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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 11 reviews


Our Cambridge home care team consists of a tight-knit family prepared to look after yours. Through the highest standard of training and regulation via the Care Quality Commission, our carers are dedicated to combining their innate passion for helping others with a specialist skillset. With an aptitude for succour and medical expertise, each of our staff is matched with the best-suited recipient, providing care from weekly visits, to 24-hour supervision.

With the support of Melanie, the Cambridge Branch Manager, our visiting and live-in carers are here to support people to live comfortable and independent lives across Ashton, Biggleswade, Ely, Godmanchester, Great Shelford, Huntingdon, St Neots, Saffron Walden, Sandy, and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01223664968 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Cambridge, 124 Wulfstan Way, Cambridge, CB1 8QJ (see on maps)

Live-in care and visiting care in Cambridge

While Cambridge is famed for its catalogue of famous university alumni – including Stephen Hawking, David Attenborough, Alan Turing, and Prince Charles – there is a wealth of knowledge and history throughout each district. What’s more, the city of Cambridge is now also home to one of the leading home care providers in the UK – Helping Hands.

With our fully-qualified carers, you can receive all levels of care from 30 minutes per week to round-the-clock assistance. Our visiting care is entirely flexible based on your requirements, while our live-in home care service is as personalised as possible. Whether you require care by the hour or a full-time companion who motivates you throughout your routine, we have somebody prepared to prioritise your welfare; supplying incomparable comfort and security like no other.

Meet the team

Bethany Tufts

Meet Bethany Tufts, our Branch Care Manager, Cambridge

Hi! I'm Beth, the Branch Care Manager for Cambridge. My role is to oversee the branch and support my amazing team to deliver the best service possible. We provide person-centered support that is tailored to each customer, based on their individual needs, wishes and preferences. Our overall goal is to ensure everyone is able to live safely and independently in their own homes. Helping Hands Cambridge are an enthusiastic bunch, with hearts of gold and commitment and determination to succeed in everything we do. Since joining the team in January, I have seen some amazing things and I'm so excited to see what we can achieve together. I have always been interested in helping people and initially wanted to get into care for experience before moving elsewhere in healthcare, but I can confidently say that care is where I am supposed to be and I could not picture myself doing anything else. Outside of work, I am usually spending my time with my family, eating out or travelling. My goal is to travel to 100 counties - I'm a little over 1/4 of the way!
Mark Tuddenham

Mark Tuddenham

Area Care Manager, East

Read More
Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care from our Cambridge team

Since our inception in 1989, we’ve paved the way for person-centred care and supported thousands of individuals across England and Wales to live independently in their homes. With visiting care from Melanie and her team, we ensure that you have the support you need to live your life entirely on your terms, with no compromise to your safety or independence.

With experience in dealing with conditions ranging from Parkinson’s and motor neurone disease to arthritis and mental health, our Cambridge team will support you with anything you need, whether that’s personal care, household cleaning, meal preparation or taking you out into your local community.

With visits starting from as little as 30 minutes to more regular, overnight support, we’ll work with you to build a personalised support plan that takes your needs and preferences into account. So whether you need practical support with your personal care or simply a companion to walk along the River Cam and watch the punting with, we’ll be there for you.

Constant support with live-in care

We understand how important it is for you to feel safe in your own home, but when you’re experiencing difficulty with your mobility or have recently had a fall that has disrupted your normal routine, live-in care could be the ideal solution to bring comfort to you and your family. With a personalised live-in care package that is tailored entirely around you and your requirements, we’ll ensure that you have the support you need to feel empowered and independent without having to leave the home that you know and love.

Whether you are living alone and you’d like more support around the house, or you’re caring for your partner and you would like some support to alleviate some pressure on you both, a live-in carer could be exactly what you need.

What’s more, with the support of our expert Clinical Nurse Team, our live-in carers are fully equipped to help with more complex support such as PEG feeding, tracheostomy care, stoma management and stroke aftercare. The great thing about live-in care is that, regardless of your condition, you will always have round-the-clock support that caters to your every need, without the upheaval of moving into residential care.

To find out what is live in care, click here.

Private care in Cambridge

Private care from Helping Hands means that you are assured an expert service from a private homecare company with over 30 years of experience. From your very first phone call you’ll discover how our professional customer care team will be able to advise you on every aspect of your care planning, and thanks to your fully bespoke care package you’ll be completely satisfied with the levels of support you require. Our carers are second to none in their support and dedication to their customers, meaning that you and your loved ones will always be confident in the exemplary standards of care that you receive.

Care Agency In Cambridge

When it comes to providing dedicated, compassionate home care, Helping Hands is a better choice than a care agency because we truly value our carers. We recognise that they truly are the heart and soul of our business, and we make absolutely sure that they’re properly looked after and are always energised and equipped to provide you with exceptional care each and every day. Unlike most care agencies, we employ and pay our carers directly. Every carer receives our award-winning training, as well as being given further training and development opportunities. Partnering with a private care provider also means that you won’t receive any hidden costs or surprise fees – our upfront fees are very transparent and straightforward, and we won’t ask you to handle mountains of unwanted paperwork and administration.

Retain your independence with domiciliary care

Domiciliary care gives you freedom and autonomy over the frequency and intensity of the support you receive. Whether you need support with personal care, folding your laundry or simply a friendly face to pop in and enjoy a cup of tea and a chat with, we’ll give you the care you need to feel safe and independent in the home you know and love. With bespoke domiciliary care from Melanie and her team, the control of your care is exactly where it is supposed to be – in your hands.

Specialist dementia support for you and your loved ones

With 30 years’ experience of supporting those living with dementia, we know exactly what it takes to provide exceptional dementia care that supports both the individual and their loved ones throughout each stage of the condition. With experience in supporting a range of conditions from frontotemporal to vascular dementia, we’ll provide a bespoke package of care that caters to your needs and preferences so that you can live well with dementia.

We understand that the time following a dementia diagnosis can be unnerving for you and your surrounding family. That’s why we are here to help you to gain a better understanding of the complexities behind the condition and support you with the many varying behaviours and symptoms that can arise. With patience and understanding, we’ll be here as a source of comfort, information and support for you and your family through every step of your journey with dementia.

Elderly care to support your independence

Your elderly years can be some of the best years of your life; it can be a time to enjoy with your partner, children and grandchildren or the time to see the sights that you never got to see in your younger years. But for others it may be a time where you find more difficulty in the tasks that once felt so simple to complete, which can be very difficult to accept and cope with. That’s why Melanie and her team are here to give you the person-centred care you need to help you feel young again.

Whether you need visits that are little and often to help you with your household chores, or more intensive support to assist you with getting up and out into your local community; elderly care from our Cambridge team will enable and assist you to live the life you want to lead – with no compromise to your usual routines.

Respite care for as and when you need it

Taking care of a loved one is one of the most rewarding jobs there is, but it’s important that you take time for yourself to have some rest and recuperation – especially if you’re caring for your loved one alongside your children or with work duties.

With respite care from Melanie and her team, we’ll provide a personalised package of care that allows you to get some time to yourself to recharge your batteries, whilst knowing that the person you love is still receiving high-quality care. With a seamless transition between carers, our dedicated Cambridge team will work with you and your loved ones to ensure that they follow your routines so that there is minimal disruption to the care provided.

Respite care is also available if you need some support for a break away, you are recovering from a spell in hospital or there is a family celebration that you’d like to attend but you don’t feel safe going alone. Whatever it is you need, we’ll be there to ensure that you have the support you need, for as long as you need it.

Fully-trained live-in carers to support you in Cambridge

Prior to joining our team, each of our private carers complete a detailed training programme covering modules such as moving and handling, safeguarding, medication administration, health and safety and many more, ensuring that they have the right skills and expertise to provide high-quality care for you and your family.

As a home care provider that is fully regulated by the Care Quality Commission (CQC), we are committed to having the wellbeing of our customers at the fore. And what’s more, we are proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care as a result of our focus on providing outstanding care.

Find out more about Live-in care in Cambridge

If you’d like to speak with Melanie to find out more about our care and how we can support you, please call us. We’re here to take your call seven days a week.

Or if you’d rather meet face-to-face, you are welcome to visit us in our branch on Wulfstan Way, or we can come and meet you at a place that suits you best – whether that’s at a riverside café or your kitchen table.

Call us on 01223664968 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Cambridge to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 11 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 2 reviews

Our credentials

Our Cambridge branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Cambridge, 124 Wulfstan Way, Cambridge, CB1 8QJ Show on Map

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