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Live-in care and visiting care tailored to you
Surrounded by beautiful countryside and historic ruins, Bury St Edmunds offers visitors and the local community stunning parks, magnificent cathedrals, not to mention award-winning home care provided by the UK’s leading home care provider – Helping Hands.
Our expert team are dedicated to providing friendly and professional care in the comfort of your home, covering areas such as Blackthorpe, Westley, Horringer, Low Green, Great Barton and the surrounding areas.
Meet Sasha, our Branch Manager
“Hi, I’m Sasha, the Branch Manager at Helping Hands’ Bury St Edmunds. I'm devoted to my job and thoroughly enjoy being a part of each customers’ experience. I’m really proud to work with a team of friendly and professional carers to support customers with their needs - the work they do is truly amazing.
We offer a wide range of services from housekeeping, cooking, cleaning, personal care and accompanying customers to local GP, hospital appointments or to the local café for a catch-up with old friends. Our carers are highly trained to give our customers the confidence, reassurance and compassion that they need to continue living independently in the comfort of their own homes."
Meet our team
Home care to support you in Bury St Edmunds
Whether you or your loved one needs support with mobility, medication administration, personal care, or just a friendly face to enjoy breakfast with, Sasha and her team of carers are on hand to help you preserve your independence in the comfort of your own home.
You might just need 30-minute drop-ins to help you with household chores and laundry, or more complex care for a progressive condition. Nonetheless, our Bury St Edmunds team are fully trained to support you and your loved ones.
Live-in care for round-the-clock support
If you’re looking for constant support that you can trust, Sasha and her team of expert carers are here to help. Providing round-the-clock care in the comfort of your own home, you can rest assured you or your loved one is in safe hands.
Whether you enjoy walking through the history and heritage of the ‘jewel in the crown of Suffolk’ or keeping in touch with the local community, your live-in carer will be there with you, every step of the way.
Built entirely around you, our bespoke care plans allow you to continue living the life you love. With no visiting hour restrictions, mealtimes or menus, you’re completely in control of your care.
When I’m with my carer, and they’re helping me, I don’t really feel like I’ve got a disability…I think the biggest thing is that they just make me feel like a normal person.
Jemma Collins, Live-in Customer
Domiciliary care to support you in Bury St Edmunds
You might be living with a progressive condition such as Alzheimer’s, or perhaps you’ve recently lost a loved one and would like some company during the evenings. Whatever it is, preserving your independence is important to us.
Whether it’s a 30-minute visit to help you prepare breakfast or more advanced clinical support, Sasha and her team are here to provide personalised care plans that do more than care for you.
Specialist dementia care from our Bury St Edmunds team
Did you know there are over 100 different forms of dementia? With varying symptoms and the uncertainties and anxieties that a dementia diagnosis’ can bring, our award-winning training ensures all of our carers have the knowledge and experience to support you and your loved ones throughout this difficult journey.
Each of our carers complete specialist dementia training, covering the many variants of the condition, including dementia with Lewy bodies, Alzheimer’s and Picks disease, so you can rest assured that you’re in safe and experienced hands.
Elderly care to support your independence
If you’re mobility isn’t as sturdy as it once was or you’re struggling to keep on top of the laundry and cleaning, our Bury St Edmunds team are here to give you the support and companionship that you need.
With bespoke care packages tailored around you and your needs, our expert carers can support you, whenever you need it.
Respite care for your short-term support
Perhaps your family are going on holiday and you’d like some extra support so that you can enjoy the break with them, or maybe you’re returning home after a short stay in hospital. Sasha and her team of carers can provide the support you need, for as long as you need it.
We completely understand that emergencies do happen, that’s why we’re proud to provide immediate care packages. And more often than not, your carer will be knocking on the door within 24 hours of your initial enquiry.
Fully-trained carers to support you in Bury St Edmunds
With over 30 years’ experience and a stringent recruitment process, you can rest assured that you and your loved ones are in safe and knowledgeable hands. With full background checks, such as Disclosing Barring Service (DBS) screenings, we employ the very best carers.
We’re proud to be recognised as the UK’s leading home care provider and are fully regulated by the Care Quality Commission (CQC). And, as the only home care provider endorsed as a Centre of Excellence by Skills for Care, you can take comfort in the knowledge that you’re loved one is in trustworthy hands.
It makes me feel incredible that I can really make a difference in somebody’s life. I particularly enjoy the relationships I form and the trust that I build with my customers.
Mary, a visiting carer
Bury St Edmunds areas that we cover:
| Westley | Horringer | Blackthorpe |
| Great Barton | Thurston | Little Saxham |
| Low Green | Fornham All Saints | Hengrave |
| Hawstead | Whepstead | Rougham |
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Find out more about care in Bury St Edmunds
If you’d like to discuss your or your loved one’s needs further, please don’t hesitate to contact Sasha and her team on 01284 545 043. We’re here to take your call seven days a week.
Perhaps you’d like to meet face to face? No problem. We’ll be happy to book a meeting at a time and place that’s suitable for you. Whether it’s at our branch or over a cup of tea in your front room.
