Gateshead is possibly most famous for its iconic sculpture the Angel of the North, which watches over passing motorists and the city alike. The population boomed when Britain was at its industrial peak, increasing by over 100,000 during the years 1801-1901. Our carers deliver our expert service on a daily basis, promoting our customers’ dignity and independence and keeping them safe and comfortable within the home they love, and because we’re fully regulated by the Care Quality Commission, you can have full confidence in our excellent standards of care.
We understand rapid growth at Helping Hands, as for the past 30 years we have expanded from one local branch to well over 100 and with our exceptional visiting and home care services we really are the ones to trust with your care at home.
Quality care provided in your own home
Home care from our Gateshead team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
Over 150 branches across the UK means we're local to you.
We are fully regulated
Regulated and checked by the CQC and other UK governing bodies.
2,600+ Trustpilot reviews
Endless positive reviews from customers all over the country.
Adapts around you
Flexible care plans to suit your changing needs.
30+ years of care
Founded on family values, we’ve provided expert home care since 1989.
You're in safe hands
Our carers are fully trained and checked to ensure a professional service.
We offer two types of home care:
Constant 24-hour care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
In your own home
Personalised care plan
Carer to match your needs, personality and interests
My role at Helping Hands as a Branch Care Manager is to be responsible for all aspects of the day-to-day operations of my area. This varies from recruiting, managing staff, and ensuring that the service meets national care standards.
It is my responsibility to provide an inspiring leadership which is well led, safe, effective and promotes a positive workplace culture. Building relationships while showing intelligent kindness will be a fundamental responsibility to ensure the service, we provide is quality.
I was inspired to join care after a change in my personal circumstances. I had always wanted to try care and I felt this was a perfect opportunity. Passion for care became paramount I enjoyed the positive effect supporting others within my community had. I enjoyed helping others to live safely and independently at home.
My team share my vision to exceed and deliver the best care as they are committed, patient and equally passionate. Delivering care directly to where our customers live so they are supported both physically and emotionally is of great importance to our communities which I am proud to be a part of.
Connecting with my family is very important to me. I enjoy sharing family mealtimes, walking our dog and my dining table is often the hub of my home. From a wellbeing perspective I love mini breaks as well as sunny pool holidays, though sightseeing will always be something I fit in. Covid has made me appreciate my home life and value my friendships.
Regional Care Director, North
Area Care Manager, North
Reviews and credentials
We are actively collecting and monitoring our reviews and feedback for Gateshead to ensure our customers receive the best possible live in and home care service.
With home care and visiting care, you get the flexibility of a visiting service combined with the knowledge that you’re being supported by a company with over 30 years of expertise in the home care industry. Our compassionate carers will come to you from just 30 minutes a week to ensure your care is carried out to your own exacting standards, so whether you’d appreciate support with housework, personal care, medication, or so much more, we can help.
Gateshead live-in care
With live-in care in Gateshead you get one of our dedicated and professional carers living in your home with you so that all of your care can be carried out as you need it, day or night. In addition, you also get constant companionship which is of great reassurance to both you and your loved ones, whether you have mild or complex care needs. Your care will be tailored around you and your routines, meaning that you always remain at the centre of your own care journey.
Better than a care agency in Gateshead
We’re better than a home care agency because we don’t do things that agencies traditionally do, such as charge you hidden fees for matching you with your carer or making you pay to be ‘introduced’ to your most suitable carer. We also don’t expect our carers to be self-employed, meaning that they are all fully employed by us and therefore get to concentrate on the most important thing of all, your care.
Domiciliary care in Gateshead
Domiciliary care is literally care at home, and whether you choose to have our visiting service, live-in or a blend of both, we will ensure you are looked after perfectly within the home you love. If you have complex care needs we can also offer the option of supervision from our clinical nurses which means you can avoid going into a care home if you’d prefer to stay in your own home.
Experienced dementia care
When you’re living with dementia you want to know that should you need care in the future you are receiving it from a specialist dementia care company who have over 30 years’ experience. At Helping Hands, we understand dementia and we know how it affects our customers’ lives, meaning that we will be with you every step of the way as the condition progresses and will work tirelessly to help you create, preserve and reflect on memories in the home you love.
Short term respite care
If you need temporary support due to your regular carer taking a break, your family going on holiday or while you recover from an accident or illness, then maybe respite care could be the answer. You may not usually have care or perhaps you want to see if it suits you, whatever the reason you need us we can help with every aspect of your daily life and routine. Even in an emergency, we can usually get care to you within 24 hours.
Elderly care for extra support
Getting older can sometimes cause us to slow down and find everyday tasks more difficult than they used to be. Because of this, elderly care can be useful as we age, especially if you’re living with frailties or the result of arthritis or joint pain. Don’t struggle to get tasks done when you could be having one of our helpful carers coming to support you with housework such as vacuuming and laundry, or any other aspect of your daily routine, such as personal care or meal preparation.
Private care Gateshead
When you choose to partner with a private care provider, rather than a care agency, you’ll get a bespoke package of care that is fully tailored to your individual preferences and situation. We know that no two people have the same care needs, so we’ll make sure you’re at the centre of every decision that’s taken and will do our utmost to ensure your wishes are always respected. Whether it’s smaller details such as bedtimes and meal preferences, or more significant aspects of your care like how often we visit you and what type of support you wish to receive.
Fully trained carers in Gateshead
Our carers are amazing; we know they are because they go above and beyond every single day to support our customers within their own homes to live the best lives they can. We train them well to achieve this and value them highly as they really are the heart of our business.
Helping Hands Home Care is registered and therefore licensed to provide services by the Care Quality Commission (ID: 1-101671690) and the Care Inspectorate Wales (certificate number: W15/00000831/O001/0001). For more information visit www.cqc.org.uk and www.careinspectorate.wales* All calls to 0843 numbers will cost you 7p per minute plus your phone company’s access charge. All calls are recorded for training purposes.