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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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02035530348 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting care in Brentford

Located on the western bank of the River Thames and opposite the world-famous Royal Botanic Kew Gardens, Brentford is a combination of old buildings with character in the coveted housing area The Butts, mixed in with exciting new developments that are rapidly increasing. With Twickenham Stadium a short car journey away and the bustling temptation of London further down the river, Brentford is the ideal location for city living without the busyness. It’s also the location of a team of dedicated Helping Hands carers who are able to support people in need of extra support across the area.

The team provide care throughout Brentford, including Boston Manor, Chiswick, Gunnersbury, Kew, Northfields, and surrounding areas. An approved care provider in Age UK’s Business Directory for London, they also provide live-in care and live-in housekeeper services to families throughout the area.

Meet the team

Immaculate Song

Meet Immaculate Song, our Area Care Manager, Brentford

I am the area care manager for our London branches in the South East region. My role involves leading a team of dedicated registered managers to ensure the highest standards of care is delivered to our customers daily, and our care staff have the most up-to-date training to support them within their role. I oversee operations, making sure all our branches are compliant with current regulations, meeting and surpassing standards and financial targets. In my spare time, I coach unfulfilled professionals to uncover their true potential and make a living out of it. I enjoy spending time with my family and travelling to places I have never been before.
Matt Bristow

Matt Bristow

Regional Care Director, South East

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Little or often - care visits in Brentford

Helping Hands have been providing visiting and live-in home care since 1989, and have experienced carers, managers, nurses and trainers who all work hard to continue the high standard that has been set over the last 30 years. Our team at Brentford uphold the core values of the company and support people across western Greater London so they can live independently at home.

With visiting care starting from as little as 30 minutes to several calls throughout the day, you can rest assured that any care need can be catered for. So, whether you need assistance with getting to appointments, gentle prompts to take your medication, or even someone to take you out for the afternoon to the garden centre in Syon Park – we’re here to help.

To put your mind at ease, the team will come and visit you in your home to chat through the different things you might need support with and the best way that we can help you. Once we’ve decided on a plan, we’ll arrange for one of our friendly carers to begin your care at a time that suits you. And if you decide that you need additional visits, we can alter your support plan to reflect these changes.

Live-in care for support whenever you need it

If you find that you need ongoing support, our fully-trained live-in carers provide round-the-clock care in Brentford to that you can rest assured that you have quality care without having to leave your home. Your carer is handpicked, not just based on their previous care experience, but also according to your preferences, personality, and interests. In other words, they’ll be more than just a carer; they can also become a valued companion.

It’s not always easy to welcome a stranger into your home, but we’re here to help you find the right carer with whom you can feel completely comfortable with and who can support you with your additional needs.

After going through an in-depth training programme at our Centre of Excellence, your own personal carer will be ready to move in when you’re ready for them. And our local managers are always on-hand to make sure everything runs smoothly.

Discover more on what is live-in care here.

Domiciliary care that gives you back your independence

Deciding that you might need an extra pair of hands around the house or to help you get dressed can be quite a difficult thing to admit, particularly if you’re used to doing everything for yourself without relying upon others. With domiciliary care, our Brentford team will take the lead from you and step in where you need us to, whilst maintaining your privacy and dignity.

It might just be that you initially need support for a couple of hours per week with tidying the house and doing the vacuuming. Once you get used to your carers, you may feel more comfortable in increasing your care visits to assist you with personal care and taking your medication. We can alter your care plan at any time to suit you, so that you are always fully supported but can retain your independence.

Specialist dementia care and nurse-led support

A diagnosis of dementia can be quite an unsettling and anxious time for the individual and their family too. But with specialist dementia care from the Brentford team, we’ll ensure that your worries are listened to and solutions are found.

Whether you have Pick’s disease, vascular dementia or Alzheimer’s, we’ll get to know you, your care needs and your hobbies from both now and when you were younger. That way, we can support you if you start to relive your youth and live with you in your ‘reality’

Elderly care for extra reassurance

You may start to notice that a friend, relative or parent may need extra support throughout the week, but you are unable to provide this due to work or family commitments. With elderly care, we can pop in and check on your loved one in an unintrusive way to make sure they have everything they need.

Even if it’s just having a cup of tea and a chat with them, you can rest assured that we’ll take care of them so that you no longer have to worry about their wellbeing.

Respite care for emergencies

When situations change unexpectedly, it can be hard to know what to do. A fall or a family emergency are distressing moments at the best of times. Add in the emotional stress of finding care quickly, and the situation can be overwhelming.

We can arrange for respite care to start quickly, putting yours and your family’s minds at ease. We can even provide a temporary respite carer to offer support should you need urgent live-in support after a last-minute hospital discharge or after a sudden emergency. We’ll ensure you remain happy, safe and comfortable without disrupting your normal routine.

Trained carers in Brentford

Our carers are truly special people. Though they all come from different backgrounds and have varying levels of experience, each and every one of them has care in their hearts.

In order for us to provide the highest standard of care, our carers take part in a detailed training programme before starting their work with us, regardless of their previous experience. This includes dementia care, manual handling, first aid, safeguarding and medication. Each one of them also goes through a series of strict background checks before joining our team.

As a CQC-regulated provider, you can be assured that our carers will deliver the outstanding care that you would expect and, because they are directly employed by us, they will receive our continuing support too.

Find out more about care in Brentford

If you’d like to speak with our team about how we can help, please call us. Our phone lines are open seven days a week.

If you’d like to pop in to see the team on Duke Street in Richmond, the team will be happy to welcome you. The office is open Monday to Friday from 8:30am until 5:30pm. Or if you let us know a time and a place, we can arrange to meet you somewhere that is more convenient for you – whether that’s at a local café or your kitchen table.

Call us on 02035530348 Talk to us on live chat Request a call back

Our credentials

Our Brentford branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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