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Your nearest branch: Sunderland
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Lines open at 8:30 AM today

Existing customer
7843370777
Your nearest branch: Sunderland
Speak to our team today

Lines open at 8:30 AM today

Existing customer
7843370777

High quality care in Washington from Helping Hands

When you’ve been diagnosed with dementia it can make you feel as if a rug has been pulled from under your feet and your world is suddenly chaotic, with worries about the future being at the forefront of yours and your loved ones’ minds. However, it doesn’t have to be that way, as putting a few measures in place early in your dementia journey can mean that, as time progresses, you are reassured your own wishes are respected and you get to remain living in the place that means the most to you, with loved ones close by. Dementia home care in Washington from Helping Hands means that you won’t have to move into residential care – you can instead continue living at home with intermittent or live-in care delivered to your own requirements. And what’s more, it’s all fully regulated by the Care Quality Commission and the Care Inspectorate Wales, so you can be sure you’ll always be in the very best hands.

GET THE INFORMATION YOU NEED

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Why choose Helping Hands

Discover why thousands of families trust us for personalised home care across England and Wales.

Supporting people living in Washington

While we do not have a physical branch in Washington, care in the area is coordinated by our Sunderland branch, working with carers who support people across the local community.

Sarah Bankhead
Sarah Bankhead

Area Care Manager

I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...

More about Sarah Bankhead
Matt Bristow
Matt Bristow

Divisional Director

As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

More about Matt Bristow
Looking to become a carer in Washington?
Apply here
An older man with glasses and a younger woman sit on a sofa, smiling and laughing together while looking at a tablet device. The atmosphere is warm and friendly.
When to choose dementia care

Whether you’re newly diagnosed or you’re some way along your dementia journey, Helping Hands can help. You may be living alone and struggling to manage your daily routine anymore or perhaps you live with loved ones but they’re finding it difficult to understand how best to support you. By having intermittent dementia care you get support as often as you need it, once a week or several times a day, or even through the night. Live-in care takes things a stage further with a carer actually living in your house with you, around the clock.

An older man using a walking stick walks outdoors on a paved path, smiling, while a younger carer in a purple uniform supports him. Trees and greenery line the path.
Expert care tailored to your needs

We’re not just making claims when we say we’re the UK’s dementia specialist home care company, we really do understand dementia and the way it affects our customers living with the condition. There are over one hundred types of dementia recognised by specialists, and while it’s not possible for our carers to be experts in every single one, we do use our extensive experience gained over four decades to build on what they already know and make sure they have a thorough knowledge of the type of dementia you’re living with, whether that’s vascular, fronto-temporal, Lewy Bodies, or Alzheimer’s disease.

A man kneeling on the floor and smiling while another man is putting on his shoes.
Qualified carers providing dementia care in Washington

Our carers are amazing people, chosen by us because they really care about others and have a passion for delivering exceptional dementia care. We chose dedicated professionals to come and work for us, whether they’re new to the industry or have been caring for years. Regardless of their background though, we build on their existing knowledge and equip them with all the skills they’ll need to really understand you and your needs, thanks to our in-house training academy and company mentors. Many of our managers began as carers with us too and we love to see people achieve their potential and gain additional responsibility. This also means they’re motivating the next generation of carers and making sure they benefit from the experience of others in the company.

Contact us for our variety of care choices available

If you have questions about dementia care and would like to explore your options face-to-face, you can pop into your local Helping Hands branch, the details for which you’ll find here. Alternatively, you call our friendly customer care team, seven days a week, online or over the phone.

Contact us
GET THE INFORMATION YOU NEED

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Why choose Helping Hands

Discover why thousands of families trust us for personalised home care across England and Wales.

FAQs

Dementia home care is specialist one-to-one support that helps someone live well with dementia in their own Washington home. Carers are trained in dementia and provide routine, reassurance, personal care and a familiar face.

Familiar surroundings, routines and possessions can reduce confusion and distress. Staying at home in Washington with consistent carers often helps people feel calmer and more in control than a move to unfamiliar surroundings.

Support with daily routine, personal care, medication, meals, mobility and meaningful activity, plus companionship and reassurance during difficult moments. We focus on the person and what makes a good day for them.

Yes. Our Washington carers receive dedicated dementia training so they can support changing needs, communicate well and respond calmly to anxiety, repetition or confusion.

Yes. From early memory support through to complex, advanced dementia, our visiting and live-in care in Washington adapts as needs change, so care can continue at home rather than moving to a care home.

Visiting dementia care is charged by the hour and live-in care by the week, based on the support needed. Washington costs start from £32.40 per hour for visiting care, while live-in care costs £1,675 per week for individuals or £2,125 per week for couples, with a clear quote provided after a free assessment.

Yes, regulated and inspected by the Care Quality Commission (CQC), with trained, vetted, DBS-checked carers.

Branch information
Address

Helping Hands Sunderland, Ground Floor, Arngrove House, 1-2 Frederick Street, Washington, SR1 1NA

Show in maps Washington Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed