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Home care in Basildon

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Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Thursday

Existing customer

01268 261430

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Thursday

Existing customer

01268 261430

Visiting care and home care in Basildon

Basildon, one of the eight ‘New Towns’ built to accommodate the population overspill of London after the Second World War, is home to one of the UK’s leading care providers – Helping Hands.

Whether you’re recovering from a life-changing injury, living with a complex condition or simply need an extra hand in getting out and about in your elderly years, our Basildon team are here to help. We provide care for people of all ages with all manner of conditions and offer flexible care packages that cater to your needs and can change as your requirements do.

Quality care at home

From short term support to longer term visits and live-in care, our Basildon team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Basildon care team

Jodie Williams

Branch Care Manager

Christien Ingrosso

Area Care Manager

Matt Bristow

Divisional Director

Our Reviews

Fully regulated by the CQC

Our Basildon branch is fully regulated and accredited by the CQC

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What’s included with home care in Basildon?

With visits from just 30 minutes, Helping Hands home carers will be able to support you with whatever you’re struggling to do on your own. Perhaps you need a higher level of home care after a hospital discharge or you’re developing frailties? Your local Basildon branch can send someone to you for as little or as much time as you need, including full-time live-in care.

Our flexible style of care at home will be tailored to your exact needs, and a support plan will be produced in conjunction with you or your decision makers, meaning that you can be confident in the care you receive and the carers who deliver it.

We can even help you take care of your pets, so if you’re not confident to take your dog for a walk on your own, why not call the branch team and talk through your options?

Live in care services to support your needs

Here at Helping Hands, we have been at the forefront of compassionate and empathetic home care for 30 years, ensuring that our customers are able to remain safe and secure in the comfort of their own home.

Whether you’re looking for 30 minutes a week to accompany you for a walk around the Wat Tyler Country Park, or more regular daily calls that require more complex or overnight support, our team providing live in care in Basildon are here to provide the support you need, when you need it.

We understand that, regardless of the condition, each individual customer has their own individual requirements. Our Basildon team will work with you and your family to ensure that you have full control over your home care, with minimal interruption to your everyday life.

Fully-trained home carers in Basildon

We’re proud to be one of the leading care providers in the UK, and with 30 years’ experience we understand exactly what is needed to provide the perfect level of care. The qualities it takes to become a home carer are not always traits that can be taught, which is why we only select the very best individuals to become part of our family.

Each of our carers are fully trained in areas including manual handling, health & safety, safeguarding and medication support, and each harbour the faultless qualities of compassion, empathy and understanding.

As well as receiving full background checks, such as Disclosure Barring Service (DBS) screening, our carers also receive regular training courses to ensure their skills and practice are always of the highest standard.

Helping Hands are the only care provider to be endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Private care Basildon - to support you

We understand that accepting the need for more support for you or your loved one can be an unsettling time, but with private care from the team, we can help to alleviate any worries that you may have.

Whether you live on your own, as a couple or with your beloved pet, live-in care provides you with round-the-clock support to ensure that you can remain confident and independent in the comfort of your own home. Regardless of your requirements, our Basildon team will work around you to ensure that you receive personable and unintrusive care that is completely tailored to you.

Here at Helping Hands, independence and stability are at the forefront of our care and we work with you to find the right carer that is suited to your personality, hobbies and interests. So, if you like to take day trips into the capital or enjoy watching the wakeboarding at the Aqua Park, we’ll find the right person for you so that you don’t just receive a carer; you’ll gain a friend.

Live-in care enables you to remain comfortable in your own surroundings while still living each day on your terms. With no visiting restrictions and no set meal times, our live-in team will provide personalised and unintrusive care so that you can continue with the life that you love.

Other areas we cover

Billericay
Laindon
Pitsea
Wickford
Rayleigh

Local updates

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FAQs

Home care in Basildon can provide invaluable support for anyone who wishes to remain in the comfort of their own home while receiving extra help. Whether you need assistance with personal care, household tasks, companionship or more specialist support, our Basildon team are here to help you maintain your independence. Our tailored one-to-one care allows you to continue living safely and confidently in familiar surroundings.

The cost of your home care in Basildon will depend on the level and type of support you require. We offer a range of flexible packages, from short weekly visits to full-time live-in care, so you only pay for the care you need. Our friendly Basildon team will explain your options clearly and provide transparent pricing to help you plan with confidence.

Yes, your care plan can always be adjusted to reflect your changing circumstances. We understand that care needs may increase, decrease or simply shift over time, and we remain responsive throughout. Whether you require additional support, fewer visits or a different style of care, our Basildon team will work closely with you to keep your plan aligned with your needs.

If you need support urgently, we’ll aim to start your care within 72 hours of your initial call. A free care assessment will be arranged in your home with your local Basildon care manager, giving us the opportunity to understand your requirements in detail. Once your personalised plan is agreed, we’ll confirm the earliest possible start date.

Home care begins with a call to our welcoming customer support team. We’ll organise a free care assessment at your home with your local Basildon care manager, where you can discuss your needs and preferences. Together, we’ll create a tailored care plan and, if you’re happy to proceed, match you with carers who are well suited to you.

All Helping Hands carers in Basildon are directly recruited, thoroughly vetted, professionally trained and employed by us. They are fully insured and bonded, giving you complete peace of mind and confidence in the care you receive.

If your regular carer is unavailable for any reason, we’ll arrange a trusted replacement to ensure your support continues without disruption. We’ll aim to keep visit times as close as possible to your usual schedule, maintaining familiarity and reassurance in your routine.

Branch information

Address

Unit 11 Willowdale Centre, Wickford, Basildon, SS12 0RA

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Basildon