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Home care in The East of England

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 5:30 PM

New customer
0172 770 1491

Lines are currently closed

Existing customer
0172 770 1157

Lines open until 5:30 PM

New customer
0172 770 1491

Lines are currently closed

Existing customer
0172 770 1157

Visiting care and home care in East England

Our flexible live-in care services are available across East England including Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Suffolk and the surrounding areas. We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home. All of our care services are fully CQC regulated.

If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.

Quality care at home

From short term support to longer term visits and live-in care, our The East of England team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the The East of England care team
Jacqueline Wilson
Jacqueline Wilson

Employee Role

I have worked in Care since 2008. I was initially attracted to this sector as I knew that every day I would do something which...

Our Reviews
CQC Logo
Fully regulated by the CQC

Our The East of England branch is fully regulated and accredited by the CQC

Find out more
Local updates
visiting care left
Proud to be featured in LSE’s 1000 Companies to Inspire Britain

Ripples of excitement are running through the Helping Hands teams as we’ve been recognised in...

Read more
visiting care
End-of-life care at home: Being there and being kind

This article has been written especially for Helping Hands and comes from Judith Sixsmith’s work...

Read more
visiting care
Home Care Day 2018 – Celebrating visiting care

Our visiting carers are at the heart of their local communities. From the hustle and...

Read more
FAQs

Whether you need full time live-in care, short-term respite, convalescence, planning for your long-term care, or you simply require just a single call per day, we will be able to work around your needs. Carers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit-in” sessions that may take most of the day or even help during the night.

Helping Hands has been providing exceptional home care since 1989 and is still proudly family-owned and run. We are regulated by the Care Quality Commission (CQC) and are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care. Helping Hands live-in care packages are tailored personally to your care needs. We work with doctors, nurses and many private hospitals to deliver home care and housekeeping that meets your exact requirements.

We carefully match you with a fully-trained carer who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our carers become a lifeline to our customers, enabling them to live the way they want every day.

If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led carers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our carers can be there to remind you to take it and help to administer it.

Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!

The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in carer, matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.

Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal care through to complex condition-led care. But the training does not stop there. Every Helping Hands carer takes part in ongoing training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering live-in care or visiting care in the East of England and would like to discuss your options, simply call one of our friendly advisors today and we can talk you through the options that could work for you. Our phone lines are open seven days a week.

Branch information
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed