Cambridge

Live-in care and visiting home care in Cambridge

Cambridge is famed for its catalogue of famous university alumni, including Stephen Hawking, David Attenborough, Alan Turing and Prince Charles. There is a wealth of knowledge and history that surrounds the university and its attendees, but the city of Cambridge is now also home to one of the leading home care providers in the UK – Helping Hands.

With the support of Melanie, the Cambridge Branch Manager, our visiting and live-in carers are here to support people to live comfortable and independent lives across Cambridge, Huntingdon, St Neots, Rushden, Great Shelford, Saffron Walden, Biggleswade, Sandy, Ashton and the surrounding areas.

Meet Melanie, our Branch Manager

“One of the most important aspects of my role is ensuring quality standards are met within all aspects of the business. I am committed to ensuring the carers receive the support and guidance they need to develop their skills and progress in their careers, as well as ensuring that the highest standards of care are delivered on every care call by maintaining the core values of care: choice, privacy, dignity, rights, independence and fulfilment.”

Meet our team

Jill Hopcraft

Regional Care Director, East

Kirsty Prendiville

Area Care Manager, East

Melanie Woods

Meet Melanie, the Branch Manager in Cambridge

Visiting home care from our Cambridge team

Since our inception in 1989, we’ve paved the way for person-centred care and supported thousands of individuals across England and Wales to live independently in their homes. With visiting care from Melanie and her team, we ensure that you have the support you need to live your life entirely on your terms, with no compromise to your safety or independence.

With experience in dealing with conditions ranging from Parkinson’s and motor neurone disease to arthritis and mental health, our Cambridge team will support you with anything you need, whether that’s personal care, household cleaning, meal preparation or taking you out into your local community.

With visits starting from as little as 30 minutes to more regular, overnight support, we’ll work with you to build a personalised support plan that takes your needs and preferences into account. So whether you need practical support with your personal care or simply a companion to walk along the River Cam and watch the punting with, we’ll be there for you.

Helping Hands were professional, friendly and caring. They gave me peace of mind that my loved one would be looked after.

Karen, a visiting care customer

Constant support with live-in care

We understand how important it is for you to feel safe in your own home, but when you’re experiencing difficulty with your mobility or have recently had a fall that has disrupted your normal routine, live-in care could be the ideal solution to bring comfort to you and your family. With a personalised live-in care package that is tailored entirely around you and your requirements, we’ll ensure that you have the support you need to feel empowered and independent without having to leave the home that you know and love.

Whether you are living alone and you’d like more support around the house, or you’re caring for your partner and you would like some support to alleviate some pressure on you both, a live-in carer could be exactly what you need.

What’s more, with the support of our expert Clinical Nurse Team, our live-in carers are fully equipped to help with more complex support such as PEG feeding, tracheostomy care, stoma management and stroke aftercare. The great thing about live-in care is that, regardless of your condition, you will always have round-the-clock support that caters to your every need, without the upheaval of moving into residential care.

Retain your independence with domiciliary care

Domiciliary care gives you freedom and autonomy over the frequency and intensity of the support you receive. Whether you need support with personal care, folding your laundry or simply a friendly face to pop in and enjoy a cup of tea and a chat with, we’ll give you the care you need to feel safe and independent in the home you know and love. With bespoke domiciliary care from Melanie and her team, the control of your care is exactly where it is supposed to be – in your hands.

Specialist dementia support for you and your loved ones

With 30 years’ experience of supporting those living with dementia, we know exactly what it takes to provide outstanding care that supports both the individual and their loved ones throughout each stage of the condition. With experience in supporting a range of conditions from frontotemporal to vascular dementia, we’ll provide a bespoke package of care that caters to your needs and preferences so that you can live well with dementia.

We understand that the time following a dementia diagnosis can be unnerving for you and your surrounding family. That’s why we are here to help you to gain a better understanding of the complexities behind the condition and support you with the many varying behaviours and symptoms that can arise. With patience and understanding, we’ll be here as a source of comfort, information and support for you and your family through every step of your journey with dementia.

Elderly care to support your independence

Your elderly years can be some of the best years of your life; it can be a time to enjoy with your partner, children and grandchildren or the time to see the sights that you never got to see in your younger years. But for others it may be a time where you find more difficulty in the tasks that once felt so simple to complete, which can be very difficult to accept and cope with. That’s why Melanie and her team are here to give you the person-centred care you need to help you feel young again.

Whether you need visits that are little and often to help you with your household chores, or more intensive support to assist you with getting up and out into your local community; elderly care from our Cambridge team will enable and assist you to live the life you want to lead – with no compromise to your usual routines.

Respite care for as and when you need it

Taking care of a loved one is one of the most rewarding jobs there is, but it’s important that you take time for yourself to have some rest and recuperation – especially if you’re caring for your loved one alongside your children or with work duties.

With respite care from Melanie and her team, we’ll provide a personalised package of care that allows you to get some time to yourself to recharge your batteries, whilst knowing that the person you love is still receiving high-quality care. With a seamless transition between carers, our dedicated Cambridge team will work with you and your loved ones to ensure that they follow your routines so that there is minimal disruption to the care provided.

Respite care is also available if you need some support for a break away, you are recovering from a spell in hospital or there is a family celebration that you’d like to attend but you don’t feel safe going alone. Whatever it is you need, we’ll be there to ensure that you have the support you need, for as long as you need it.

Fully-trained carers to support you in Cambridge

Prior to joining our team, each of our carers complete a detailed training programme covering modules such as moving and handling, safeguarding, medication administration, health and safety and many more, ensuring that they have the right skills and expertise to provide high-quality care for you and your family.

As a home care provider that is fully regulated by the Care Quality Commission (CQC), we are committed to having the wellbeing of our customers at the fore. And what’s more, we are proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care as a result of our focus on providing outstanding care.

I would recommend Helping Hands to anyone who would like to make a difference in people’s lives and get thorough training and support.

Lynne, a live-in carer

Find out more about care in Cambridge

If you’d like to speak with Melanie to find out more about our care and how we can support you, please call us on 01223 664 968. We’re here to take your call seven days a week.

Or if you’d rather meet face-to-face, you are welcome to visit us in our branch on Wulfstan Way, or we can come and meet you at a place that suits you best – whether that’s at a riverside café or your kitchen table.

Areas across Cambridge that we cover: