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Locally managed service


We don't know what we do without the carers. They are our stars, they are our saviours.


With over 30 years’ experience in providing people across England and Wales with exceptional, compassionate home care, Helping Hands are perfectly placed to support you or your loved one to remain in the home that you love. Our Ely care team are completely committed to ensuring you receive a care plan that is completely tailored to your individual needs and preferences, allowing you to enjoy the best possible quality of life.

As well as supporting you in Ely, your local care team can also care for you in surrounding areas such as Witcham, Stuntney, Chettisham, Little Downham, Barway, Wilburton, Coveney, Littleport and others.

This branch covers where you need care:

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To learn more about how we can help call

01223664968 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Ely

Situated in north Cambridgeshire, Ely is probably best known for its imposing 12th century cathedral which dominates the city’s skyline. The cathedral’s unique Octagon Tower is considered one of the wonders of the medieval world.

At Helping Hands, we haven’t been around for quite as long – but we do have over 30 years’ experience in providing expert, compassionate home care to customers across England and Wales. Our brilliant team of carers in Ely are on hand to support you in any way you may need, whatever your condition or circumstances.

Meet the team

Bethany Tufts

Meet Bethany Tufts, our Branch Care Manager, Ely

Hi! I'm Beth, the Branch Care Manager for Cambridge. My role is to oversee the branch and support my amazing team to deliver the best service possible. We provide person-centered support that is tailored to each customer, based on their individual needs, wishes and preferences. Our overall goal is to ensure everyone is able to live safely and independently in their own homes. Helping Hands Cambridge are an enthusiastic bunch, with hearts of gold and commitment and determination to succeed in everything we do. Since joining the team in January, I have seen some amazing things and I'm so excited to see what we can achieve together. I have always been interested in helping people and initially wanted to get into care for experience before moving elsewhere in healthcare, but I can confidently say that care is where I am supposed to be and I could not picture myself doing anything else. Outside of work, I am usually spending my time with my family, eating out or travelling. My goal is to travel to 100 counties - I'm a little over 1/4 of the way!
Mark Tuddenham

Mark Tuddenham

Area Care Manager, East

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Monica Ahir

Monica Ahir

Regional Care Director, Central

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CarePalliative Care

Other services we provide at this branch

Ely live-in care

With live-in care from Helping Hands, one of our brilliant carers will come to live with you in your home and provide you with round-the-clock care – ensuring you’re never left feeling unsupported or vulnerable. Our carers are trained to support you in a wide range of ways, and can help you inside and outside the home with a number of tasks, from continence care and bathing to accompanying you to appointments and doing the laundry. Having a live-in carer means you’ll never need to worry about the housework not being done properly, or being left alone in a frail condition.

Emergency care

When you find yourself unexpectedly without a carer, you may wish to consider emergency care from Helping Hands. It might be that you’ve been discharged from hospital earlier than originally expected, or your normal carer is suddenly unavailable. Whatever the reason, we’re able to provide you with one of our exceptional carers at short notice, ensuring you won’t have to stress about whether your normal routines and chores will be completed.

Private care in Ely

When you choose private care from a provider such as Helping Hands, you’ll be in control of the care plan you receive. From the bigger details, such as weekly hours and the level of care you want, down to smaller details like bedtimes and meal preferences, you’ll be able to design a package of care that perfectly suits your needs and wishes. You’ll also receive only the very highest standards of care, as all of our carers are highly trained and all of our care provision is independently regulated.

Overnight care

Overnight care gives you the confidence and reassurance that comes from having an expert carer on hand throughout the night to provide any assistance that might be required. Knowing that there’s someone in your home to assist you that you and your loved ones can have complete peace of mind about your wellbeing in the event that you have a medical emergency or an unexpected fall, or even if you just want to use the bathroom but are feeling a bit frail.

Fully trained carers in Ely

When you partner with Helping Hands Ely as your home care provider, you can be fully confident that you’ll have an exceptional carer looking after you. All of our carers are specially recruited for the compassion, empathy and dedication with which they approach their role, and undergo thorough background checks before joining us to ensure they meet all of our character requirements. Every carer then receives our comprehensive, award-winning training when they start with us, equipping them to meet every care need that our customers might have. And, for your added reassurance, all of our care services are fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you know we’re absolutely committed to providing brilliant care each and every day.

Find out more about home care in Ely

For more information about how we can help you in Ely or the surrounding area, call our friendly customer support team today or contact us via our website to arrange a callback.

Call us on 01223664968 Talk to us on live chat Request a call back

Our credentials

Our Ely branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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