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Newport & Caldicot

Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Live-in and visiting home care in Newport & Caldicot

Located a short distance away from Cardiff, the city of Newport is surrounded by the beautiful Welsh countryside to the north and the Bristol Channel to the south, making it a perfect location for commerce, industry and sightseeing. Full of artisan breweries, diverse eateries and plenty of independent shops to discover, not to mention the wildlife and nature, Newport really does have it all. This is made complete by the local team of Helping Hands carers.

Dedicated to providing person-centred care services, Kym’s team covers Cadicot, Chepstow, Cwmbran, Newport and the surrounding areas.


Meet Kym, our Branch Manager

“Hello! I’m Kym, Branch Manager for Newport & Caldicot and it’s my role to ensure the smooth running of the branch. I’m responsible for introducing, publicising and promoting the Helping Hands brand, and turning it into a home name. I am also responsible for building the hours and growth of the business, as well as looking after our fantastic customers and carers.

"I'm passionate about ensuring best practice, great local care within our communities and ensuring that we look after our carers and our customers' welfare."



Home care visits in Newport catered to you

Since 1989, we have been providing some of the best visiting home care in the industry to thousands of individuals across the UK. With a wealth of experience and expertise, we really do know what it takes to enable anyone in need of extra support to live safely and soundly within the comfort of their own home.

The Newport team work extremely hard to make sure that each and every one of their customers have everything they need – whether that’s an extra pair of hands to help with watering the plants in the garden, taking you to the shops to collect your weekly groceries, or supporting you with personal care and continence.

Regardless of the condition you’re living with or how your symptoms affect your everyday life, a member of Kym’s team will help you to live well in your home and support you to live your life the way you want to.

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The carers were amazing, so happy, and always on time. They were really friendly and did all we asked of them. They treated my mother-in-law with respect and dignity.

Kay, a Helping Hands customer

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How visiting care is helping Audrey

Round-the-clock support with live-in care

Being surrounded by your home comforts is the ideal solution for many people living with a progressive condition, and this is possible with live-in care from the Newport team. Designed to work wholly around you, you’ll have everything taken care of by a dedicated live-in carer that will live with you in your home.

As well as having someone there to look after you at any time of day, you’ll also have the benefit of receiving care specific to your needs, all delivered to you in your place of sanctuary. This means you don’t have to move into residential care, where you may have to comply with strict meal and bed times; you are entirely in control of your care plan.

What’s more, you’ll get to know your carer and build up a rapport with them so that you can enjoy each other’s company and spend time doing some of your favourite activities. So, whether you’re a keen wildlife watcher and enjoy whiling away the hours at the RSPB Newport Wetlands or if you prefer swotting up on your history and exploring the Caerleon Roman Fortress Baths – we’ll find a live-in carer that shares similar interests to you.


Domiciliary care for extra support

Domiciliary care is a great option for you if you need a bit of extra support around the house or with your mobility, but with regular visits rather than a full-time live-in carer. From help with the vacuuming to support getting in and out of bed every day, we have a range of different options for you that can fit seamlessly into your life.

And if you decide that you’re in need of extra support or you develop a medical condition, we can alter your care plan at any time to make sure you’re fully cared for.


Specialised dementia care support

Living with dementia can be quite an unsettling time for both you and your family. There can be new medication to remember to take, symptoms that you’re unfamiliar with and frustrations when you are unable to hold a conversation without becoming confused. However, we have expert carers in the Newport area that are trained to deliver specialist dementia care to reassure both you and your loved ones.

Regardless of the type of dementia you have or your particular symptoms, we can provide care – little or often – that enables you to feel safe, comforted and secure in your own home.


Grow old gracefully with elderly care

It can be quite difficult to accept that you need care, particularly if you’re used to doing everything yourself and you’ve always been fiercely independent. That’s why we won’t intrude and always respect your wishes and privacy when it comes to your care; we’ll take the lead from you.

So, if you’re starting to notice that you can’t change the bedsheets as easily or you’re struggling to get a pint of milk and a loaf of bread once a week, we’ll step in and support you with whatever you need. Kym’s team won’t take over, but simply help to enable you to retain your independence.


Respite care when you need temporary assistance

Whether you want to attend a wedding or wish to take a holiday with your family, respite care could help with all of your care needs on a temporary basis so that you’re still able to do the things you want to do without missing out on the fun. We can swiftly arrange for a respite carer to accompany you to your chosen destination, taking any stress away from you or your family.

You may find that your regular carer needs to take a break both physically and mentally from being your full-time carer. A respite carer from the Newport team can step in at a moment’s notice and become an integral part of your care routine, allowing both of you to take a bit of you-time.


Friendly, experienced carers in Newport & Caldicot

We’ve been training and selecting carers for over 30 years and really do know what it takes to ensure only the very best people are recruited and chosen to become a Helping Hands carer. With industry-renowned training that covers manual handling, first aid, dementia, medication and personal care, we have every confidence in each and every one of our carers that they are equipped to handle anything out in the field.

We are also registered with the Care Quality Commission (CQC), who are the regulating body in the home care industry and ensure all official organisations are effective, safe and responsive. We take these regulations very seriously and adhere to their strict guidelines in our Newport branch.

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What I enjoy most about care is seeing my customers and building relationships with them. I believe it is an achievement to gain their trust and I am so proud of what I do.

Molly, a visiting carer

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Areas across Newport & Caldicot that we cover:

CaldicotChepstowCwmbran
DyffrynEarlswoodHigh Cross
MagorNashNewport
RiscaRogerstoneUsk
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Find out more about home care in Newport & Caldicot

If you’d like to discuss yours or your loved ones needs further, our friendly advisors are more than happy to chat through the process with you. Our phone lines are open seven days a week and you can contact us on 01633 730 973.

Alternatively, you can meet Kym and the team in our branch on Newport Road in Caldicot. If transport or mobility is an issue, we can even come to you.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Email:

enquiries@helpinghands.co.uk


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