Reviews for our Cambridge Branch
Melanie Woods and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Very helpful and friendly service.
The carers are all excellent – cheerful (in spite sometimes of my husband’s grumpiness !) and caring. Their company is always a tonic for me and I admire their dedication.
Alison was interested in what my Father and I had to say, she chatted to my mum and calmed her. She appeared to be knowledgable and gave clear answers regarding the care and costs. She was very patient with my father’s hearing difficulties and I felt she understood my Mum’s needs and how best to address them.
Very friendly, prompt, informative, helpful.
Informative. All aspects covered. Polite. Lovely tone , very calming ,put me at ease with my Mother’s situation. Xx.
Angus was extremely helpful, answered all my questions, very polite and understanding
Well after numerous phone calls to Social Services trying to obtain extra help for my Mum and Dad and not getting very far (Dad just had operation and is the Main Carer as my Mum has Mental Health problems) feel that helping hands may be able to help them for a short while, while he recovers.
Jenny was very helpful understanding and knowledgeable. Made things much easier and clearer.
Although you couldn’t help me with my care needs today, you gave me helpful information.
Cheerful, helpful, clearly explained and gave me confidence to ask even the most stupid of questions. being new to needing this kind of service it was very helpful
Very polite and helpful, fast efficient service.
I was happy with the responses to questions I asked and friendliness of Alex and his prompt email sending information.
Was there to help in what’s needed
I found the advisor very helpful
The carers are excellent, very efficient and friendly and carry out their duties with cheerfulness and kindness. They are a pleasure to have around.
Informative and helpful
Dhani is very kind and eager to help and my husband likes and trusts her.
The lady was very helpful and kind
I had to ring a few times as I’d missed call backs, & one response was l hadn’t answered the phone.
Good communication, empathetic, business like, pleasant nature and good at listening.
Everything was explained and all our questions answered.
We needed care for my elderly dad in a hurry. Alison arrived at his home within 24 hours and was charming to my dad and asked all the questions that I would hope she might ask in order to provide the best care for my dad. We really could not fault her or the agency in any way since we made contact only several days ago. We are truly grateful for such an exceptional service so far.
As I’ve said, due to confusion over paperwork etc am unable to score 5, but impressed with thoroughness of assessor herself.
Clear communication, sounds genuinely caring and interested.
Reliable, very helpful staff who go above and beyond for people
Helpful and friendly
The lady I spoke to was friendly and helpful.
Jenny was professional, friendly, treated my parents with great respect and dignity, and could not have been more helpful and informative, not only about the care service offered by Helping Hands, but also in respect of the financial support we may be entitled to, which she could also help with. I was very reassured that she would be our care manager, providing our carers and reviewing our needs regularly. I trust her to ensure that my parents are looked after and that their changing needs will be accommodated. Could not recommend her highly enough. Thank you.
Only marked one down from very satisfied because it was not possible for me to speak to the required department.
Very helpful and compassionate staff.