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Locally managed service


We don't know what we do without the carers. They are our stars, they are our saviours.


When you choose home care from Helping Hands, you’ll be receiving expert care from a private care provider who have been helping people to remain happy and healthy in the homes they love since 1989. With care plans ranging from just 30 minute weekly visits to 24/7 live-in care, we’ll make sure you or your loved one receive the level of support you need to continue enjoying the best possible quality of life.

We’re also able to support you in surrounding areas including Newholm, Aislaby, Briggswath, Stainsacre, Sneaton, Iburndale, Hawsker and more.

This branch covers where you need care:

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To learn more about how we can help call

01642695241 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Whitby

The Yorkshire seaside town of Whitby dates back to 656, when Oswy – the Christian king of Northumbria – founded the first abbey and monastery in the area. The monastery was destroyed by Vikings in the mid-9th Century before eventually being rebuilt two centuries later.

At Helping Hands, our history doesn’t go back quite that far but we’ve still got over 30 years’ experience in helping people in Whitby and the surrounding areas to enjoy independent, relaxing lives in the comfort and familiarity of their own homes.


Meet the team

Michelle Dutton

Meet Michelle Dutton, our Area Care Manager, Whitby

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service. We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success. I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays! My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareRespite Care

Other services we provide at this branch

Whitby live-in care

Live-in care is for anyone who wants to remain in the familiar surroundings of the home that they love but requires a particular level of additional support to manage with the day-to-day routines and tasks of life wants to remain in the familiar surroundings of the home that they love. With live-in care from Helping Hands, you get one of our brilliant carers living in your home with you and helping out in any way you may need – whether that’s helping you bathe and dress, accompanying you out and about or preparing meals. A Helping Hands live-in carer will help you enjoy life to the full and remove all the unnecessary stresses and worries from your daily routine.

Emergency care

If you or a loved one find yourself unexpectedly needing care at short notice, you may wish to consider emergency care from Helping Hands. We can’t always predict when we might need care – perhaps you’ve been discharged from hospital earlier than anticipated, or you’re recovering from an accident and are unable to get around the house like you normally would. Our emergency carers will generally be with you within 24 hours to provide you with compassionate, expert assistance – ensuring you’re not left unsupported and are able to focus on making a recovery or enjoying your usual routines.

Private care in Whitby

With a private care plan, you’re in control of the support that you receive. From your initial phone call with your local care team, we’ll take the time to understand your personal preferences and requirements and ensure you can develop a care plan with a level of support that suits you. You’ll also have control over smaller details of your care that might still be important to you, such as meal choices and bed times, as well as being able to spend more time with loved ones at the times that suit you best.

Overnight care

One of the main reasons people choose to have a live-in carer is to enjoy the added benefit of overnight care. Having a carer stay with you overnight can be a source of reassurance and security, both for you and for your friends and family who might be worrying about leaving you unsupported throughout the night in case you have a fall or a medical emergency.

Fully trained carers in Whitby

At Helping Hands, we’re extremely proud of our dedicated, compassionate carers and the exceptional support that they give to our customers day in, day out. All of our care staff are selectively recruited for their empathetic, committed approach to care, and undergo thorough background checks before joining us to ensure they have all the right characteristics to be a Helping Hands carer. Every private carer receives our award-winning training when they join us, as well as regular refresher courses which ensure they’re always up to date with the latest industry standards and best practices. Plus we’re completely regulated by the Care Quality Commission and Care Inspectorate Wales, so you can have total peace of mind about our high standards of care.

Find out more about home care in Whitby

If you or a loved one require home care in Whitby or the surrounding area, please don’t hesitate to get in touch with our friendly customer support team today. Alternatively, you can contact us via our website to arrange a callback at a time that suits you.

Call us on 01642695241 Talk to us on live chat Request a call back

Our credentials

Our Whitby branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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