As one of the oldest towns in England, Ipswich has an array of buildings that hail from many diverse historical eras such as The Ancient House. Amongst these buildings are stories of old and new, yet one of the most recent residents of the area is a branch of one of the UK’s leading home care providers – Helping Hands.
Offering individually tailored, high-quality home care across Ipswich, Stowmarket, Felixstowe, Hadleigh, Trimley, Martlesham, Barham, Barking, Otley, Burstall, Sutton and the surrounding areas, the team are committed to helping you to remain safe, comfortable independent at home.
"As Regional Care Director, I’m responsible for overseeing the quality of care delivered throughout our East region, across both our hourly branches and live-in care teams. My aim is to deliver the highest standards of care through tailored, person-centred care plans that offer outcome-focused delivery through dedicated, expertly skilled care teams.
"I learnt first-hand how important person-centred care is when my own father was diagnosed with lung cancer in 2014. Throughout his short fight with the disease, I was overawed and enormously grateful to the multidisciplinary teams who worked selflessly to make his last days as comfortable as they could be. This ignited in me just how important bespoke care is."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
We understand that everybody has their own unique care requirements – regardless of their condition. That’s why our visiting care packages are completely tailored around you and your needs and preferences. Whether you need 30-minute visits to help you with your personal care or more complex support that involves overnight stays, we will work with you to ensure that you have a visiting home care plan that is perfectly suited to you and your needs.
Our visiting carers are expertly trained to support you with medication, mobility issues, household chores and companionship. And with the support of our Clinical Nurse team, we are fully equipped to help you with more complex conditions such as neurological injuries and motor neurone disease. Depending on your own personal circumstance, we will work with you to build a personalised support plan that provides you with exactly what you need to be able to live your life entirely on your terms and in the comfort of your own home.
If you’re in need of more intensive support for a complex injury or condition that limits your autonomy, live-in care from our Ipswich team is the ideal solution for you to receive the person-centred care that you deserve without making any compromises to your independence. The great thing about live-in care is that it is an ongoing support method for those needing continual care, so you have the reassurance that someone is there for you when you need them, without making any sacrifices to your usual routine.
All of our live-in carers complete a comprehensive training course at our bespoke training facility in Warwickshire where they complete modules such as dementia care, moving and handling, medication administration and safeguarding. What’s more, our live-in carers are also supported by a team of clinical nurses who are able to support with more complex care needs, such as PEG feeds, stroke aftercare and catheter management.
With domiciliary care, you can have the care that you need just the way you want it and without any limitations. There are no visiting restrictions, no set mealtimes or menus and no daily schedules to abide by; and with the freedom to decide the frequency and intensity of your care, your everyday routine is decided upon by the person who matters most – you.
With visits available from 30 minutes all the way through to constant live-in care, domiciliary care allows you to keep your freedom and autonomy, regardless of your condition. So if you want to have a lie-in one morning or get up and go for an early walk, then you can do just that. After all, that is what person-centred care is all about.
As the leading dementia specialist in the home care field, we understand how dementia not only affects the person living with the condition, but their surrounding family too. With over 100 different variants of dementia, the symptoms can vary between each individual – that’s why we’ll work with you to provide a bespoke dementia care plan that is completely tailored to you and your lifestyle.
When a person is living with dementia, familiarity is key; that’s why providing dementia care at home is a great way of maintaining routine and keeping the individual comfortable and secure. Sometimes the behaviours of dementia can be confusing and upsetting for you and your surrounding family, but the Ipswich team are on hand to provide you with the guidance and support that you need to enable you to understand the symptoms of the condition and how to handle them, so you are able to live well with dementia.
As we reach our elderly years, we can often begin to find more difficulty in the tasks that once seemed quite simple to us. Whether you’re finding it harder to get washed and dressed in the morning or you are having trouble with keeping on top of the housework, our Ipswich team will provide you with the person-centred support you need to retain your independence in the comfort of your own home.
If you are in your more senior years, or you have a loved one that is and you are worried about their wellbeing, we will work closely with you to provide a personalised elderly care plan that gives you the peace of mind that they are comfortable at home with no compromise to their safety or independence.
We understand that care needs can be unpredictable. Whether you’ve acquired an unexpected illness or injury or your regular caregiver needs to tend to an emergency elsewhere, we understand how distressing it can be when a situation arises at such short notice that it seems too difficult to find a suitable alternative.
With respite care from the Ipswich team, we will put a swift package of care in place that provides you with the high-quality care that you expect and deserve. What’s more, we’ll also ensure a seamless transition between carers whilst carefully keeping to your usual routines and preferences, so you have the temporary care you need with no disruption to your day-to-day life.
Here at Helping Hands, we’ve been providing high-quality home care to thousands of families across England and Wales for over 30 years. Over this time, we’ve received many accolades that we’re extremely proud of – such as being the first and only home care provider to be endorsed as a Centre of Excellence by Skills for Care, as well as being a part of the Dementia Action Alliance (DAA).
But without the commitment and the compassion of our wonderful carers, we wouldn’t be where we are today. Following a stringent recruitment process, each of our carers complete a comprehensive training programme covering moving and handling, personal care and medication administration, as well as receiving full background checks such as Disclosure Barring Service (DBS) screenings. Most importantly, they are all enabled to provide outstanding care by the one quality that is pivotal to become a Helping Hands carer; kindness.
We are also fully regulated by the Care Quality Commission (CQC), and because we provide a fully managed service – meaning that we handle the care process from start to finish – we will always provide dedicated, person-centred support at each step of your care journey – even if there is a change in circumstance.
We are actively collecting and monitoring our reviews and feedback for Ipswich to ensure our customers receive the best possible live in and home care service.
4.9 out of 5 stars, from 29 reviews
Our Ipswich branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
1 Friars Courtyard Princes Street Ipswich IP1 1RJ Show on Map