What makes Helping Hands carers so special?
Hand-picked, highly trained, and passionate about helping you live your best life.
In the 36 years we’ve been helping people across the UK to live more independently at home, we’ve made no secret of the fact that our wonderful carers are the reason we’re the nation’s leading home care provider. It takes a special person to be a Helping Hands carer, and we’re very proud of our brilliant care teams.
Here’s how a great carer can help you at home:
Kind and compassionate
We only hire people who possess the kind, compassionate qualities that we believe make for a great carer
Expertly trained
Every Helping Hands carer receives our comprehensive in-house training, as well as regular refresher courses
Fully vetted
Only 2% of the people who apply to be a carer get through our strict procedures and background checks
Properly supported
We employ every carer directly and ensure they’re fully supported in every aspect of their role
The difference a great carer can make
At Helping Hands, we know that a brilliant carer can make all the difference.
Choosing home care, whether live-in care or visiting care, can be a big step and a difficult decision to take. There are many services available and, of course, you’re looking for the option that provides you with the most reliable and compassionate support.
With Helping Hands, you can be assured of receiving support that meets your needs and exceeds your expectations. Whether you need visiting care or live-in care, our carers go above and beyond for every customer, and are the main reason why we’ve been the UK’s real leader in home care for over three decades.
Here’s how a great carer can help you at home:
Personal care
Our carers are all expertly trained to deliver discreet personal care, such as assisting with toileting, bathing and dressing
Chores and housework
A Helping Hands carer can help out around the home with vacuuming, cleaning, doing the laundry, and just about anything else
Medication assistance
All of our carers are trained to provide dedicated medication support – whether that’s collecting it on your behalf, or helping to administer it
Mobility support
Your carer can help you move around your home more freely, as well as accompanying you out and about to the shops or even further afield
Seeing loved ones
Our carers can support you to see your loved ones whenever you wish – whether that’s accompanying you when you visit them, or helping you to host
Enjoying your hobbies
Dedicated care allows you to spend more time focusing on your favourite hobbies and pasttimes, and less time stressing about doing the chores
Taking care of pets
Home care includes pet care – you can rely on your carer to keep your furry friend fed, watered and exercised to their heart’s content
Low-grade medical assistance
Our carers can provide low-grade medical support, such as discreetly and respectfully helping with bowel, stoma and catheter care
Condition-led care
If you’re living with a medical condition such as a type of dementia or cancer, your carer can help you manage your symptoms through bespoke care
Hear from one of our carers
We caught up with one of our carers, Denise, to find out why she loves what she does.
Hear from one of our wonderful carers, Denise, as she shares why she loves working as a carer, what her customer, Brenda, means to her, and what she enjoys about working with Helping Hands.
Industry-leading training
High quality care starts with brilliant training.
Our expert carer training is renowned across the care sector. Every new carer learns the theory and practice of providing high-quality care, and receives regular refresher training and supervisions.
Helping Hands is the only full-service home care provider to be endorsed by Skills for Care as a Centre of Excellence. The official quality stamp, first awarded in May 2018, demonstrates our ongoing commitment to exceptional standards of training and induction.
Additional pages we think you’ll find useful:
Our expertise
A caring company with unrivalled care expertise
Our training
Our industry-leading carer training
Our training team
Meet our expert home care training team
What our team says
What our care team says about Helping Hands
Fully regulated carers
Only 2% of carers who apply to our teams get through our strict procedures and background checks, so you know you’ll only ever receive the very best care.
When you opt for home care from Helping Hands, you’ll get a care service that is independently regulated and monitored every step of the way.
This regulation means that, unlike care agencies, all of our carers are fully regulated by the care industry’s regulatory bodies, the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW).
Family values, family-led care
We’re built on family values, and these values run deep all the way through our business.
One of the reasons carers love working with us is because we place a heavy emphasis on being family focused in all that we do. From the compassion of each of our private carers through to the commitment of our office-based team, we’re always here for you.
This includes ensuring your carers have our full support, which is why our carers are employed directly and we never use agency staff.
It means you have the peace of mind that you’re getting care from someone who’s passed all our training and selection processes.
Carers who love working for us
The relationships I establish with my customers are very rewarding. I love the fact that my customers look forward to my visits and that the care I provide makes their lives a little easier.
George, Carer
Here’s how we support our carers every day:
Supportive environment
All carers receive our comprehensive carer training, and have access to our Employee Assistance Programme
Paid travel time
We don’t want our carers to be left out of pocket, so we always pay for their travel between care visits
Competitive pay rates
We pride ourselves on paying our carers an hourly rate that’s well above the national care industry average
Progression and training
We love helping our carers to pursue their career goals with us, and undertake relevant qualifications
Better than a care home
Home care offers you a number of benefits that you won’t enjoy at a residential care home, such as:
You can remain in the comfort of your own home
You have full control over your meal times and preferences
One-to-one, 24-hour care from your own dedicated carer
You can continue with your preferred lifestyle and routines
Your friends and family can visit as much as they like
Carer FAQs
A carer can support your independence at home with just about anything you require – whether that’s taking care of the housework, providing you with sensitive personal care, assisting with mobility and medication, and so much more.
Your carer can come to your home at the times that suit you. That means you’ll be able to choose the times at which you’d like to get up, eat your meals, participate in your favourite activities and go to bed – giving you full flexbility and control over your day.
If you’re considering becoming a carer, we’d love to hear from you today. You don’t need any qualifications to become a carer with us – we’ll provide you with all the training and on-the-job support you require.
Page reviewed by Carole Kerton-Church, Regional Clinical Lead, on July 25, 2024.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.