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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


If you or your loved one are in need of some extra support living independently in Newport, the nation’s leading home care provider is available as little or often as you require. We recruit our own carers who undergo rigorous, ongoing training to provide all levels of care. Furthermore, every Helping Hands branch is monitored and regulated by the Care Quality Commission (CQC), so that you can be assured of our calibre of service.

Dedicated to providing person-centred care services, the team covers Caldicot, Chepstow, Cwmbran, Newport and the surrounding areas.

This branch covers where you need care:

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01633730973 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in and visiting care in Newport

Located a short distance away from Cardiff, the city of Newport is surrounded by the beautiful Welsh countryside to the north and the Bristol Channel to the south, making it a perfect location for commerce, industry and sightseeing. Full of artisan breweries, diverse eateries and plenty of independent shops to discover, not to mention the wildlife and nature, Newport really does have it all. This is made complete by the local team of Helping Hands care workers.

From weekly visiting care to full-time live-in care, Helping Hands in Newport are a team of qualified & compassionate care professionals you can trust. Get in touch today to discuss your requirements and create a bespoke care plan tailored to you.

Meet the team

Sophie Parker

Meet Sophie Parker, our Area Care Manager, Newport

My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am responsible for ensuring that our clients and carers are kept safe, and that the service we are providing is of high quality. I have always had a passion in caring for others. The term 'caring' for me has never been about rushing in and helping someone to get washed and dressed. For me it's about making a positive impact to someone else' s life; helping them achieve what they want, and enabling them to remain independent at home in the place that means the most to them. The care we provide at Helping Hands is of such high quality, and I truly believe that if my parents required care, Helping Hands would be the first I would contact. The carers always go over and above to ensure the clients are happy, and as an area care manager that's certainly one thing I can say I am proud of. It' s clear that all of us at Helping Hands live, sleep and breath the culture and we love what we do.
Abbie Davis

Abbie Davis

Head of Live-in Care, South West

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Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care in Newport catered to you

Since 1989, we have been providing some of the best visiting care in the industry to thousands of individuals across the UK. With a wealth of experience and expertise, we really do know what it takes to enable anyone in need of extra support to live safely and soundly within the comfort of their own home.

The Newport team work extremely hard to make sure that each and every one of their customers have everything they need – whether that’s an extra pair of hands to help with watering the plants in the garden, taking you to the shops to collect your weekly groceries, or supporting you with personal care and continence.

Regardless of the condition you’re living with or how your symptoms affect your everyday life, a member of the team will help you to live well in your home and support you to live your life the way you want to.

Round-the-clock support with live-in care

Being surrounded by your home comforts is the ideal solution for many people living with a progressive condition, and this is possible with live-in care from the Newport team. Designed to work wholly around you, you’ll have everything taken care of by a dedicated live-in care worker that will live with you in your home.

As well as having someone there to look after you at any time of day, you’ll also have the benefit of receiving care specific to your needs, all delivered to you in your place of sanctuary. This means you don’t have to move into residential care, where you may have to comply with strict meal and bed times; you are entirely in control of your care plan.

What’s more, you’ll get to know your care worker and build up a rapport with them so that you can enjoy each other’s company and spend time doing some of your favourite activities. So, whether you’re a keen wildlife watcher and enjoy whiling away the hours at the RSPB Newport Wetlands or if you prefer swotting up on your history and exploring the Caerleon Roman Fortress Baths – we’ll find a live-in care worker that shares similar interests to you.

Better than a care agency in Newport

At Helping Hands, your care is the priority at all times and keeping our expert standards across the whole of our local branch care network is vital to us. We don’t operate franchises – every one of our branches is owned by us and run by our employees, and we consider that to be part of the reason we’re so successful. If we were a care agency we wouldn’t be able to offer the consistently high levels of care that we can, because we’d have no control over many aspects of what was delivered, but we’re not a care agency and never have been throughout our 30+ year history. This is how we can be sure that the care given by our dedicated Newport team will be of such a high standard at all times, with care delivered by compassionate and kind carers who will do all they can to ensure you live as independently as possible in the home you love.

Domiciliary care for extra support

Domiciliary care is a great option for you if you need a bit of extra support around the house or with your mobility, but with regular visits rather than a full-time live-in care worker. From help with the vacuuming to support getting in and out of bed every day, we have a range of different options for you that can fit seamlessly into your life.

And if you decide that you’re in need of extra support or you develop a medical condition, we can alter your care plan at any time to make sure you’re fully cared for.

Specialised dementia care support

Living with dementia can be quite an unsettling time for both you and your family. There can be new medication to remember to take, symptoms that you’re unfamiliar with and frustrations when you are unable to hold a conversation without becoming confused. However, we have expert care workers in the Newport area that are trained to deliver specialist dementia care to reassure both you and your loved ones.

Regardless of the type of dementia you have or your particular symptoms, we can provide care – little or often – that enables you to feel safe, comforted and secure in your own home.

Grow old gracefully with elderly care

It can be quite difficult to accept that you need care, particularly if you’re used to doing everything yourself and you’ve always been fiercely independent. That’s why we won’t intrude and always respect your wishes and privacy when it comes to your care; we’ll take the lead from you.

So, if you’re starting to notice that you can’t change the bedsheets as easily or you’re struggling to get a pint of milk and a loaf of bread once a week, we’ll step in and support you with whatever you need. The Newport team won’t take over, but simply help to enable you to retain your independence.

Respite care when you need temporary assistance

Whether you want to attend a wedding or wish to take a holiday with your family, respite care could help with all of your care needs on a temporary basis so that you’re still able to do the things you want to do without missing out on the fun. We can swiftly arrange for a respite care worker to accompany you to your chosen destination, taking any stress away from you or your family.

You may find that your regular carer needs to take a break both physically and mentally from being your full-time carer. A respite care worker from the Newport team can step in at a moment’s notice and become an integral part of your care routine, allowing both of you to take a bit of you-time.

Friendly, experienced live-in care workers in Newport

We’ve been training and selecting care workers for over 30 years and really do know what it takes to ensure only the very best people are recruited and chosen to become a Helping Hands carer. With industry-renowned training that covers manual handling, first aid, dementia, medication and personal care, we have every confidence in each and every one of our care workers that they are equipped to handle anything out in the field.

We are also registered with the Care Inspectorate Wales (CIW), who are the regulating body in the home care industry in Wales and ensure all official organisations are effective, safe and responsive. We take these regulations very seriously and adhere to their strict guidelines in our Newport branch.

Find out more about care in Newport

If you’d like to discuss yours or your loved ones needs further, our friendly advisors are more than happy to chat through the process with you. Our phone lines are open seven days a week and you can contact us.

Alternatively, you can meet the team in our branch on Newport Road in Caldicot. If transport or mobility is an issue, we can even come to you.

Call us on 01633730973 Talk to us on live chat Request a call back

Our credentials

Our Newport branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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