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Visiting care and home care in Newcastle
Located on the famous River Tyne, Newcastle is one of the biggest cities in the UK and one of the most vibrant too. With famous landmarks such as the Tyne Bridge, St James Park and the Angel of the North, there’s a whole host of things to see and do in this energetic city.
Our team providing home care in Newcastle are always on hand to provide support for our carers, or if it’s out of hours our on-call team is available 24 hours a day. All our carers are regulated by the Care Quality Commission (CQC), ensuring that we are providing the best standard of care that we can.
Included in our home care in Newcastle we offer support with companionship and housekeeping, right through to palliative care, or complex clinical if required. On an hourly visiting basis starting with weekly drop-ins, or full-time live-in care, we can provide a carer tailored to your needs and determined to preserve your wellbeing throughout your routine. Your carer will be matched to your personality & interests and the service they provide can be as flexible as your requirements change.
Quality care provided in your own home
Home care from our Newcastle team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
Over 150 branches across the UK means we're local to you.
We are fully regulated
Regulated and checked by the CQC and other UK governing bodies.
2,600+ Trustpilot reviews
Endless positive reviews from customers all over the country.
Adapts around you
Flexible care plans to suit your changing needs.
30+ years of care
Founded on family values, we’ve provided expert home care since 1989.
You're in safe hands
Our carers are fully trained and checked to ensure a professional service.
We offer two types of home care:
Constant 24-hour care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
In your own home
Personalised care plan
Carer to match your needs, personality and interests
At Helping Hands Newcastle I am responsible for overseeing all day to day activities including; managaing the office team and care staff, ensuring our lovely customers receive the highest standard of care and looking after the business side of things!
It is difficult to explain 'what inspired me to join care' as it is has been a part of who am since I could stand on my own two feet! I was a young carer growing up, supporting my father with complex physical care needs. I volunteered as a young person for multiple caring organisations like Age UK & Teesside Hospice whilst I completed my education, before starting my professional career in domiciliary care.
I believe in what we do at Helping Hands, as I see first hand every day the difference you can make in someone's life by supporting them to stay safely in their own home. After all, there is no place like it!
In my spare time you will often catch me in a local coffee shop for breakfast, spending time in the parks or at the beach or relaxing at home with my cat - Mr Steven.
Regional Care Director, North
Area Care Manager, North
Reviews and credentials
4.8 out of 5 | Based on 33 reviews
We are actively collecting and monitoring our reviews and feedback for Newcastle to ensure our customers receive the best possible live in and home care service.
Whether you are looking for one visit a week or three calls a day our qualified carers will be able to provide home care in Newcastle that suits exactly what you are looking for. Your carer or companion will be able to support you with personal care, medication support, house work and complex nursing care for more complex conditions.
As we age general tasks and household chores can become more difficult, but that doesn’t mean your independence should be affected.
You might need a helping hand with the laundry once a week, or support getting in and out of bed, nonetheless, our team of expert carers are only a phone call away. Tailored around you and your needs, our bespoke care plans are designed around not only your care needs, but your personality and interests too. You’ll gain more than a carer, you’ll gain a friend.
If your care needs change and you need to alter your care routine that’s no problem at all. Our visiting home care service is entirely flexible ensuring you get the exact level of care that you need.
Live in care - for total peace of mind
Live-in care in Newcastle is a great option for those who are needing higher level care or more continuous support in the comfort of their own home. It is a great alternative to residential care as it allows you to maintain your independence and make your own choices-no matter how big or small.
Dementia care at home can help you to keep your usual routine, maintain familiarity, and limit any disruption-all of which are important in maintaining wellbeing, especially for those with dementia. We understand that dementia is a condition which affects entire families, not just those who have been diagnosed. For this reason, we have a team of dementia specialists who will happily speak with you about the dementia care we can provide in Newcastle.
We take the time to match a suitable live-in carer to you, based on your needs as well as your personality and interests, this way you can be reassured that your carer will be a great match to you.
Every live-in care package is tailored exactly to your needs and can be altered to accommodate any changes in circumstance.
The difference between Helping Hands and a care agency in Newcastle
We do our utmost to ensure paying for your care is as straightforward as possible. As a home care provider, rather than an agency, we directly employ all our carers, which means that you won’t be subjected to any hidden fees, surprise costs or time-consuming paperwork. It also means that our carers are aware of how much we value them and are able to dedicate their time and energy to providing you with the exceptional care that you deserve – rather than worrying about chasing payslips or spending precious time doing fiddly administration.
Every carer that works for Helping Hands has been recruited and trained in house which is what ensures your continuity of carer. Training and support is provided for our carers at regular intervals, or if a complex care package has specific needs.
Respite Care Newcastle - short term care support
The Newcastle branch can provide respite support to suit any temporary needs. They can provide as little as one day if that is all you need, or up to four weeks if your care needs are not enduring.
Hospital discharge – If you need a few weeks of support following an operation or illness respite care is a great option.
Holidays – Respite care is convenient for support whilst you are on holiday, or if you need care for a loved one who will be remaining at home during your time away.
One off occasions – Family parties, weddings and university graduations are all events which might need a single day of support. You can have a carer who will travel with you and provide support throughout the entire day.
For more information on how we can provide care that suits your needs, why not get in touch with our team today?
Helping Hands Home Care is registered and therefore licensed to provide services by the Care Quality Commission (ID: 1-101671690) and the Care Inspectorate Wales (certificate number: W15/00000831/O001/0001). For more information visit www.cqc.org.uk and www.careinspectorate.wales* All calls to 0843 numbers will cost you 7p per minute plus your phone company’s access charge. All calls are recorded for training purposes.