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Home care in Bury St Edmunds

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 7:00 PM

New customer
0128 454 5620

Lines open until 5:30 PM

Existing customer
0128 433 4049

Lines open until 7:00 PM

New customer
0128 454 5620

Lines open until 5:30 PM

Existing customer
0128 433 4049

Visiting care and home care in Bury St Edmunds

Surrounded with a beautiful countryside and historic ruins, Bury St Edmunds offers visitors and the local community stunning parks, magnificent cathedrals, not to mention award-winning home care provided by the UK’s leading home care provider - Helping Hands.

We’re proud to be recognised as the UK’s leading home care provider and are fully regulated by the Care Quality Commission (CQC). And, as the only home care provider endorsed as a Centre of Excellence by Skills for Care, you can take comfort in the knowledge that you’re loved one is in trustworthy hands.

With over 30 years’ experience and a stringent recruitment process, you can rest assured that you and your loved ones are in safe and knowledgeable hands. With full background checks, such as Disclosing Barring Service (DBS) screenings, we employ the very best carers.

Quality care at home

From short term support to longer term visits and live-in care, our Bury St Edmunds team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Bury St Edmunds care team
Zoe Parry
Zoe Parry

Branch Care Manager

I've been with Helping Hands for 4.5 years, starting my journey in homecare here. I'm proud to work for a company that helps individuals stay...

Christien Ingrosso
Christien Ingrosso

Area Care Manager

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Our Reviews
CQC Logo
Fully regulated by the CQC

Our Bury St Edmunds branch is fully regulated and accredited by the CQC

Find out more
Home care in Bury St Edmunds

Whether you or your loved one needs support with mobility, medication administration, personal care, or just a friendly face to enjoy breakfast with, our team of carers are on hand to help you preserve your independence in the comfort of your own home.

You might just need 30-minute drop-ins to help you with household chores and laundry, or more complex care for a progressive condition. Nonetheless, our Bury St Edmunds team are fully trained to support you and your loved ones.

24/7 Live in care

If you’re looking for constant support that you can trust, our team of expert carers providing live in care in Bury St Edmunds are here to help. Providing round-the-clock care in the comfort of your own home, you can rest assured you or your loved one is in safe hands.

Whether you enjoy walking through the history and heritage of the ‘jewel in the crown of Suffolk’ or keeping in touch with the local community, your live-in carer will be there with you, every step of the way.

Built entirely around you, our bespoke care plans allow you to continue living the life you love. With no visiting hour restrictions, mealtimes or menus, you’re completely in control of your care.

Why Helping Hands is better than a care agency in Bury St Edmunds

Because we’re a private care provider, rather than a care agency, you won’t have any annoying hidden costs or unwanted extras with us – we’re completely up front about all of our fees, so you can be absolutely confident that you’re getting exactly what you require from us.

Our care experts in Bury St Edmunds will take the time to understand your needs and wishes so that they can offer you a package of care that is tailored to your personal situation. And, of course, we’re completely regulated by the Care Quality Commission and Care Inspectorate Wales, which means we’re fully committed to providing high levels of care day in, day out.

Respite care for short term support

Perhaps your family are going on holiday and you’d like some extra support so that you can enjoy the break with them, or maybe you’re returning home after a short stay in hospital. Our team of carers can provide the respite support you need, for as long as you need it.

We completely understand that emergencies do happen, that’s why we’re proud to provide immediate care packages. And more often than not, your carer will be knocking on the door within 24 hours of your initial enquiry.

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Branch information
Address

Helping Hands Bury St Edmunds, 4 King's Mews Road, Bury St Edmunds, Suffolk, IP33 3DE

Show in maps Bury St Edmunds Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed