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Rated excellent on Trustpilot
Locally managed service

Topsham

We don't know what we do without the carers. They are our stars, they are our saviours.

4.8 out of 5 stars from 4 reviews

Topsham

Our compassionate, dedicated care team in Topsham are highly trained and fully equipped to provide you or your loved one with home care that promotes your independence and supports you to live your best life. At Helping Hands, we’ve got over 30 years’ experience in helping our customers to remain comfortable and confident in their own homes through our person-centred support. Get in touch today to find out more about our transformative home care.

As well as providing home care in Topsham, we’re also able to support you in surrounding areas including Clyst St Mary, Clyst Honiton, Clyst St George, Exton, Exminster, Powderham, Woodbury and more.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01392 914 258 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Topsham, 70-72 Fore Street, Heavitree, Exeter. Devon, EX1 2RR (see on maps)

Visiting and live-in care in Topsham

The name ‘Topsham’ is originally Anglo-Saxon, and means ‘Toppa’s village’ – named after a man called Toppa who had been granted the land by the king. Formerly a major seaport for Exeter’s prolific cloth industry, the Sunday Times listed Topsham as ‘one of the best places to live’ in 2021.

For what it’s worth, we fully agree that Topsham is a wonderful town to call home. And, with our flexible, person-centred home care, our superb Topsham carers can help you or your loved one to continue living in the home and town that you love, surrounded by your favourite sights, memories and people.

Meet the team

Porsha Webb

Meet Porsha Webb, our Branch Care Manager, Topsham

Hello, My name is Porsha, the Branch Manager for the Topsham branch. It is my responsibility to ensure as a branch we provide the best quality care to individuals in their own homes, to help them remain independently at home for as long as possible. I am confident that my team of carers are trained to a high standard, to be able to deliver care that responds to the individual needs of our customers. I feel looked after and am enjoying my role within the company so it is important to me to be able to relay this and ensure my team of carers and office staff feel just as important and looked after by me. Both my Mum and my Auntie have worked in healthcare as carers which inspired me to join the healthcare sector. It is something I am very passionate about and I have worked my way up from a carer to be a Branch Manager.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

Read More
Sophie Parker

Sophie Parker

Area Care Manager, South West

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

Visiting care

At Helping Hands Topsham, our visiting care packages start from just 30 minutes a week and are fully tailored around your individual needs and preferences. Our care experts will take the time to evaluate your needs and circumstances so that you’re offered a level of care that allows you to live more confidently and comfortably in your own home. From preparing meals and helping with medication, to accompanying you to the shops and doing the laundry, your Helping Hands carer will be able to assist you around the home in any way you might require.

Live-in care in Topsham

If you or your loved one find yourself needing an additional level of support to what you’re currently receiving, you may wish to consider having a live-in carer from Helping Hands. With live-in care, one of our fantastic, compassionate carers will live with you in your home and provide you with round-the-clock support and companionship. All of our carers are fully trained to look after people with varying degrees of needs, including those with types of dementia, Parkinson’s, severe frailty and other conditions. Having a live-in carer can provide great reassurance to both the person being cared for and their loved ones, and is a great way to receive proactive and reactive care whilst being able to remain in the home that you love.

Care agency in Topsham

When you choose to use a care agency for your home care, you’ll often find they expect you to handle your carers’ payments and fill in endless paperwork that ends up being time-consuming and stressful. It’s also often the case that you have to pay all sorts of hidden fees that weren’t included in your initial contract. At Helping Hands, we’re a private care provider which means that we pay our carers directly and take care of all the fiddly behind-the-scenes stuff. We believe this is the right way to operate, because it makes your care journey more straightforward and it gives our carers more time and energy to devote to supporting you.

Private care in Topsham

Being a private care provider not only means that we employ our carers directly and prioritise their well-being, it also means we’re able to give our customers more control over their care plan. We know that no two people have identical support needs, which is why we’ll always make sure you’re making the important decisions regarding the type and level of care that you receive. Whether it’s specifying what time you’d like your carers to visit, what you’d like to eat for dinner, what sort of person you’re looking for in a live-in carer, or so much more, we’ll always be able to personalise your package of care around your wishes.

Emergency care

It’s not always possible to predict when you might require care at home. At Helping Hands Topsham, we offer emergency care for those moments when you find yourself needing a bit of extra help at short notice. It might be that your normal carer has suddenly made themselves unavailable, or you’ve experienced a medical setback and aren’t able to undertake your normal chores, tasks and routines. Whatever your reason for requiring emergency care, we’ll generally be able to provide you with one of our brilliant carers within 24 hours of your initial phone call, meaning you won’t have to worry about being left isolated or unsupported.

Overnight care

Overnight care from Helping Hands gives you the opportunity to have one of our highly-trained carers stay with you throughout the night and provide you and your loved ones with invaluable peace of mind about your well-being and security. The night-time can often be when you’re at your most vulnerable, especially if you’re living alone or are susceptible to frailty and falls. Having an overnight carer means there’ll always be someone there to help you use the bathroom or provide urgent assistance should anything happen to you.

Fully-trained carers in Topsham

We’re extremely proud of our carers in Topsham – they’ve all been selectively recruited for their compassionate, committed approach to their roles, and go above and beyond every single day to ensure our customers receive only the very best care. We perform extensive background checks on every new carer before they start with us, as well as providing them with our award-winning training which prepares them to provide a wide range of care services to people with varying levels of support needs. We also make sure all of our care provision is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales, so you can be completely confident in our commitment to exceptional standards of care across the board.

Find out more about care in Topsham

To arrange visiting care or live-in care in Topsham and the surrounding area, get in touch with our friendly customer support team today or contact us via our website to arrange a callback at your convenience.

Call us on 01392 914 258 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Topsham to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 4 reviews

Outstanding75%
Excellent25%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.8 out of 5

from 4 reviews

Our credentials

Our Topsham branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Topsham, 70-72 Fore Street, Heavitree, Exeter. Devon, EX1 2RR Show on Map

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