Website Reviews for Newcastle

Helping Hands Newcastle have provided invaluable support to my mother who is registered blind and living at home alone. They are responsive and helpful when we call and very adaptive when we have needed to put extra care hours in place. Mum has a really good relationship with Sara who has supported Mum in many ways including taking her for walks and helping with shopping which mum is no longer has the confidence to do alone. Thank you.

My Mother has been getting home visits from Helping Hands for six months now and during this time it has turned her life around. Mum looks forward to these visits, whether it is to go for a walk, to visit the local shop or simply a chat over a coffee. The carers are always willing to help in many ways and I know they will be there in the future when my Mum may need more care. Helping Hands are flexible which really helps me, and also to know they are only a phone call away and ready to help in any way they can.

I'm very grateful for everything Helping Hands is doing for my Dad. Special thanks to Natasha Watts who has been wonderful

Professional and caring approach so far.

Understanding the clients needs.

Helping Hands were able to help out at very short notice which was a huge relief to me. Dad likes the people that visit him which is great, I very much appreciate their support.

Experience was excellent.

A very pleasant experience. The lady I spoke to was very knowledgeable and open about the serivec which you can provide.

Very friendly and efficient. Polite manner.

Because he didn't seem to understand what chylous ascites & what Lymphamagnatosis is plus when you have low blood pressure it's the same as being anemic / Okay

Alisha was very helpful and explained it all to me. I could not fault her

The assessor led the conversation well. I felt that the assessment was correctly conducted and thorough. All of our questions were answered.

Lovely lady I spoke to and very helpful and appointment was made straight away

I think Dad really enjoys the carers coming in to help him. He seems to enjoy their company and they seem very helpful and cooperative.

He reassured us on a number of aspects, such as the fact that a small team would be providing the personal care and that the company paid them well and allowed for travel time - so that we knew the care provided wouldn't be rushed or impersonal. This helped us to feel confident about proceeding, as did the fact that he explained that the company could be flexible in responding to changing care needs. He also assessed our home set-up and was able to reassure us that it would be appropriate should different / higher levels of care be needed in the future. Finally, he explained about D.N.R. - which we hadn't known about. Once this was explained to us, my mother in law said that she wanted her G.P. to be informed of her wishes for this to be in place for her care.

Very good customer service..helpful and knowledgeable

Very courteous staff when I made initial telephone contact for information about your services

There was background noise that seemed to be distracting both the adviser and myself. Did sometimes feel I was not being heard. Otherwise very helpful & info received by email quickly. Thank you

We got the wrong company - helping hands community care we needed - he was very nice about it and pleasant.

I have been very impressed with Dad's new carer Nabil. He is very caring towards Dad and always pays attention to detail whilst washing and dressing him leaving him looking very smart and the bedroom clean and tidy. He also asks Mum if he can help her with anything before he leaves and my parents are so happy with him so it is a relief to me living 300 miles away.

Very friendly and able to help in a difficult situation.

We have not always received care at the ideal times we requested. While we understand the constraints on Helping Hands, this is what reduced some of the scores.

They have been supportive and reliable.

Attentive informative helpful

Your colleague was very informative in a relaxed manner and non=threatening way. I am still discussing Helping Hands with my sister.

Happy with the outcome, very helpful and informative

Very helpfull and kind

David was still willing to visit even though he knew my mother was not present. He was very sympathetic and understanding of the situation. He explained things clearly and any questions asked he answered clearly and with knowledge and experience of dementia.

Alecia is excellent, always able to cover at any notice and it's much appreciated / Alecia is excellent, always able to cover at any notice and it's much appreciated

From the first call to your head office to today's call asking for a slight change to my mother's care, all contacts with you have been professional and caring. We made a good choice in entrusting our mother's care to Helping Hands ????

Friendly helpful staff

Care has been arranged quickly, without fuss or bother. Staff empathised with our situation and the care package was described simply and with understanding. Regards,. Robert W Philip

Very helpful and reassuring

Very helpful and listened to what we were saying. Very friendly

Very friendly understanding and a great company

Great and very helpful information

Very polite and very helpful and very caring and showed Lucv cared about me and my feelings. Thanks Lucy she is a real credit to your company. Thank you cant wait to see what care you can offer us and meet our carers coz if they are all as nice and caring as Lucy has been then all will be fantastic. Thank you / Thank you

Very pleasant and professional approach. Turned up on time answered all of the questions and provided all the information required.

Informative, friendly, helpful.

Informative helpful polite

Very helpful polite call taker

They were very helpful and took time to explain and advise me / Your welcome

The team were helpful and informative they also appeared to understand perfectly the problems that I am facing in organising care for my father in an empathic and thoughtful manner

Very helpfull in all question

Very friendly and helpful. Dealt with my enquiry quickly and effectively

Very pleasant to talk to

Good explanation of services available Flexible approach in arranging care and prompt putting in place of what's needed

I spoke to Sam and he was extremely polite, professional & helpful.