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and Sat & Sun: 9am - 6pm

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Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 31 reviews


Our fantastic team of carers in Newcastle, Cramlington, North Tyneside, South Tyneside, Gateshead, Northumberland, Ponteland, Sunderland and the surrounding areas can provide you with a perfectly tailored package of care at home.

This branch covers where you need care:

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To learn more about how we can help call


Branch address

264 Chillingham Road Newcastle-upon-Tyne, NE6 5LQ

Visiting and live-in care in Newcastle

Located on the famous River Tyne, Newcastle is one of the biggest cities in the UK and one of the most vibrant too. With famous landmarks such as the Tyne Bridge, St James Park and the Angel of the North, there’s a whole host of things to see and do in this energetic city. Above all, it houses a team of dedicated and compassionate carers from Helping Hands.

The Newcastle team can support you with companionship and housekeeping, right through to palliative care, or complex clinical support.

Meet the team

Leigh Jepson

Meet Leigh Jepson, our Area Care Manager, North

"I am passionate about coaching and developing people to achieve their career goals and aspirations, motivating them to deliver an outstanding level of service to our customers, colleagues and carers. What gets me out of bed in the morning is knowing that today could be the day that I make a real difference to someone. To relax when not working I love nothing more than spending time with family and long walks along the Northumberland coast with my three crazy dogs."

John Nesbitt

John Nesbitt

Live-in Care Manager, Northumberland and Cumbria

Read More
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Newcastle live-in care for total peace of mind

Live-in care is a great option for those who are needing higher level care or more continuous support in the comfort of their own home. It is a great alternative to residential care as it allows you to maintain your independence and make your own choices-no matter how big or small.

We take the time to match a suitable live-in carer to you, based on your needs as well as your personality and interests, this way you can be reassured that your carer will be a great match to you.

Every live-in care package is tailored exactly to your needs and can be altered to accommodate any changes in circumstance.

Respite care from the Newcastle branch

The Newcastle branch can provide respite support to suit any temporary needs. They can provide as little as one day if that is all you need, or up to four weeks if your care needs are not enduring.

Respite care can be great for:

  • Hospital discharge – If you need a few weeks of support following an operation or illness respite care is a great option.
  • Holidays – Respite care is convenient for support whilst you are on holiday, or if you need care for a loved one who will be remaining at home during your time away.
  • One off occasions – Family parties, weddings and university graduations are all events which might need a single day of support. You can have a carer who will travel with you and provide support throughout the entire day.

For more information on how we can provide care that suits your needs, why not get in touch with our team today?

Dementia care and support in Newcastle

Dementia affects different people in different ways, so for this reason we make sure that your care package is perfectly created to suit exactly what you need. Every one of our carers goes through specific dementia care training to ensure they have the perfect skill set to accommodate the difficulties that the condition can bring.

Dementia care at home can help you to keep your usual routine, maintain familiarity, and limit any disruption-all of which are important in maintaining wellbeing, especially for those with dementia. We understand that dementia is a condition which affects entire families, not just those who have been diagnosed. For this reason, we have a team of dementia specialists who will happily speak with you about the dementia care we can provide in Newcastle.

Domiciliary care to retain your independence

With domiciliary care, you are always in control of the type of care you receive and when you receive it. What’s more, we’ll fit into your existing schedule and find carers that suit your interests and needs. So, if you need extra support with your mobility and love watching the Magpies on a Saturday, we’ll find a fellow fan to make sure you get there safely and cheer them along with you too.

Elderly care to support your independence

As we age general tasks and household chores can become more difficult, but that doesn’t mean your independence should be affected.

You might need a helping hand with the laundry once a week, or support getting in and out of bed, nonetheless, our team of expert carers are only a phone call away.

Tailored around you and your needs, our bespoke care plans are designed around not only your care needs, but your personality and interests too. You’ll gain more than a carer, you’ll gain a friend.

If you'd like to discuss your care in more detail, you can contact us in several ways

Call us on 01912835659 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Newcastle to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 31 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 5 reviews

Our credentials

Our Newcastle branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

All of our carers are expertly-trained and DBS checked

What's happening in our Newcastle branch

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

One of our amazing carers popped in this morning with a gorgeous bouquet for us to say thank you for supporting her ❤️❤️ thank you so much Nicola they are beautiful xxx ... See MoreSee Less

One of our amazing carers popped in this morning with a gorgeous bouquet for us to say thank you for supporting her ❤️❤️ thank you so much Nicola they are beautiful xxx

Comment on Facebook

How nice, thanks for supporting me too.. 😘

We surprised our lovely Nicola with a moments of kindness this morning ❤️ Nicola goes above and beyond for her customers she even cleared one customers driveway of snow yesterday to make it easier for her family to take her to an appointment well done Nic ❤️❤️ ... See MoreSee Less

We surprised our lovely Nicola with a moments of kindness this morning ❤️ Nicola goes above and beyond for her customers she even cleared one customers driveway of snow yesterday to make it easier for her family to take her to an appointment well done Nic ❤️❤️

Comment on Facebook

Congratulations nic, it's nice to be appreciated for what we do 😊

Congratulations & Thank You for being such a valuable member of #TeamNewcastleHH 🌸💜🌼

Absolutely hideous photos x no wonder I hide from a camera 🙁

Well done Nicola- Well and truly deserved!!! 💜💜

Well done Nicola well deserved lovely carer and lovely to speak to when I was there xx made up for her xx

I think u look perfectly fine xx I just know u don't like ur photo took xxx

Isn't the mask ment to over nose & mouth

Well done Nicola Bertram xx

Haha Nicola Bertram doesn't like her pic taking xxx

Well Done 🤩

View more comments

Newcastle Helping Hands are looking for carers available mainly at weekends to cover a diverse range of customers. You must be a driver with the use of a vehicle with business insurance and of a caring nature. Experience is not necessary as all training provided but we need people who will fit into our fantastic team of smiley, passionate, dedicated and enthusiastic Newcastle carers. If you think you would be a perfect addition to our team then email us today for a prompt telephone interview! ... See MoreSee Less

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Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

264 Chillingham Road Newcastle-upon-Tyne, NE6 5LQ Show on Map