Reviews for our Chipping Sodbury Branch
Coretta Kilfoil and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
As a younger adult needing care, I have found Helping Hands to be very accommodating to my needs, enabling me to be able to parent and access the community. In particular my regular carer Julie has taken the time to get to know my home and routines and been excellent emotional support on my most difficult days. Ann in the office has been very clear and helpful right from my assessment, through to me needing any flexibility in helping me access appointments as part of my rehabilitation.
Thank you Helping Hands, you really have been there for me in my time of need!
Excellent customer service I have an appointment this week on the day I requested.
Very helpful and explained what help I could get. Anne also sorted it quickly and kept me informed.
Christine has an excellent telephone manner, good rapport and does her best to find suitable solutions– very impressed.
Explained everything to us very clearly and answered our questions
Really good professional and caring approach from all staff since the day of first contact. Thank you
Stuart is brilliant and always communicates well informing me of issues concerning my dad.
My enquiry was dealt with in a most efficient manner.
My mum’s carer is Theresa Biddle – she is most helpful, caring & friendly with mum – & mum looks forward to her visits. I live in Yorkshire (mum lives in Chipping Sodbury Gloucestershire) & Theresa is very good in keeping me informed with texts & photos – I speak with mum everyday & so this additional communication is great. Thank you.
Excellent service, we were not able to get a date goes but that was our fault!
Melissa was well briefed from the webchat I’d had with Tabitha and wasn’t phased that I didn’t know all the details.
The lady I spoke to could NOT have been more empathic, helpful and sympathetic – I felt immediately relieved and less worried that a solution is probably in sight now for my father-in-law’s care. I got the information pack within Minutes, and it was a very personal and friendly service. I couldn’t have hoped for more.
So far our experience has been very positive from meeting the co-ordinator Ann to the using the service for the first time last week. So far so good
Courteous, knowledgeable., and empathetic
Although your service is very good the cost for a lot of elderly people is prohibitive.
Answerer my query. Waiting for call back now.
All my questions were answered- I now know the service,the price and the time frame.
The person I spoke to Sammy was really helpful and understood our dilema so we have booked a appt
I wanted to know when the hours I wanted help for would be available, rather than how I could have help at a different time. Also, I was not reassured about the training of staff which appeared to be non accredited in house. It might be really good – but I could not be sure
Plenty of information and very helpful
Abbie seemed very good, will have to wait & see what match we get with an appropriate carer
Easy to contact over the weekend, care restarted same day excellent
Found all answers and explanations were given
Helpful lady took my call.
Clear understanding of what I am looking for. Helpful
Acheived what i wanted with one phone call
My brother and sister said that the lady who came made the whole process of arranging care much less anxious for my mum and was extremely helpful.
Really felt like my call was important and I was impressed at the questions I was asked about my dad – lady I spoke to was extremely efficient but very empathetic at the same time
The person I spoke to was very friendly and helpful.