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Open Mon - Fri: 8am - 7pm
and Sat & Sun: 9am - 6pm

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Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 43 reviews


Areas across Newcastle that we cover: Newcastle, North Tyneside, Gateshead, Northumberland, Corbridge, East Boldon, Boldon Colliery, Whickham, Blaydon on Tyne, Seghill, South Denton, Crawcrook, Newburn, Walbottle, Gosforth, Callerton, Kenton Bank Foot, Dinnington, Ponteland, Medburn, Cramlington, Walls End, Ryton.

This branch covers where you need care:

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Branch address

264 Chillingham Road Newcastle-upon-Tyne, NE6 5LQ

Visiting and live-in care in Newcastle

Located on the famous River Tyne, Newcastle is one of the biggest cities in the UK and one of the most vibrant too. With famous landmarks such as the Tyne Bridge, St James Park and the Angel of the North, there’s a whole host of things to see and do in this energetic city. Above all, it houses a team of dedicated and compassionate carers from Helping Hands.

Our fantastic team of carers in Newcastle, North Tyneside, South Tyneside, Gateshead, Northumberland, Sunderland and the surrounding areas can provide you with a perfectly tailored package of care at home.

The Newcastle team can support you with companionship and housekeeping, right through to palliative care, or complex clinical support.

Meet the team

Michelle Webster

Meet Michelle Webster , our Branch Manager, Durham & Newcastle

“Providing a can-do approach to care and treating every person as the unique individual that they are is my priority. Having cared for my son, I wish to give the same level and support to every one of my customers.”

John Nesbitt

John Nesbitt

Live-in Care Manager, Northumberland and Cumbria

Read More
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nursing and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting care visits in Newcastle to suit your schedule

Whether you are looking for one visit a week or three calls a day the Newcastle team will be able to provide a package of care that suits exactly what you are looking for. Your carer or companion will be able to support you with personal care, medication support, house work and complex nursing care for more complex conditions.

If your care needs change and you need to alter your care routine that’s no problem at all. Our visiting home care service is entirely flexible ensuring you get the exact level of care that you need.

Newcastle live-in care for total peace of mind

Live-in care is a great option for those who are needing higher level care or more continuous support in the comfort of their own home. It is a great alternative to residential care as it allows you to maintain your independence and make your own choices-no matter how big or small.

We take the time to match a suitable live-in carer to you, based on your needs as well as your personality and interests, this way you can be reassured that your carer will be a great match to you.

Every live-in care package is tailored exactly to your needs and can be altered to accommodate any changes in circumstance.

Respite care from the Newcastle branch

The Newcastle branch can provide respite support to suit any temporary needs. They can provide as little as one day if that is all you need, or up to four weeks if your care needs are not enduring.

Respite care can be great for:

  • Hospital discharge – If you need a few weeks of support following an operation or illness respite care is a great option.
  • Holidays – Respite care is convenient for support whilst you are on holiday, or if you need care for a loved one who will be remaining at home during your time away.
  • One off occasions – Family parties, weddings and university graduations are all events which might need a single day of support. You can have a carer who will travel with you and provide support throughout the entire day.

For more information on how we can provide care that suits your needs, why not get in touch with our team today?

Dementia care and support in Newcastle

Dementia affects different people in different ways, so for this reason we make sure that your care package is perfectly created to suit exactly what you need. Every one of our carers goes through specific dementia care training to ensure they have the perfect skill set to accommodate the difficulties that the condition can bring.

Care at home can help you to keep your usual routine, maintain familiarity, and limit any disruption-all of which are important in maintaining wellbeing, especially for those with dementia. We understand that dementia is a condition which affects entire families, not just those who have been diagnosed. For this reason, we have a team of dementia specialists who will happily speak with you about the dementia care we can provide in Newcastle.

Domiciliary care to retain your independence

With domiciliary care, you are always in control of the type of care you receive and when you receive it. What’s more, we’ll fit into your existing schedule and find carers that suit your interests and needs. So, if you need extra support with your mobility and love watching the Magpies on a Saturday, we’ll find a fellow fan to make sure you get there safely and cheer them along with you too.

Elderly care to support your independence

As we age general tasks and household chores can become more difficult, but that doesn’t mean your independence should be affected.

You might need a helping hand with the laundry once a week, or support getting in and out of bed, nonetheless, our team of expert carers are only a phone call away.

Tailored around you and your needs, our bespoke care plans are designed around not only your care needs, but your personality and interests too. You’ll gain more than a carer, you’ll gain a friend.

Expert care from dedicated Newcastle live-in carers

Every carer that works for Helping Hands has been recruited and trained in house which is what ensures your continuity of carer. Training and support is provided for our carers at regular intervals, or if a complex care package has specific needs.

The management team in Newcastle are always on hand to provide support for our carers, or if it’s out of hours our on-call team is available 24 hours a day. Our visiting care service in Newcastle is regulated by the Care Quality Commission (CQC), ensuring that we are providing the best standard of care that we can.

If you'd like to discuss your care in more detail, you can contact us in several ways

Call us on 01912835659 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Newcastle to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 43 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 2 reviews

Our Newcastle branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

All of our carers are expertly-trained and DBS checked

What's happening in our Newcastle branch

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Helping Hands Newcastle are looking for evening and weekend carers! Do you drive? Are you caring with a cheerful disposition and a passion for helping others? Call us today (0191)5008915 ... See MoreSee Less

Care Assistant

The Role

Do you feel a passion to care for others? Are you looking for a flexible career supporting people on a one-to-one basis so they can live independently at home?

You can earn up to £13.87 per hour as a Care Assistant in Newcastle with the family-run Helping Hands Home Care. We have many exciting opportunities available in and around Newcastle.

With a number of hours and working patterns available, this is perfect for people who are looking for either a weekend or week day job, need a part-time role to fit around family responsibilities or want a full-time career. By committing to regular hours each week you are sure to have continuity and flexibility in your day-to-day life.

No experience is necessary as we provide full training. If you feel a calling to care for others and have the right to work in the UK, we’d love to hear from you!

The Newcastle Branch are especially looking for early starts (7am) and evenings (from 6pm). Please note, guaranteed hours are available for those who can commit to working 8am-10am.

What we offer
Flexible hours with part-time options for regular days and times – guaranteed hours available
Fantastic rates of pay (the best in the industry) with increases for bank holidays
Perks of being directly employed: mileage allowance, paid holidays and pension
Dedicated support from your local manager and our 24/7 carer helpline
Opportunities close to home, plus many opportunities for career progression

Training provided regularly each month!​

Role Responsibility

As a Care Assistant, you’ll have the satisfaction of really helping people in your local community. Enabling people to live as independently as possible in their homes is what we live and breathe!

You may be offering companionship, personal care such as bathing or going to the toilet, or help with medication. You’re likely to be cooking healthy meals, shopping, doing a little housework or helping someone to get out and about.

Who You Are

Previous experience in care is not necessary as we provide full training.

You must have:
The right to work in the UK
A valid driving licence and your own car
A good level of English – both written and spoken
A caring nature and desire to make a difference in someone’s life

Full Time & Part Time Positions Available

Join the ONLY care company in the UK that’s been recognised in the UK’s Best Places to Work 2018 and listed in the Top 20 UK Companies for workplace culture & leadership. Apply today and find out why
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Its wear it pink day here at Helping Hands Newcastle! #breastcancerawareness #helpinghands #Friyey #fun #pink #goodcauses ... See MoreSee Less

Its wear it pink day here at Helping Hands Newcastle! #breastcancerawareness #helpinghands #friyey #fun #pink #goodcauses
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Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

264 Chillingham Road Newcastle-upon-Tyne, NE6 5LQ Show on Map