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Locally managed service

Wallsend

Little and often, companionship to nursing. With branches nationwide.

Wallsend

Choosing care from Helping Hands gives you not only our exceptional care standards but also the most compassionate carers in the home care industry. Since 1989 we’ve been supporting people to remain in the home they love, and we’re also fully regulated by the CQC and CIW. For care you can trust, contact us today about care in your own home.

We can support you in and around Wallsend, Jarrow, Hebburn, Howdon, Rosehill, Willington, Monkton, Primrose, West Harton and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01912835659 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Wallsend

Wallsend’s name comes from its location at the eastern end of the historic Hadrian’s Wall, but it’s probably best known as a centre of shipbuilding for many years. The Carpathia, which rescued survivors from the Titanic disaster in 1912 was built here, as well as the Mauretania, the holder of the Blue Riband.

At Helping Hands, we respect heritage and accolades, as we’ve won awards for our care and training during our 30-year history. Our visiting and live-in care services are exceptional and are delivered by compassionate and expert carers, so you can have full confidence in us to care for you at home.

Meet the team

Natasha Watts

Meet Natasha Watts, our Branch Care Manager, Newcastle

"My name is Natasha, I am 24 and have lived in Newcastle all my life. I ‘fell into’ care aged just 18, in my first ever job role and have worked in care ever since. I never thought I would develop such a passion for delivering care, and as I leave work each evening I know I have helped improve the quality of someone’s life, and that is something that inspires me daily.
"I decided to join Helping Hands as I believe working for a company that shares the same values and goals as you is monumental. When I started my career with Helping Hands I was astonished at how driven and committed each and every carer is, not only to the company, but most importantly to every single one of their customers and maintaining and growing this is what I thrive on."

Leigh Jepson

Leigh Jepson

Area Care Manager, North

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Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

Home care in Wallsend

Our flexible visiting care service can be arranged from just 30 minutes per week, so whether you would like some companionship over a cup of tea, someone to walk the dog with you, or you have high-level complex care needs, we can help. Our compassionate carers can help with personal care, medication, mobility, meal preparation, housework and so much more, so whatever you need to live your best life possible at home, we can help.

Wallsend live-in care

Live-in care from Helping Hands means you’ll have around the clock support from one of our specialist carers who will work tirelessly to promote your independence in the home you love. Thanks to your personalised support plan, your preferences and routines are always respected, and your bespoke package of care will ensure that you live the life you want to while remaining in your own home.

Better than a care agency in Wallsend

The reason we’re better than a home care agency is because of what an agency generally does compared with us, a private home care company. Agencies generally charge you to be ‘matched’ with a carer, whereas we consider sourcing and finding your perfect carer is all part of our bespoke service. Agencies also often make their carers self-employed, leading to them spending time worrying about admin deadlines rather than focusing on your care.

Fully managed domiciliary care

With domiciliary care at home, your carers will have in-depth knowledge of your needs, thanks to your personalised support plan that comes with your bespoke package of care. Thanks to our fully regulated and managed service, the priorities of your care are always the most important thing to us and our valued carers always feel highly motivated, whether delivering our live-in or visiting care.

Dementia care specialists

Thanks to our 30 years of dementia care experience, we can guarantee specialist assistance from carers who will understand how dementia affects you and your family. We have many dementia specialists and champions at Helping Hands and it’s good to know that should you need it, guidance and support is always available. Having care at home will keep you close to loved ones and precious memories which will ensure you always live your best life possible.

Temporary respite care relief

You may need respite care because your regular carer is unavailable, your family are going away or because you’re recovering from a hospital stay, but whatever the reason, having temporary support in your own home can be preferable to having to go into residential care. This is because you get to stay in the home you love and have your regular routines followed and respected, and even in an emergency we can usually get care to you within 24 hours.

Elderly care for extra support

As we get older, we can sometimes feel that we’re getting a little frailer, which we often notice because tasks take longer than they used to. If you’re struggling at home with vacuuming, preparing meals, taking a shower safely, housework or any other aspect of your daily routine, why not talk to us about elderly care? Our amazing carers will give you extra support so that you still get to live the life you want in the home you love.

Fully trained carers in Wallsend

We believe our carers are the best in the industry and we can be so confident about that because we only select people who share our ethos for delivering the highest quality, person-centred care. We can train our career to look after our customers, but we can’t train them to be compassionate and empathetic – they have to have that naturally to become Helping Hands carers. Everyone who joins us is screened through the Disclosure and Barring Service for your safety and we’re also fully regulated by the Care Quality Commission and Care Inspectorate Wales.

Find out more about care at home in Wallsend

Find out more about care at home in Wallsend, talk to our friendly customer care specialists today. They’re available seven days a week to take your call, or if you prefer you can contact us via our website.

Call us on 01912835659 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
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