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Our offices are currently closed, please request a callback and we will get back to you. Opening hours: Mon – Fri: 8am – 7pm, Sat – Sun: 9am – 5:30pm.

CQC & CIW Regulated
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4.5 Star Rating
Rated Excellent on
Trustpilot
Industry leading carer training

Home care in Caerphilly

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0292 002 6340

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0292 002 6340

Visiting care and home care in Caerphilly

Caerphilly is home to the biggest castle in Wales – Caerphilly Castle. With a rich history including Roman forts and medieval settlements, Caerphilly has always been a place of bustling life. The town in Welsh is named ‘Caerffili’ which translates to ‘fort’ and is now home to many people, including some notable ones such as the famous magician Tommy Cooper!

Caerphilly is now also home to the UK’s leading home care provider – Helping Hands. We have over 150 branches across the UK and have been in business since 1989, so we’ve been around the block. We’re also regulated by the Care Quality Commission (CQC), so we’re kept up-to-date and monitored.

Quality care at home

From short term support to longer term visits and live-in care, our Caerphilly team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Caerphilly care team
Adam Wilkins
Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

Claire Garside
Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

Our Reviews
CIW Logo
Fully regulated by the CIW

Our Caerphilly branch is fully regulated and accredited by the CIW

Find out more
High-quality home care in Caerphilly

We offer the best of the best when it comes to care. From temporary respite care to help your primary caregiver who may be unavailable, to long-term specialised live-in care, we have the care package for you. Are you perhaps living with a condition? If so, we offer condition-led care that specialises in conditions such as Parkinson’s, stroke and cancer care, and dementia. We tailor our care packages around you, so we get to know you and your condition. We also offer nurse-led care, which provides carers with more of a medically trained eye to handle more complex medical issues.

24/7 live-in care support

With our live-in care, we offer around-the-clock support. We can help tailor our care plans around you and your unique needs. Whether that’s just someone to help you with the washing up or going to visit Caerphilly Castle, our carers make excellent companions with their friendly, caring natures. We can help with personal care including bathing and dressing, continence care and helping create a daily routine so everyday life is that little bit easier. With a live-in carer, you’ll be looked after at any time of the day or night. Rest assured; you’ll be in safe hands – literally.

Why Helping Hands is better than a care agency in Caerphilly

Helping Hands is the best care provider for one simple reason – our carers. Handpicked for their compassion and dedication, they always put 110% into their work. They are DBS-checked and expertly trained in a variety of conditions and care approaches. Don’t believe us? Feel free to contact us over the phone or via our Live Chat. It’s seven days a week, so don’t worry if you have a burning question in the middle of your Saturday morning errands. Or come in and visit us in one of our branches for a more in-person approach and have all your care questions answered and your mind set at ease.

Qualified carers providing a variety of care services in Caerphilly

Our carers are fully qualified, trained and experienced in handling condition-led care and even emergency care. They can be at your door within 24 hours if needs be and can help if you have a sudden illness or have just been discharged from the hospital. Not only are they superstars at the tricky stuff, but they are also wonderful people with exceptionally kind personalities who can help with general housekeeping, amongst much more. We handpick a carer to match your interests and personality, so you don’t just have a carer looking after you, but a companion. You’ll be showing off the sights of Caerphilly with your new friend before you know it!

Other areas we cover
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Branch information
Address

Helping Hands Cardiff, 5A Beulah Road, Cardiff, CF14 6LT

Show in maps Caerphilly Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed