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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Visiting and live-in home care in Newcastle

Our fantastic team of carers in Newcastle, North Tyneside, South Tyneside, Gateshead, Northumberland, Sunderland and the surrounding areas can provide you with a perfectly tailored package of care at home.

The Newcastle team can support you with companionship and housekeeping, right through to palliative care, or complex clinical support.

Meet Angelea, our Branch Manager

Angela Hutchison, Newcastle Branch Manager

Originally from Edinburgh, Angelea has been living and working in Newcastle for the last 17 years. It’s Angelea’s responsibility to oversee all aspects of the branch, ensuring that the highest level of care is being administered throughout the whole service.

Keeping all care plans up to date and staying in regular contact with her customers is really important to Angelea. She says, “It’s my role to ensure that customers’ care plans are maintained and that our carers feel well supported with up-to-date training, regular supervisions and communication so that they feel supported and valued.
“I have a fantastic team of carers who I can trust implicitly to provide the best possible service to our customers.”

Home visits in Newcastle to suit your schedule

Whether you are looking for one visit a week or three calls a day the Newcastle team will be able to provide a package of care that suits exactly what you are looking for.

Your carer or companion will be able to support you with personal care, medication support, house work and complex nursing care for more complex conditions.

If your care needs change and you need to alter your care routine that’s no problem at all. Our visiting service is entirely flexible ensuring you get the exact level of care that you need.

What support can visiting care provide?

  • Personal care – Helping you to maintain your independence and respectability with every element of personal care from strip washes to toileting needs and everything in between.
  • Medication – Everyone’s medication needs are different. If you need gentle reminders, or for your medication to be given directly to you we can support you.
  • Mobility needs – Whether you or hoisted or just need someone there for your peace of mind we can provide care tailored to your exact mobility needs.
  • Household jobs and running errands – Your house is your home, and the smaller details can make a huge difference to how you feel. We can help you with housework, cooking and even running errands to ensure that things are done just how you like them to be.
  • Complex needs – The Newcastle team can provide support with bowel care, PEG feeding, catheters and lots of other complex care needs.
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The carers have been reliable, caring, friendly and efficient, not only to mam but to the rest of our family. Their efficiency has been commended by our doctor and the district nurses.

Lynne from Newcastle

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How visiting care is helping Audrey
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I love spending time talking with my customers and love everything about my job. It’s great knowing I am enabling customers to continue living in the comfort of their own home.

Angela, a visiting carer

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Live-in care for total peace of mind

Live-in care is a great option for those who are needing higher level care or more continuous support in the comfort of their own home.

It is a great alternative to residential care as it allows you to maintain your independence and make your own choices-no matter how big or small.

We take the time to match a suitable live-in carer to you, based on your needs as well as your personality and interests, this way you can be reassured that your carer will be a great match to you.

Every live-in care package is tailored exactly to your needs and can be altered to accommodate any changes in circumstance.

Dementia care and support in Newcastle

Dementia affects different people in different ways, so for this reason we make sure that your care package is perfectly created to suit exactly what you need.

Every one of our carers goes through specific dementia training to ensure they have the perfect skillset to accommodate the difficulties that the condition can bring.

Care at home can help you to keep your usual routine, maintain familiarity and limit any disruption-all of which are important in maintaining wellbeing, especially for those with dementia.

We understand that dementia is a condition which affects entire families, not just those who have been diagnosed. For this reason we have a team of dementia specialists who will happily speak with you about the dementia care we can provide in Newcastle.

Respite care from the Newcastle branch

The Newcastle branch can provide respite support to suit any temporary needs.

They can provide as little as one day if that is all you need, or up to four weeks if your care needs are not enduring.

Respite care can be great for:

  • Hospital discharge – If you need a few weeks of support following an operation or illness respite care is a great option.
  • Holidays – Respite care is convenient for support whilst you are on holiday, or if you need care for a loved one who will be remaining at home during your time away.
  •  One off occasions – Family parties, weddings and university graduations are all events which might need a single day of support. You can have a carer who will travel with you and provide support throughout the entire day.

For more information on how we can provide care that suits your needs, why not get in touch with our team today?


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Clinical care in Newcastle

More complex care conditions can require specific care or routine, so we tailor every care package to your exact needs.

Our team of clinical nurses work with the Newcastle branch to make sure that every complex care package is overseen correctly, and your precise needs are being met.

Complex care packages can provide support with PEG feeding, tracheostomy care, toileting care and lots of other things.

All of our carers are fully trained and receive further specific training if your condition calls for it. This ensures they are prepared to manage your condition in just the right way, and in the way that suits you best.

Expert care from dedicated Newcastle carers

Every carer that works for Helping Hands has been recruited and trained in house which is what ensures your continuity of carer.

Training and support is provided for our carers at regular intervals, or if a complex care package has specific needs.

Angelea and the management team in Newcastle are always on hand to provide support for our carers, or if it’s out of hours our on-call team is available 24 hours a day.

Our visiting care service is Newcastle is regulated by the Care Quality Commission, ensuring that we are providing the best standard of care that we can.

Support from your local authority

Your local social services team may be able to provide you with financial support towards the cost of care. All available funding is means-tested so it is best that you contact your social worker, or local authority to see what could be available.

Depending on your financial situation, it may be necessary for you to completely fund your own care. If you are eligible to some money, but not the entire amount you are able to top up the funds privately to pay for the support that you would like.

If you are eligible for funding from your local services, you can request to have the money directly in to your own account, freeing you up to manage your money how you please. This is called ‘direct payments’.

The Newcastle branch accepts direct payments.

Areas across Newcastle that we cover:

Newcastle North Tyneside Gateshead
Northumberland Sunderland East Boldon
Boldon Colliery Whickham Blaydon on Tyne
Whitley South Denton Crawcrook
Newburn Walbottle Gosforth
Callerton Kenton Bank Foot Dinnington
Ponteland Medburn Cramlington

Visit our branch, open Mon-Fri

You can visit our Newcastle care team on Chillingham Road on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Angelea and her team, please get in touch with us on 01912835659. We’re here to take your call seven days a week:

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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