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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Here at Helping Hands Cheltenham, we offer person-centred care to you where you feel most comfortable and at ease: your own home. Delivered by our fully-trained carers and monitored by the Care Quality Commission (CQC), we are committed to the highest industry standards of care so that you and your loved ones can rest assured you are being well looked after.

Our team cover care across Bishops Cleeve, Charlton Kings, Cheltenham, Gotherington, Prestbury, Southam, Swindon Village, Tewkesbury and the surrounding areas.


This branch covers where you need care:

Call us:*

To learn more about how we can help call

01242855105 *If you are an existing customer, please use the branch phone number

Branch address

Clockwise, Festival House, Jessop Avenue, Cheltenham Gloucestershire, GL50 3SH (see on maps)

Live-in and visiting care to support you in Cheltenham

When writing about his visits to Cheltenham, Charles Dickens said: “Rarely have I seen such a place that so attracted my fancy.” A spa town that is famous for its Regency town houses, stunning gardens and residency of the Government Communications Headquarters (GCHQ), Cheltenham is also home to one of the UK’s leading home care providers – Helping Hands.

Our specialist team in Cheltenham offer a variety of different care options that can start from as little as 30 minutes per week with visiting care to support with household tasks and everyday activities, all the way up to full-time live-in care. Having a private carer live with you may be preferable if you need round-the-clock support or clinical care needs, but don’t want to move into a care home and leave loved ones and pets behind.

Meet the team

India Hickey

Meet India Hickey, our Branch Care Manager, Cheltenham

My responsibilities at Helping Hands is to manage a team, both office and care staff, to deliver a high standard of care to those individuals we support in their own homes. I’m responsible for recruiting the carers we introduce to our customers as well as working closely with other health care professionals to ensure we gain holistic knowledge of those we support and can assist them regardless of their age/needs/conditions. It's really important for me to have great communication with our customers and their families so they feel reassured and know who they can contact. Arranging to visit face to face and being in contact at regular intervals makes it possible for us to tailor the support we provide to meet their needs, which is extremely vital. We are fortunate enough to have autonomy of who we employ as carers and as a result, we’ve built a brilliant and compassionate care team to be the face of our branch and they are the type of people who, if my relatives needed assistance, I’d be reassured if they were involved in their care. I live with my boyfriend and our two dogs. I spend most of my spare time walking our dogs, enjoying the amazing countryside where we live in the Cotswolds. I enjoy being outside and active and I play netball for a team in Cheltenham. My friends and family are important to me and I try to spend as much time with them as possible.
Louise Bradley

Louise Bradley

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Palliative Care

Other services we provide at this branch

Visiting care to suit you in Cheltenham

Whether you need support with personal care, housekeeping, mobility or companionship, our compassionate team of carers are here to help you to live a life that you want in the comfort of your own home. Our aim with all our home care services is to give you all the support you need to remain independent at home, which is why the team will work with you to provide a bespoke care package that is built by and around you.

With experience in supporting people living with dementia, mental health conditions, acquired neurological injuries and many more, our team are here to help you so that you can continue to live life on your terms – just with a little help along the way. Whether you would like to see a play at the Everyman Theatre but you need some assistance with your mobility, or you are living with a complex condition and you require more intensive support, our Cheltenham team are here to ensure that you can continue to make the most out of your life.

Find out more about visiting home care here.

Live-in care in Cheltenham

When the need for more intensive support arises, we understand that residential care isn’t always everybody’s preference. What’s more, we understand how important it is for you to be able to feel secure and independent in your own home. With live-in care from our Cheltenham team, not only will you have the support you need to stay within the comfort of your own home, but you will be encouraged to live the life that you want to lead.

And we’re not just here to support you with the practical things; your mental wellbeing is important to us too. So whether you enjoy popping in to the luxury shops along the promenade or listening to the thunderous sounds of the horses at the Gold Cup, your live-in carer will support you through whatever it is you need, and they will be your friend along the way too.

If you are living with a complex condition and you require more intensive support, we also have an expert team of clinical nurses to support our live-in carers. So, if you require feeding with a PEG tube or you need regular assistance with your stoma or catheter, the team will provide a personalised care package for you that enables you to live comfortably at home.

Discover more on what is live-in care here.

Care Agency in Cheltenham

Our high-quality visiting and live-in care services are delivered in our customers’ homes by dedicated and compassionate carers and supported by a team of local managers across the whole of England and Wales. We always consider your care to be our highest priority and we’re proud to say we’re not a care agency and never have been – we’re a private home care company who value our amazing carers for the incredible support they deliver. This also keeps them highly motivated to make sure every single aspect of your daily routine is supported. An introductory agency makes you pay a fee to be introduced to a carer who you employ, pay and manage yourself, but with Helping Hands we will handle all of that for you, leaving you and your carer to focus on you.

Domiciliary care in Cheltenham

Helping Hands was founded by Mary Lee in 1989 as a way to give families the support they needed to remain comfortable at home. Thirty years on, we are still providing that exact same person-centred service with the same family values at heart.

Big enough to give you all the support you need yet still small enough to care, Helping Hands is committed to enabling you to remain safe, happy and independent at home. What’s more, with domiciliary care there are no restrictions on mealtimes or menus, no set daily routines and no strict visiting guidelines; the care that you receive is in the hands of the person who matters most – you.

Specialist dementia care to support you and your loved ones

Dementia is an umbrella term that covers over 100 different conditions. They can all affect an individual in different ways, but they can all be equally distressing for the person that is living with the condition and their surrounding family.

As one of the UK’s leading dementia specialists, we’re not just here to give you the practical support that is required with dementia, but we’ll provide guidance for you and your loved ones so that you can learn to understand the condition and its symptoms, allowing you to continue to communicate with each other and enjoy your time together.

Elderly care to support your independence

With 30 years’ experience under our belt, we’ve cared for thousands of elderly individuals and supported them to remain in the place that they feel most comfortable – their home. Whether you would like us to pop in and see you little and often, or you are living with a progressive condition that requires round-the-clock support, the team will provide you with a bespoke care package that is built by and around you.

Whether you need support with going about your household chores, assistance with your personal care or simply a companion to pop to the garden centre with for a coffee and a cake, we’re here to support you in whichever way you need.

Respite care for short-term support

The need for respite care can arise for any number of reasons. You could be due to be discharged from hospital but don’t feel safe being at home on your own, or perhaps you’d like to go and visit The Cotswolds for the weekend but you feel that you need some support in getting out and about. Regardless of what it is you need, the team can provide a personalised care package that gives you the level of support you need, for as long as you need it.

Whether you are planning a holiday far in advance or an emergency has come up and you need care to start immediately, our Cheltenham respite care team are here whenever you need them, and can often put a package of care in place within 24 hours of your initial enquiry.

Fully trained carers to support you in Cheltenham

As a family-run business, we know how important it is for you to remain independent at home. What’s more, we understand the importance of finding a carer that you feel safe and comfortable with, which is why we only employ the best carers to become part of our team.

Each of our carers go through a stringent recruitment process complete with full background checks, such as Disclosure Barring Service (DBS) screenings, and a detailed training programme. But most importantly, our carers are selected not only for their skills and experience, but they all possess the very quality that sits at the heart of our service: kindness.

Thanks to our wonderful carers and dedicated office staff, we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully regulated by the Care Quality Commission (CQC).

Find out more about care in Cheltenham

If you’d like to find out more about how our Cheltenham team can support you with their visiting or live-in care services, you can set up a meeting with the team. We’re here to take your call seven days a week.

Or if you prefer, we can come to you at a place most convenient for you – whether that’s your local coffee shop or in your home.

Call us on 01242855105 Talk to us on live chat Request a call back

Our credentials

Our Cheltenham branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Clockwise, Festival House, Jessop Avenue, Cheltenham Gloucestershire, GL50 3SH Show on Map

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