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Your nearest branch: Cardiff
Speak to our team today

Lines open at 8:30 AM on Wednesday

Existing customer
029 2002 6340
Your nearest branch: Cardiff
Speak to our team today

Lines open at 8:30 AM on Wednesday

Existing customer
029 2002 6340

Visiting care and home care in Caerphilly

Caerphilly is home to the biggest castle in Wales – Caerphilly Castle. With a rich history including Roman forts and medieval settlements, Caerphilly has always been a place of bustling life. The town in Welsh is named ‘Caerffili’ which translates to ‘fort’ and is now home to many people, including some notable ones such as the famous magician Tommy Cooper!

Caerphilly is now also home to the UK’s leading home care provider – Helping Hands. We have over 150 branches across the UK and have been in business since 1989, so we’ve been around the block. We’re also regulated by the Care Quality Commission (CQC), so we’re kept up-to-date and monitored.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Caerphilly

Our carers provide a wide range of support across Caerphilly, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Caerphilly
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Caerphilly

    While we do not have a physical branch in Caerphilly, care in the area is coordinated by our Cardiff branch, working with carers who support people across the local community.

    Bethan Shankland
    Bethan Shankland

    Branch Care Manager

    Bethan is the Branch Care Manager at Cardiff.

    Claire Garside
    Claire Garside

    Area Care Manager

    Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

    More about Claire Garside
    Sophie Parker
    Sophie Parker

    Head of Operations

    My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

    More about Sophie Parker
    Adam Wilkins
    Adam Wilkins

    Divisional Director

    Hi, I'm Adam and as Divisional Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to...

    More about Adam Wilkins
    What families say about our care
    CIW Logo
    Fully regulated care supporting Caerphilly

    Care services supporting families in Caerphilly are delivered by our Cardiff branch, which is fully regulated by the CIW.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High-quality home care in Caerphilly

    We offer the best of the best when it comes to care. From temporary respite care to help your primary caregiver who may be unavailable, to long-term specialised live-in care, we have the care package for you. Are you perhaps living with a condition? If so, we offer condition-led care that specialises in conditions such as Parkinson’s, stroke and cancer care, and dementia. We tailor our care packages around you, so we get to know you and your condition. We also offer nurse-led care, which provides carers with more of a medically trained eye to handle more complex medical issues.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 live-in care support

    With our live-in care, we offer around-the-clock support. We can help tailor our care plans around you and your unique needs. Whether that’s just someone to help you with the washing up or going to visit Caerphilly Castle, our carers make excellent companions with their friendly, caring natures. We can help with personal care including bathing and dressing, continence care and helping create a daily routine so everyday life is that little bit easier. With a live-in carer, you’ll be looked after at any time of the day or night. Rest assured; you’ll be in safe hands – literally.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in Caerphilly

    Helping Hands is the best care provider for one simple reason – our carers. Handpicked for their compassion and dedication, they always put 110% into their work. They are DBS-checked and expertly trained in a variety of conditions and care approaches. Don’t believe us? Feel free to contact us over the phone or via our Live Chat. It’s seven days a week, so don’t worry if you have a burning question in the middle of your Saturday morning errands. Or come in and visit us in one of our branches for a more in-person approach and have all your care questions answered and your mind set at ease.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in Caerphilly

    Our carers are fully qualified, trained and experienced in handling condition-led care and even emergency care. They can be at your door within 24 hours if needs be and can help if you have a sudden illness or have just been discharged from the hospital. Not only are they superstars at the tricky stuff, but they are also wonderful people with exceptionally kind personalities who can help with general housekeeping, amongst much more. We handpick a carer to match your interests and personality, so you don’t just have a carer looking after you, but a companion. You’ll be showing off the sights of Caerphilly with your new friend before you know it!

    Supporting communities across Caerphilly

    Our carers provide home care in Caerphilly and nearby areas including these locations.

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    FAQs

    Home care in Caerphilly is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in Caerphilly depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Caerphilly.

    Home care in Caerphilly can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    029 2060 6982
    Branch information
    Address

    Helping Hands Cardiff, 5A Beulah Road, Caerphilly, CF14 6LT

    Show in maps Caerphilly Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed