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Rated excellent on TrustPilot
Locally managed service

Newcastle

Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 33 reviews

Newcastle

Our Helping Hands team in Newcastle possess a wealth of skill, experience and sensitivity to provide the highest standard of compassionate care. With vigorous training  & regulation combined with an innate aptitude for supporting vulnerable people, every carer is professionally & emotionally prepared to care for you or your relative regardless of their condition. 

Our fantastic team of carers in Cramlington, Gateshead, North Tyneside, South Tyneside, Northumberland, Ponteland, Sunderland and the surrounding areas can provide you with a perfectly tailored package of care at home.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01912835659 *If you are an existing customer, please use the branch phone number

Branch address

264 Chillingham Road Newcastle-upon-Tyne, NE6 5LQ (see on maps)

Visiting and live-in care in Newcastle

Located on the famous River Tyne, Newcastle is one of the biggest cities in the UK and one of the most vibrant too. With famous landmarks such as the Tyne Bridge, St James Park and the Angel of the North, there’s a whole host of things to see and do in this energetic city. Above all, it houses a team of dedicated and compassionate carers from Helping Hands.

The Newcastle team can support you with companionship and housekeeping, right through to palliative care, or complex clinical support. On an hourly visiting basis starting with weekly drop-ins, or full-time live-in care, we can provide a carer tailored to your needs and determined to preserve your wellbeing throughout your routine. Your carer will be matched to your personality & interests and the service they provide can be as flexible as your requirements change.

Meet the team

Natasha Watts

Meet Natasha Watts, our Branch Manager, Newcastle

"My name is Natasha, I am 24 and have lived in Newcastle all my life. I have two Shih Tzu’s that I love to go on adventures with, in my spare time! Here at Helping Hands I provide support to customers and carers throughout their care journey, ensuring high quality bespoke care is being delivered and carers are well supported and valued at all times. I ‘fell into’ care aged just 18, in my first ever job role and have worked in care ever since. I never thought I would develop such a passion for delivering care, and as I leave work each evening I know I have helped improve the quality of someone’s life, and that is something that inspires me daily.
"I decided to join Helping Hands as I believe working for a company that shares the same values and goals as you is monumental. When I started my career with Helping Hands I was astonished at how driven and committed each and every carer is, not only to the company, but most importantly to every single one of their customers and maintaining and growing this is what I thrive on."

Leigh Jepson

Leigh Jepson

Area Care Manager, North

Read More
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Palliative Care

Other services we provide at this branch

Visiting care in Newcastle to suit your schedule

Whether you are looking for one visit a week or three calls a day the Newcastle team will be able to provide a package of care that suits exactly what you are looking for. Your carer or companion will be able to support you with personal care, medication support, house work and complex nursing care for more complex conditions.

If your care needs change and you need to alter your care routine that’s no problem at all. Our visiting home care service is entirely flexible ensuring you get the exact level of care that you need.

Newcastle live-in care for total peace of mind

Live-in care is a great option for those who are needing higher level care or more continuous support in the comfort of their own home. It is a great alternative to residential care as it allows you to maintain your independence and make your own choices-no matter how big or small.

We take the time to match a suitable live-in carer to you, based on your needs as well as your personality and interests, this way you can be reassured that your carer will be a great match to you.

Every live-in care package is tailored exactly to your needs and can be altered to accommodate any changes in circumstance.

Domiciliary care to retain your independence

With domiciliary care, you are always in control of the type of care you receive and when you receive it. What’s more, we’ll fit into your existing schedule and find carers that suit your interests and needs. So, if you need extra support with your mobility and love watching the Magpies on a Saturday, we’ll find a fellow fan to make sure you get there safely and cheer them along with you too.

Dementia care and support in Newcastle

Dementia affects different people in different ways, so for this reason we make sure that your care package is perfectly created to suit exactly what you need. Every one of our carers goes through specific dementia care training to ensure they have the perfect skill set to accommodate the difficulties that the condition can bring.

Dementia care at home can help you to keep your usual routine, maintain familiarity, and limit any disruption-all of which are important in maintaining wellbeing, especially for those with dementia. We understand that dementia is a condition which affects entire families, not just those who have been diagnosed. For this reason, we have a team of dementia specialists who will happily speak with you about the dementia care we can provide in Newcastle.

Elderly care to support your independence

As we age general tasks and household chores can become more difficult, but that doesn’t mean your independence should be affected.

You might need a helping hand with the laundry once a week, or support getting in and out of bed, nonetheless, our team of expert carers are only a phone call away.

Tailored around you and your needs, our bespoke care plans are designed around not only your care needs, but your personality and interests too. You’ll gain more than a carer, you’ll gain a friend.

Respite care from the Newcastle branch

The Newcastle branch can provide respite support to suit any temporary needs. They can provide as little as one day if that is all you need, or up to four weeks if your care needs are not enduring.

Respite care can be great for:

  • Hospital discharge – If you need a few weeks of support following an operation or illness respite care is a great option.
  • Holidays – Respite care is convenient for support whilst you are on holiday, or if you need care for a loved one who will be remaining at home during your time away.
  • One off occasions – Family parties, weddings and university graduations are all events which might need a single day of support. You can have a carer who will travel with you and provide support throughout the entire day.

For more information on how we can provide care that suits your needs, why not get in touch with our team today?

Expert care from dedicated Newcastle live-in carers

Every carer that works for Helping Hands has been recruited and trained in house which is what ensures your continuity of carer. Training and support is provided for our carers at regular intervals, or if a complex care package has specific needs.

The management team in Newcastle are always on hand to provide support for our carers, or if it’s out of hours our on-call team is available 24 hours a day. Our visiting care service in Newcastle is regulated by the Care Quality Commission (CQC), ensuring that we are providing the best standard of care that we can.

Find out more about live-in care in Newcastle

If you would like to find out more about how we can support you in your home, please give us a call and one of our friendly advisors will be happy to help. Our phone lines are open seven days a week.

Alternatively, you can visit the team on Chillingham Road between the hours of 8:30am to 5:30pm, Monday to Friday. They’ll be happy to sit down and talk through your different care options. If going to the branch is a bit tricky, they can come and visit you in your home and discuss your requirements over a cup of tea.

Call us on 01912835659 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Newcastle to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 33 reviews

Outstanding85%
Excellent15%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 9 reviews

Our credentials

Our Newcastle branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

264 Chillingham Road Newcastle-upon-Tyne, NE6 5LQ Show on Map

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