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and Sat & Sun: 9am - 5:30pm

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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Exeter carers supporting your family

Situated in the Heavitree area of Exeter, our visiting care branch is home to a dedicated and compassionate team of carers. Working all over Exeter, our carers bring care to people’s homes, enabling them to continue with their daily routines.

As well as Exeter, our branch supports people in Topsham, Exmouth, Sidmouth, Broadclyst, Cullompton, Crediton, Kennford, Exminster, Starcross, Dawlish and the surrounding areas.

And with branch manager Charlotte there to guide them, our carers have all the skills needed to make a difference in the community.

Meet Charlotte, our Branch Manager

Charlotte Harvey, Exeter Branch Manager

Charlotte first started working in care over nine years ago as a carer herself, before becoming a manager in 2014. She has lived in the Exeter area since 2012 and has loved being involved in helping people across the region.

“Over the years, I have built a wealth of knowledge in elderly care, dementia & complex needs to name only a few,” Charlotte says. I have also worked closely with local charities and businesses to raise money to support people in our community

“I am excited to be at the forefront of welcoming a new business into my local community of which I have a great passion for,” Charlotte continues. “I am driven to achieve only outstanding results and with Helping Hands’ high standard of training, fantastic support networks and forever growing business, I believe this is possible for both our carers and customers in Exeter.”

Bespoke home care in Exeter to fit in with your lifestyle

Charlotte’s team of carers come from all walks of life, with each one keen to provide an outstanding care service.

Visiting care provides you or someone close to you with extra support if you’re finding certain daily activities difficult. Your care puts you and your wellbeing first, working around your routines and helping you to keep your independence as much as possible.

There are many reasons why you might be considering visiting care. You might be recovering from an operation or a stay in hospital, or need support in other areas such as:

  • Using the bathroom and showering
  • Remembering to take your medication
  • Personal care such as getting dressed, changing continence pads, or shaving
  • Mobility and using equipment such as Zimmer frames or hoists

Whatever your requirements, Charlotte and her carers will always work to your needs, letting you direct your care as you wish and enjoying time with your loved ones.

Live-in care for peace of mind at all times

When care needs become more advanced, having someone on hand to provide consistent care service also gives peace of mind.

Live-in care is 24-hour support which works similarly to visiting care. The only difference is your carer will move into your home so that they are always there when you need them.

This means that if you have a particularly advanced condition such as Parkinson’s or dementia, or have a loved one at risk of falls, we can give you full peace of mind that you’re safe and supported even during the later hours.

Our live-in carers are carefully chosen based on their experience and personalities. As well as tending to your physical care needs, they’ll also help you enjoy time in the community or do the activities which matter to you, giving you as much support as possible to make that happen.

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All of the staff are really kind and very capable – the carers make the experience personal and individual.

Shirley, a visiting care customer

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How visiting care is helping Audrey
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Helping Hands gave me a chance, which I’m so grateful for. It definitely touches you when you’ve made someone else’s life a little better.

Farah, a visiting carer

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Having time for yourself

If you’re the main carer for a relative or friend, it’s understandable that you might feel the pressure of tending to their needs on top of the other commitments you have. And for many carers, even taking a break for their own wellbeing can be difficult.

Respite care may be an ideal solution. Delivered on a short-term basis, respite care sees one of our carers in the Exeter area tend to the tasks you normally would while you have a few days’ rest.

Our carers also follow the plans and routines as you do, which ensures consistency and as little disruption as possible to your loved one’s rhythms. And because your home is your personal space, we’ll also make sure it’s kept in top condition when you return.

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One-to-one care for dementia

Bringing three decades experience of supporting people with different types of dementia, we understand how important consistency and familiarity are when caring for someone with this condition.

A familiar environment like the home can ease the distress which might be caused by a move into residential care. Your loved one will be able to be around their home comforts and memories, with a friendly carer trained by our experts on hand to support when called upon.

Because the symptoms of dementia tend to progress over time, we can alter the support we provide as your loved one’s needs change.

Care following a brain or spinal injury

Experiencing a severe injury to the brain or spinal cord often means specialist care. With the guidance from our team of dedicated nurses, our carers can provide full support to help you maintain the independent lifestyle you had before the injury.

Our carers always aim to maintain your comfort and independence in their work. The support they provide also includes helping you keep in touch with the local community and the people who are important in your life. Our carers can help you use your wheelchair or even take you out in the car.

Your carer will be selected based on their knowledge and experience, and how the two of you connect. After all, they are more than carers; they are also companions.

Fully-trained carers helping families in Exeter

Delivering outstanding care is made possible by having outstanding training. Before starting work with us, all of our carers undertake a three-day training course to assess their skills and equip them with the knowledge they’ll need to provide the best care.

Several members of our expert training team have even had experiences of being carers themselves, bringing real-life knowledge which they’re always happy to share with our new carers.

Being a regulated provider means that our carers are also subject to a full DBS check and other background checks. That means you can be sure you and your family will have a carer who knows their work inside-out and has been carefully chosen by our managers.

Find out more about live-in care or visiting care in Exeter

Charlotte and her team are here to help you make sense of the options available to you and your family. It can be difficult to take in all the information about home care but we’ll walk you through the whole process.

You can visit our Exeter care team on Fore Street, Havitree on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Charlotte and her team, please get in touch with us on 01392339439. We’re here to take your call seven days a week.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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