Our Helping Hands team in Newcastle possess a wealth of skill, experience and sensitivity to provide the highest standard of compassionate care. With vigorous training & regulation combined with an innate aptitude for supporting vulnerable people, every carer is professionally & emotionally prepared to care for you or your relative regardless of their condition.
Our fantastic team of carers in Cramlington, Gateshead, North Tyneside, South Tyneside, Northumberland, Ponteland, Sunderland and the surrounding areas can provide you with a perfectly tailored package of care at home.
Located on the famous River Tyne, Newcastle is one of the biggest cities in the UK and one of the most vibrant too. With famous landmarks such as the Tyne Bridge, St James Park and the Angel of the North, there’s a whole host of things to see and do in this energetic city. Above all, it houses a team of dedicated and compassionate carers from Helping Hands.
The Newcastle team can support you with companionship and housekeeping, right through to palliative care, or complex clinical support. On an hourly visiting basis starting with weekly drop-ins, or full-time live-in care, we can provide a carer tailored to your needs and determined to preserve your wellbeing throughout your routine. Your carer will be matched to your personality & interests and the service they provide can be as flexible as your requirements change.
"My name is Natasha, I am 24 and have lived in Newcastle all my life. I have two Shih Tzu’s that I love to go on adventures with, in my spare time! Here at Helping Hands I provide support to customers and carers throughout their care journey, ensuring high quality bespoke care is being delivered and carers are well supported and valued at all times. I ‘fell into’ care aged just 18, in my first ever job role and have worked in care ever since. I never thought I would develop such a passion for delivering care, and as I leave work each evening I know I have helped improve the quality of someone’s life, and that is something that inspires me daily.
"I decided to join Helping Hands as I believe working for a company that shares the same values and goals as you is monumental. When I started my career with Helping Hands I was astonished at how driven and committed each and every carer is, not only to the company, but most importantly to every single one of their customers and maintaining and growing this is what I thrive on."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Whether you are looking for one visit a week or three calls a day the Newcastle team will be able to provide a package of care that suits exactly what you are looking for. Your carer or companion will be able to support you with personal care, medication support, house work and complex nursing care for more complex conditions.
If your care needs change and you need to alter your care routine that’s no problem at all. Our visiting home care service is entirely flexible ensuring you get the exact level of care that you need.
Live-in care is a great option for those who are needing higher level care or more continuous support in the comfort of their own home. It is a great alternative to residential care as it allows you to maintain your independence and make your own choices-no matter how big or small.
We take the time to match a suitable live-in carer to you, based on your needs as well as your personality and interests, this way you can be reassured that your carer will be a great match to you.
Every live-in care package is tailored exactly to your needs and can be altered to accommodate any changes in circumstance.
With domiciliary care, you are always in control of the type of care you receive and when you receive it. What’s more, we’ll fit into your existing schedule and find carers that suit your interests and needs. So, if you need extra support with your mobility and love watching the Magpies on a Saturday, we’ll find a fellow fan to make sure you get there safely and cheer them along with you too.
Dementia affects different people in different ways, so for this reason we make sure that your care package is perfectly created to suit exactly what you need. Every one of our carers goes through specific dementia care training to ensure they have the perfect skill set to accommodate the difficulties that the condition can bring.
Dementia care at home can help you to keep your usual routine, maintain familiarity, and limit any disruption-all of which are important in maintaining wellbeing, especially for those with dementia. We understand that dementia is a condition which affects entire families, not just those who have been diagnosed. For this reason, we have a team of dementia specialists who will happily speak with you about the dementia care we can provide in Newcastle.
As we age general tasks and household chores can become more difficult, but that doesn’t mean your independence should be affected.
You might need a helping hand with the laundry once a week, or support getting in and out of bed, nonetheless, our team of expert carers are only a phone call away.
Tailored around you and your needs, our bespoke care plans are designed around not only your care needs, but your personality and interests too. You’ll gain more than a carer, you’ll gain a friend.
The Newcastle branch can provide respite support to suit any temporary needs. They can provide as little as one day if that is all you need, or up to four weeks if your care needs are not enduring.
Respite care can be great for:
For more information on how we can provide care that suits your needs, why not get in touch with our team today?
Every carer that works for Helping Hands has been recruited and trained in house which is what ensures your continuity of carer. Training and support is provided for our carers at regular intervals, or if a complex care package has specific needs.
The management team in Newcastle are always on hand to provide support for our carers, or if it’s out of hours our on-call team is available 24 hours a day. Our visiting care service in Newcastle is regulated by the Care Quality Commission (CQC), ensuring that we are providing the best standard of care that we can.
We are actively collecting and monitoring our reviews and feedback for Newcastle to ensure our customers receive the best possible live in and home care service.
4.8 out of 5 stars, from 33 reviews
Our Newcastle branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
264 Chillingham Road Newcastle-upon-Tyne, NE6 5LQ Show on Map