About Us

Based in Warwickshire in central England – and with branches across the country – Helping Hands is recruiting and training new carers every single week of the year to provide our customers with the very best standard of care.

Apply online to join a team with family values at heart. Both full time and part time positions are available, including evening and weekend work.

Join the ONLY care company in the UK that’s been recognised in the UK’s Best Places to Work 2018 and listed in the Top 20 UK Companies for workplace culture & leadership. Apply today and find out why

Helping Hands
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One of our helping hands elves delivered an early gift for one of our fabulous customers and made her day merry Christmas to all our wonderful carers and customers ❤️❤️ ... See MoreSee Less

One of our helping hands elves delivered an early gift for one of our fabulous customers and made her day merry Christmas to all our wonderful carers and customers ❤️❤️

Comment on Facebook

Hi Newcastle Team x cant comment unless on a post x but hope you guys/gals are all safe x take care and have safe journeys x

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