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We would love to chat so please request a callback from our expert team.  Alternatively, our lines are open Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm.

Your nearest branch: Newcastle
Speak to our team today

Lines open until 5:30 PM

Existing customer
0191 500 8915
Your nearest branch: Newcastle
Speak to our team today

Lines open until 5:30 PM

Existing customer
0191 500 8915

Visiting care and home care in South Shields

From our branch in the heart of South Shields, our dedicated team of friendly and professional carers support families living in South Shields, Jarrow, Boldon Colliery, Cleadon, Whitburn, East Boldon and the surrounding areas.

We provide tailored care plans to suit yours or your loved one’s needs. From preparing breakfast, helping you or your loved one get showered and dressed in the morning, popping to the shop as well as additional help with more complex care needs, our expert carers are here to support you.

We pride ourselves on providing the highest quality home care service in South Shields, fully regulated by the Care Quality Commission. We also provide respite support, housekeeping services and round-the-clock care across other areas of Newcastle too.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care supporting families in South Shields

Our carers provide a wide range of support across South Shields, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in South Shields
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    Supporting people living in South Shields

    While we do not have a physical branch in South Shields, care in the area is coordinated by our Newcastle branch, working with carers who support people across the local community.

    Rebekah Chapman
    Rebekah Chapman

    Branch Care Manager

    At Helping Hands Newcastle I am responsible for overseeing all day to day activities including; managaing the office team and care staff, ensuring our lovely...

    More about Rebekah Chapman
    Sarah Bankhead
    Sarah Bankhead

    Area Care Manager

    I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...

    More about Sarah Bankhead
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

    More about Matt Bristow
    Elain Kernahan
    Elain Kernahan

    Branch Care Manager

    Elain is the Branch Care Manager at Newcastle.

    What families say about our care
    CQC Logo
    Fully regulated care supporting South Shields

    Care services supporting families in South Shields are delivered by our Newcastle branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    Home care South Shields

    Our care visits start from just 30 minutes per week, all the way through to several hours a day. Visiting care in the comfort of your home is a great way to preserve your independence, designed to fit in around your lifestyle, routines and requirements, even if you only need a quick visit each week.

    Whether you’re looking for care for yourself or someone close to you, visiting home care enables you to have the right level of care in the place you feel most comfortable. Our South Shields carers can support you with making sure you have the correct medication at the right time, helping with mobility aids such as walking frames and supporting you with household duties including ironing and laundry. Our carers are also great company and love to chat.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    Round-the-clock live in care support in your own home

    As conditions deteriorate, you might find that you or your loved one needs more regular support. Continuous, 24-hour care ensures you can stay living in your home, whilst still receiving the same aspects of visiting care.

    Live-in care is an ideal solution for those who have an advanced condition or have very particular needs. All our live-in carers are fully-trained and confident to support with administering medication or helping with mobility, as well as carrying out complex care needs, such as stomas and catheters.

    We handpick our carers to suit your needs and your personality; that way they’ll be more than just a carer. They’ll also be a friend or companion.

    To find out what is live in care, click here.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Domiciliary care in South Shields

    Domiciliary care, also known as home care is a great option for those wanting to remain in their own home. Our South Shields team will provide a bespoke care plan, built with your needs in mind. Whether you need help changing the bed sheets or someone to accompany you to the local shop, our South Shields carers are more than happy to help.

    From personal care to mobility support, our professional and compassionate carers are more than capable to help you and your family. With award-winning training, their expertise and knowledge will support you the throughout your journey.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Dementia care in South Shields

    The symptoms and intensity of dementia vary with each person. Because dementia affects people in different ways, finding the right level of support can be difficult.

    Familiarity is key, that’s why we’ll closely follow a tailored care plan, built by and around you. Whether your loved one needs medication at a specific time or has a favourite TV programme that they enjoy watching, our carers will be on hand to facilitate this routine.

    Four older adults sit around a circular outdoor table, smiling and raising teacups in a toast. Enjoying Christmas activities for the elderly at home, they share cheerful tea time together in a garden adorned with festive joy.
    Elderly care for you or your loved ones

    Elderly care is a great option for those looking for extra support around the house or local community. Giving peace of mind for both you and your family, our dedicated carers will be on hand to help you with your needs, whether it’s household duties such as laundry, or a regular friendly face to accompany you.

    We understand accepting someone new to your family home is difficult, that’s why we’ll carefully handpick your carer, ensuring your needs, personality and interest are well matched.

    A woman in a purple uniform smiles while carrying a laundry basket with folded clothes up a staircase. She has glasses on her head, wears a lanyard, and appears to be a carer or healthcare worker.
    Respite care at the times you need extra support

    Constantly caring for a family member or friend can have an impact on your own emotional and physical wellbeing. If you’re starting to feel overwhelmed, short-term relief may be the best option.

    Respite care allows you to have a break, but also ensures the person you’re supporting has the same level of care you provide for them, whilst still living in their own home.

    You can use respite care for other reasons, such as other commitments or a family occasion or emergency which requires your attention. Or, you may wish to have some support following a hospital stay or illness. Our South Shield carers will make sure your routines are followed closely so your loved one always receives a consistent level of care.

    An older woman with short blonde hair and glasses smiles while knitting, sitting on a cushioned chair indoors. She wears a light blue cardigan and is engaged in conversation with another person.
    Our team of trained South Shields carers

    We’re fully committed to providing the highest quality of care possible. To make sure our carers have the right skills and capabilities, we ensure each carer goes through a detailed, mandatory training programme before they start working out in the South Shields community, covering:

    • Personal care
    • Safe moving and manual handling
    • Medication administration
    • Mobility support
    • First aid

    Not only is our training endorsed as a Centre of Excellence by Skills for Care, we’re also fully regulated by the Care Quality Commission (CQC), meaning our carers have gone through a detailed background check and follow the most up-to-date practices in their work.

    Supporting communities across South Shields

    Our carers provide home care in South Shields and nearby areas including these locations.

    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    0191 283 5659
    Branch information
    Address

    Helping Hands Newcastle, 274 Chillingham Road, Newcastle-upon-Tyne, NE6 5LQ

    Show in maps South Shields Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed