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Rated excellent on TrustPilot
Locally managed service

Exeter

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 40 reviews

Exeter

This branch covers where you need care:

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To learn more about how we can help call

01392339439 *If you are an existing customer, please use the branch phone number

Branch address

70-72 Fore Street Heavitree Exeter EX1 2RR (see on maps)

Live-in care and visiting care tailored to you in Exeter

An ancient city on the River Exe, the city of Exeter is bursting with history that dates back to the Roman era. And above the vaulted, medieval underground passages that snake beneath the city, there is a dedicated team of Helping Hands carers that are committed to giving you the support you need to remain independent at home.

With personalised home care services in Exeter, Topsham, Exmouth, Sidmouth, Broadclyst, Cullompton, Crediton, Kennford, Exminster, Starcross, Dawlish and the surrounding areas, the team will work with you to provide bespoke home care packages that are centred entirely around you and your routines.

Meet the team

Katie Lett

Meet Katie Lett, our Branch Manager, Exeter

"Hi, I am Katie, the Branch Manager for Exeter. It is my responsibility to ensure the smooth running of the branch so that we are running a safe and caring service for our customers and our care staff.

"I really enjoy my role at Helping Hands and I am passionate about providing a high standard of care and enabling individuals to continue living independently and comfortably in their own homes.

"We have a fantastic team of carers who show real pride in their roles, and it is a pleasure to be part of that team and share in their enthusiasm and commitment."

Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Nick Mahony

Nick Mahony

Area Care Manager, South west

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care

Other services we provide at this branch

Visiting care services to fit with your lifestyle

Visiting care provides you and your loved ones with the care you need if you are finding difficulty in your everyday routines. With you and your wellbeing at the fore, we’ll work closely with you and your loved ones to ensure that you have the support that you need to live independently in the comfort of your own home.

Whether you need visits that are little and often to support you with your household chores or more complex support for a neurological injury, the team will always work to your needs, letting you direct your care as you wish so that you are able to continue to enjoy time with your loved ones.

Live-in care for constant peace of mind

When care needs become more advanced, it’s important for you and your loved ones to have constant peace of mind that you are in safe hands. That’s why the team provide bespoke live-in care packages that give you round-the-clock support and the assurance that you always have someone there to help you when you need them.

Whether you are living with a progressive condition such as Parkinson’s or dementia or you have a loved one that you are concerned about, our Exeter team will support you in any way you need them to – even in the later hours.

Live-in care from our Exeter team is more than just care; it gives you the encouragement and support that you need to make the most of your life. What’s more, we’ll work with you to find a carer that shares many of your hobbies and interests, so if you enjoy learning about the Gothic architecture of Exeter Cathedral or heading to the seaside for a cup of tea and an ice cream, we’ll be right there by your side.

Read more on what is live in care here.

Domiciliary care support in Exeter

Traditionally known as visiting care, domiciliary care gives you the freedom to choose the frequency and intensity of your care, so that you can continue to live an independent life in the home that you know and love.

With you at the heart of our service, we’ll work closely with you to ensure that you have a support package that you are happy and comfortable with, so that you are able to continue with your usual routines with no compromise to your safety or independence.

Expert dementia care for you and your loved ones

The time following a dementia diagnosis can be extremely upsetting for you and your loved ones. And with over 100 different variants of the condition, understanding each of the symptoms whilst you’re going through the initial stages of dementia can be unsettling for all involved. With specialised dementia care from the team, we’ll work with you to provide a care plan that gives you the information, guidance and support you need to help you and your loved ones come to terms with the diagnosis – and help you to live well with it.

We are proud to be the leading dementia care specialist in the UK; and with expert dementia training for each of our carers, we are fully equipped to support you and your family through every step of your dementia journey. Whether you need someone to pop in with a friendly reminder to take your medication or more intensive support for the latter stages of the condition, our Exeter team are here for you.

Elderly care to support your independence

Some of the inevitable signs of ageing are that our bodies become a little more fragile and our minds aren’t as quick as they once were. If you are finding more difficulty in your elderly years but moving into a residential home doesn’t feel appropriate for you, elderly care from the team enables you to continue with the life you want to lead – just with a little help along the way.

Whether you are living with a progressive condition such as Parkinson’s and require more regular support around the house and out in your local community, or you are living alone and would simply like someone to pop in for a cup of tea and a chat, our Exeter team will be there for you in any way you need them to be.

Respite care for your short-term needs

Whether you are a caregiver for a loved one and you are in need of some rest and recuperation or you are in need of short-term support following an unexpected illness or injury, respite care from our Exeter team ensures that you have the support you need, for as long as you need it.

Delivered on a short-term basis, we’ll ensure a seamless transition between carers and we will carefully follow your usual plans and routines to ensure consistency for you or your loved ones. Whether you are due to be discharged from hospital but don’t feel comfortable without the regular support you’re used to, or you’d like to go on holiday but you don’t feel like you are able to go alone, we’ll be there for you for as long as you need us.

Award-winning training for our Exeter live-in carers

Each of our carers are committed to providing outstanding care to each of our customers, and they are enabled to do so by completing a comprehensive training course that covers manual handling, safeguarding, health and safety and medication administration. But with their expert training and professional experience aside, our carers are able to provide such fantastic service to our customers for one simple reason: they are all naturally wonderful people.

Here at Helping Hands, we are fully regulated by the Care Quality Commission (CQC). We ensure that each of our carers receive full background checks – such as Disclosure Barring Service (DBS) screenings – prior to employment, which means that you and your loved ones can rest assured that you have a carer that has been carefully chosen by our managers and is fully committed to providing you with great care.

And with 30 years’ experience under our belt, we’re proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Find out more about live-in care in Exeter

If you’d like to speak with the team to find out how they can help you, please call us. Our phone lines are open seven days a week.

Alternatively, you are welcome to pop into our branch on Fore Street or give us a time and a place to meet you somewhere that is more suitable for you – whether that’s a café on the seafront or your living room.

Call us on 01392339439 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Exeter to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 40 reviews

Outstanding85%
Excellent15%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 2 reviews

Our credentials

Our Exeter branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

70-72 Fore Street Heavitree Exeter EX1 2RR Show on Map

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