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CQC & CIW Regulated

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Industry leading carer training

Home care in Teesside

Excellent

5,100+ reviews on

Excellent | 5,100+ reviews

Your nearest branch: Cramlington

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Existing customer

0191 500 8915

Your nearest branch: Cramlington

Speak to our team today

Lines open at 9:00 AM today

New customer

Lines are currently closed

Existing customer

0191 500 8915

Visiting care and home care in Teesside

At Helping Hands, we’re delighted to be able to offer friendly, professional home care services across the whole of Teesside. From family-based beginnings, we’re big believers that compassion, kindness and dedication are the key components of a truly transformative care plan, and we firmly believe that home is the best place to receive the care you need.

Our carers in Teesside will focus on providing you with a package of support which allows you to live life on your own terms – whatever that may look like for you. We’re also fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales, so you can have total peace of mind about our commitment to excellence day in, day out.

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Teesside

Our carers provide a wide range of support across Teesside, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

National care provider with 155+ branches

CQC regulated services

Thousands of 5-star reviews from families

Carefully selected carers with compassion and empathy

Flexible support tailored to individual needs

Home care services available in Teesside

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Supporting people living in Teesside

While we do not have a physical branch in Teesside, care in the area is coordinated by our Cramlington branch, working with carers who support people across the local community.

Amanda Birdsall

Branch Care Manager

I am a passionate and experienced Registered Care Manager for the Cramlington branch, with over 15 years’ experience in the care sector. I am deeply...

More about Amanda Birdsall

Branch Care Manager

Sarah Bankhead

Area Care Manager

I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...

More about Sarah Bankhead

Matt Bristow

Divisional Director

As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

More about Matt Bristow

What families say about our care

Fully regulated care supporting Teesside

Care services supporting families in Teesside are delivered by our Cramlington branch, which is fully regulated by the CQC.

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

High quality home care in Teesside

Our carers in Teesside offer a wide range of flexible home care services that can be fully tailored to your needs and adapted as your circumstances change. Our visiting care packages start from as little as 30 minutes per week – ideal for anyone looking for a bit of help around the home or some extra companionship. Or, if your care needs are more complex, you may wish to consider having live-in care, where one of our wonderful carers will live in your home and provide you with round-the-clock support. Whatever type and level of care you need, we’ll be able to personalise a care plan to suit.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.

24/7 live in care support

If you’d benefit from the proactive, transformative support of a live-in carer, we’d love to help. Our wonderful live-in carers can assist people with a wide range of needs, ranging from basic companionship and housekeeping through to dementia care and expert mobility assistance. A live-in carer provides invaluable peace of mind for the person receiving care and for family and friends who might constantly be worrying about their loved one’s health. Your live-in carer can even be there throughout the night to help out in case of slips, trips and falls.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Why Helping Hands is better than a care agency in 'Teesside'

Helping Hands are a private care provider rather than a care agency, which means you can have full confidence that we employ all of our carers directly and provide them with comprehensive carer training. We go above and beyond to ensure our carers are best placed to provide you with the exceptional support you deserve, and we believe that the best way to do this is by looking after them properly. All Helping Hands carers receive a salary, a pension, paid mileage, and many excellent benefits which allow them to focus on your care, rather than worrying about their own well-being.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Qualified carers providing a variety of care services in Teesside

With over 30 years’ experience in the home care industry, it’s safe to say we know what to look for in a great carer. That’s why we’ll only ever recruit people who display the natural characteristics and personality traits that we believe are suited to care-based roles, such as empathy, compassion and dedication. When they start with us, every new carer participates in our award-winning training programme, which we’ve been delivering and developing in-house for over 30 years, so all of our carers are highly trained and equipped to help people with a wide range of care needs.

Supporting communities across Teesside

Our carers provide home care in Teesside and nearby areas including these locations.

Newcastle upon Tyne
Ashington
Blyth
Morpeth
Bedlington

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FAQs

Home care in Teesside is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

The cost of home care in Teesside depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Teesside.

Home care in Teesside can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

Speak to our care team

If you're exploring care options in Teesside, our team can help you understand the support available and answer any questions you may have. Call our care team today.

0191 574 0287

Branch information

Address

Helping Hands Cramlington, The Master Suite, 224 - 228 Park View, Middlesbrough, NE26 3QR

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Teesside