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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.


When you choose care from Helping Hands you get the benefit of our more than 30 years of experience in the home care industry, as well as our incredible carers coming to your home to deliver exceptional levels of care. We’re fully regulated by the CQC and CIW as well, so if you’d like to learn more contact us today.

We can support you in and around Gateshead, Dunston, Felling Shore, Bensham, High Fell, Windy Nook, Wrekenton, Springwell, Concord, Washington, Birtley and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01913130574 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Gateshead, Office 2 William Street, Felling, Gateshead, NE10 0JP (see on maps)

Visiting care and live-in care in Gateshead

Gateshead is possibly most famous for its iconic sculpture the Angel of the North, which watches over passing motorists and the city alike. The population boomed during the Industrial Revolution like in so many parts of Britain, increasing by over 100,000 during the years 1801-1901.

We understand rapid growth at Helping Hands, as for the past 30 years we have expanded from one local branch to well over 100 and with our exceptional visiting and live-in care services we really are the ones to trust with your care at home.

Meet the team

Amanda Birdsall

Meet Amanda Birdsall, our Branch Care Manager, Gateshead

My role at Helping Hands as a Branch Care Manager is to be responsible for all aspects of the day-to-day operations of my area. This varies from recruiting, managing staff, and ensuring that the service meets national care standards. It is my responsibility to provide an inspiring leadership which is well led, safe, effective and promotes a positive workplace culture. Building relationships while showing intelligent kindness will be a fundamental responsibility to ensure the service, we provide is quality. I was inspired to join care after a change in my personal circumstances. I had always wanted to try care and I felt this was a perfect opportunity. Passion for care became paramount I enjoyed the positive effect supporting others within my community had. I enjoyed helping others to live safely and independently at home. My team share my vision to exceed and deliver the best care as they are committed, patient and equally passionate. Delivering care directly to where our customers live so they are supported both physically and emotionally is of great importance to our communities which I am proud to be a part of. Connecting with my family is very important to me. I enjoy sharing family mealtimes, walking our dog and my dining table is often the hub of my home. From a wellbeing perspective I love mini breaks as well as sunny pool holidays, though sightseeing will always be something I fit in. Covid has made me appreciate my home life and value my friendships.
Louise Bradley

Louise Bradley

Regional Care Director, New Branches

Read More
Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care in Gateshead

With visiting care, you get the flexibility of a visiting service combined with the knowledge that you’re being supported by a company with over 30 years of expertise in the home care industry. Our compassionate carers will come to you from just 30 minutes a week to ensure your care is carried out to your own exacting standards, so whether you’d appreciate support with housework, personal care, medication, or so much more, we can help.

Gateshead live-in care

With live-in care you get one of our dedicated and professional carers living in your home with you so that all of your care can be carried out as you need it, day or night. In addition, you also get constant companionship which is of great reassurance to both you and your loved ones, whether you have mild or complex care needs. Your care will be tailored around you and your routines, meaning that you always remain at the centre of your own care journey.

Better than a care agency in Gateshead

We’re better than a home care agency because we don’t do things that agencies traditionally do, such as charge you hidden fees for matching you with your carer or making you pay to be ‘introduced’ to your most suitable carer. We also don’t expect our carers to be self-employed, meaning that they are all fully employed by us and therefore get to concentrate on the most important thing of all, your care.

Domiciliary care in Gateshead

Domiciliary care is literally care at home, and whether you choose to have our visiting service, live-in or a blend of both, we will ensure you are looked after perfectly within the home you love. If you have complex care needs we can also offer the option of supervision from our clinical nurses which means you can avoid going into a care home if you’d prefer to stay in your own home.

Experienced dementia care

When you’re living with dementia you want to know that should you need care in the future you are receiving it from a specialist dementia care company who have over 30 years’ experience. At Helping Hands, we understand dementia and we know how it affects our customers’ lives, meaning that we will be with you every step of the way as the condition progresses and will work tirelessly to help you create, preserve and reflect on memories in the home you love.

Short term respite care

If you need temporary support due to your regular carer taking a break, your family going on holiday or while you recover from an accident or illness, then maybe respite care could be the answer. You may not usually have care or perhaps you want to see if it suits you, whatever the reason you need us we can help with every aspect of your daily life and routine. Even in an emergency, we can usually get care to you within 24 hours.

Elderly care for extra support

Getting older can sometimes cause us to slow down and find everyday tasks more difficult than they used to be. Because of this, elderly care can be useful as we age, especially if you’re living with frailties or the result of arthritis or joint pain. Don’t struggle to get tasks done when you could be having one of our helpful carers coming to support you with housework such as vacuuming and laundry, or any other aspect of your daily routine, such as personal care or meal preparation.

Private care Gateshead

When you choose to partner with a private care provider, rather than a care agency, you’ll get a bespoke package of care that is fully tailored to your individual preferences and situation. We know that no two people have the same care needs, so we’ll make sure you’re at the centre of every decision that’s taken and will do our utmost to ensure your wishes are always respected. Whether it’s smaller details such as bedtimes and meal preferences, or more significant aspects of your care like how often we visit you and what type of support you wish to receive.

Fully trained carers in Gateshead

Our carers are amazing; we know they are because they go above and beyond every single day to support our customers within their own homes to live the best lives they can. We train them well to achieve this and value them highly as they really are the heart of our business. Our carers deliver our expert service on a daily basis, promoting our customers’ dignity and independence and keeping them safe and comfortable within the home they love, and because we’re fully regulated by the Care Quality Commission, you can have full confidence in our excellent standards of care.

Find out more about home care in Gateshead

Find out more about home care in Gateshead; talk to our friendly customer care specialists today. They’re available seven days a week for your convenience, or if you prefer, contact us via our website and we’ll happily call you back.

Call us on 01913130574 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 8 reviews

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Gateshead, Office 2 William Street, Felling, Gateshead, NE10 0JP Show on Map

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