Cambridge

Live-in care and visiting home care in Cambridge

With the famous university and beautiful historical buildings close by, our carers support people living in Cambridge, Huntingdon, St Neots, St Ives Needingworth, Newmarket, Rushden, Hemingford Grey, Great Shelford, Saffron Walden, Royston, Biggleswade, Sandy, Raunds, Thrapston, Ashton, Sawtry and the surrounding areas.

Headed up by Melanie, who has lived in Cambridgeshire all her life, our visiting and live-in carers are at the heart of helping people across the local area enjoy comfortable and independent lives.

Meet Melanie, our Branch Manager

Always striving for the highest standard of care, Melanie believes in providing a personalised service.

“One of the most important aspects of my role is ensuring quality standards are met within all aspects of the business," Melanie says. “I am committed to ensuring the carers receive the support and guidance they need to develop their skills, progress in their careers and to make sure that the highest standards of care are delivered on every care call by maintaining the core values of care; choice, privacy, dignity, rights, independence and fulfilment.”

Meet our team

Jill Hopcraft

Meet Jill, Regional Care Director for the East

Kirsty Prendiville

Meet Kirsty, Area Manager

Melanie Woods

Meet Melanie, the Branch Manager in Cambridge

Regular home visits from our Cambridge carers

With home visits starting from just half an hour a week ranging through to several hours a day, our Cambridge carers are on hand to help you or a loved one with anything you might need a little extra help with but still helping you live the lifestyle you’re used to.

You’re sure to have your own routines and ways you want things to be done, which is why our care team always puts you first. You might consider home care to help with daily activities like:

• Using the bathroom, shower, or commode
• Personal care, including dressing and changing continence pads
• Ensuring you or a loved one has their medication at the right times
• Mobility support and getting out to community events or fetching the shopping
• Preparing meals and helping with swallowing
• Tending to advanced needs such as stomas or catheters

There are sure to be specific requirements you or someone close to you have, however Melanie and her team will help you understand the options available to you and find the right care to support your family.

We’ll guide you through each stage of arranging home care, from the first phone call through to finding the carer you’re all happy and comfortable with.

If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.

Helping Hands were professional, friendly and caring. They gave me peace of mind that my loved one would be looked after.

Karen, a visiting care customer

Continuous care for families in Cambridge

If you’re starting to find you need a higher level of care or you’re concerned that a loved one is finding day-to-day tasks difficult, it might be time to consider live-in care.

With a fully-trained live-in carer on hand to provide support at any time, you can be assured that you or someone close to you is completely safe, no matter what time of day it is. Live-in care also ensures that a relative with a complex condition can still retain a high level of independence.

Not only do live-in carers provide practical support in areas such as showering and mobility, but they are also on hand to help you do the things that matter most to you, like hobbies and visiting friends or family.

And because all our live-in carers go through a detailed and endorsed training programme at our Centre of Excellence, you can be sure that the support they provide is to the best possible standard.

Elderly care in Cambridge

Many of us want to spend as much of our later years at home. This is especially true for elderly loved ones who have known a particular place all their lives or have special memories associated with the house.

Our dedicated carers can help your elderly loved one continue living the lifestyle they’ve become accustomed to, but which might be starting to become difficult. For example, your relative or friend might need assistance with their mobility, support with getting dressed in the morning, or reminding to take their medication.

All of these can be made possible thanks to the one-to-one care provided by our carers, who will do everything they can to make sure your loved one feels happy and supported with their home comforts around them.

Short-term care if you need a rest

Taking care of a friend or family member isn’t always easy. Over time, feelings of exhaustion can start to creep in, especially if you’re caring for them alongside other family members or with work duties.

It’s estimated that there around five and half million people in England alone caring for a friend or family member, with many experiencing difficulties with both physical mental health.

Short-term respite care can allow you to get some much-needed time to yourself so you can rest and recharge, while knowing that the person you’re looking after is fully supported even though you’re not around.

Our carers are trained to follow the same plan and routine your loved one is used to and respite care can often be arranged for when you have to attend to a family emergency.

Specialist one-to-one dementia support

Here at Helping Hands, our carers are all trained on how to support someone living with dementia. With nearly three decades of experience and working closely with a team of specialists, we’re here to help your loved one feel comfortable and safe at home.

Being around their familiar comforts takes away the emotional challenges your loved one would face moving into residential care. Many of our Cambridge dementia carers also take further training to make sure that you and your family have all the support you need at home.

Caring for your home and family

Your home should be where you feel most comfortable. However, if you’re finding it hard to keep on top of tasks such as polishing or the laundry while managing other commitments, then it might be time for additional support.

You might also need extra help around the home if you’re balancing everyday duties with looking after an ill friend or a relative with a long-standing condition. Our household assistants work all over Cambridge and can help you get back on track with the chores which might have built up over time.

We can also help with the washing up or vacuuming, keeping your house in excellent condition and working to your timetable.

Fully-trained, friendly carers for the Cambridge area

Before they join our team, each of our visiting carers goes through a full training programme so you can be sure they have all the right skills to provide quality care for your family.

Many carers also take additional training and refresher courses as they progress, keeping their skills fresh and ensuring they are always working to the latest regulations and best practices.

As a home care provider regulated by the Care Quality Commission, we always put our customers’ wellbeing first and our training programme is endorsed by Skills for Care as a result of our focus on providing outstanding training standards at our Centre of Excellence.

I would recommend Helping Hands to anyone who would like to make a difference in people’s lives and get thorough training and support.

Lynne, a live-in carer

Find out more about live-in care or visiting care in Cambridge

Whether you’re looking for yourself or someone else in your life, understanding what home care can help you with can often be a lot to process. However, Melanie and our advisors are here to guide you.

To discuss your options, call one of our team and we’ll explain the details with you.

Areas across Cambridge that we cover:

Visit our branch, open Mon-Fri

You can visit our Cambridge team on Wulfstan Way, Cambridge on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Melanie and her team, please get in touch with us on 01223664968. We’re here to take your call seven days a week: