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Our offices are currently closed, please request a callback and we will get back to you. Opening hours: Mon – Fri: 8am – 7pm, Sat – Sun: 9am – 5:30pm.

CQC & CIW Regulated
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4.5 Star Rating
Rated Excellent on
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Industry leading carer training

Home care in Chester

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0124 442 1565

Lines open at 8:00 AM today

New customer
Request a callback

Lines open at 8:30 AM today

Existing customer
0124 442 1565

Live-in and visiting care tailored to you in Chester

Once voted as one of Europe’s prettiest cities in a poll by Americans, Chester is full of exciting history and culture. In a town that once housed a Roman fort and was one of the three major Roman army bases in the UK, Chester now plays host to the UK’s most widely trusted home care provider – Helping Hands.

Starting with weekly visits, all the way up to 24-hour care, we offer a fully-managed, fully-regulated service for both visiting and live-in care across all of England & Wales. Your Helping Hands carer is there to accompany you with specialist assistance, along with a reliable, compassionate prowess, to provide peace of mind for you and your family as you manoeuver through daily activities and frequent your local community. Each carer is matched to your personality and interests to help you feel comfortable and in control of your support.

Quality care at home

From short term support to longer term visits and live-in care, our Chester team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Chester care team
Sue Edge
Sue Edge

Area Care Manager

I support the Wirral, Chester, Liverpool, Warrington, Nantwich, Macclesfield and Wilmslow branches. I have an extensive background in care and started my career as a...

Our Reviews
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Fully regulated by the CQC

Our Chester branch is fully regulated and accredited by the CQC

Find out more
Home care in Chester

Here at Helping Hands, we understand the importance of remaining safe and independent in your own home, and our aim is to enable you to do just that. With empathy and compassion at the heart of everything we do, we’re here to ensure that you have the support you need to live your life to its fullest.

Whether you need support with your mobility, assistance in keeping on top of the housework or just a friendly face to enjoy your morning walk with, Kevin and his team are here to provide person-centred care that keeps you safe and independent at home. Whether you need 30-minute drop-ins to help you prepare your meals or more intensive support for a progressive condition or acquired neurological injury, our Chester team will work with you to provide a personalised care package that is built entirely around you.

24/7 expert live in care

Live-in care does exactly what it says on the tin; it provides constant, un intrusive support in the comfort of your own home. Whether you live on your own, as a couple or with your beloved pet, your live-in carer will be there to support you whenever you need them, so that you can receive the support that you need to remain safe at home.

But perhaps most importantly, our live-in care packages are built entirely around you. With no restrictions on visitors, mealtimes or menus, the control of your care lies entirely in the hands of the person who matters most to us – you.

To find out what is live in care, click here.

Why Helping Hands is better than a care agency in Chester

We’re better than a care agency in Chester and here’s why; a care agency will charge you fees to ‘refer’ you to a carer or ‘match’ you with someone suitable and then have nothing more to do with the process, leaving you to employ and manage your carer yourself. Hardly something you want to be doing when you have a condition that necessitates care in the first place.

With Helping Hands though we consider finding the perfect carer for you to be all part of the service, and because our visiting and live-in care services are fully managed by our team of branches across England and Wales and our dedicated managers in the field, the only thing you and your carer will need to think about is how best you like to be taken care of.

Here at Helping Hands, we are recognised as one of the industry’s leading dementia home care specialists and are fully regulated by the Care Quality Commission (CQC). We are proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care, as well as a founding member of the United Kingdom Home Care Association (UKHCA).

Specialist dementia care from our team

With over 100 different types of dementia and varying symptoms with each condition, we understand the uncertainties and anxieties that can follow a dementia diagnosis. And with over 30 years under our belt, we’re here to provide dedicated dementia support for you and your loved ones throughout your dementia journey.

From helping you to understand the symptoms to giving you guidance on how to communicate with your loved ones, our expert carers are here for you every step of the way. Each of our carers complete specialist dementia training that covers the many variants of the condition, including frontotemporal dementia, Alzheimer’s and Pick’s disease, so they have the knowledge and experience that is needed to provide the best level of care.

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Branch information
Address

Helping Hands Chester, 17-19 Boughton, Chester, CH3 5AE

Show in maps Chester Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed