Gloucester

I took a long time to admit that I needed help so when Helpinghands were recommended you sent Alicia to do the tasks that I find so so hard I look forward to seeing her next week

Because I am happy

Because Mary is pleasant and very willing to adapt to any task given.

very helpful and friendly

Prompt response to request for support. Understanding of requirements and thoughtfulness in providing carers known to and liked by parents.

Prompt call back and friendly staff that understood my concerns.

Chris who answered my call very helpful and able to arrange all I wanted.

Clear information and friendly delivery.

The client liked Sharon, who involved her in the whole process. All questions answered.

She checked appointment still ok, was on time and had a lovely attitude and an understanding of moms requierments. She also made everything very clear.

Messages do not always seem to get through from office to carers. there seems to be limited review of fridge contents. but mum enjoys having the team around along with the social interaction

I havn’t read this weeks recording yet, however I was very impressed by Zoe who visited on 15th Aug. it was very evident from her recording on the time sheet that she had read the Care Plan which I gather she has on her phone.. Overall the care is going well.

The only thing that i have to winge about is that there is no consistancey in my carers.I get a team of say 3 which get used to and then one leaves and then i have to get used to someone else and they leave and so on,and that sucks.By the way if your thinking i have anything to do with it then you are wrong,because the management vet them.

Very professional and helpful

When my late wife employed HH she had significant problems with your accounts dept

Staff are friendly and efficient and mostly form very good relationships with my mother.

Poppy was very informative. She had a calm approach and I did not feel the telephone conversation was rushed. She listened and allow time for questions which she was able to answer.

Amber and Phoebe were very helpful and meticulous. I would definitely use them again.

Friendly, answered my questions and met my need! Awesome

Very polite, respectful assessor who was able to reassure and give clear information and guidance

The Carer was exceptionally helpful, taking care with all the tasks she helped me with. Nothing was too much trouble – a very big thank you for making my life easier.

Professional. Would recomend. By Geoff Shoun

Manager always helpful and carers working well with my mum

The Carers that came we’re extremely attentive, kind and pleasant. Friends commented on how good they were being to my parents.

Quick and polite service. Very helpful and follow up calls when they said they would

Punctuality, efficiency, friendliness __

Phoebe was most helpful.

I received all of the info i required, didn’t feel pushed, plus sharon very was understanding.

Very efficient, professional and knowledgeable service. This was combined with an excellent response to getting care sorted in a very short time. / Also, the carers themselves are all excellent and truly delightful people – especially the live in carer.

all the staff that I have met have been very pleasant.

Really helpful, gave me all the info I need but would obv rather not be seeking care for my mum

Very helpful and informative telephone conversation.

Emma was efficient but friendly with a good understanding of our requirements. A very pleasant and informative visit. More “can do”than “cannot do” attitude too.

Very professional from those in the office to the carers who looked after my mum.

Friendly / personable, knowledgable, straight, efficient, very good at dealing with elderly relative.

Efficient professional friendly staff

Hanna was very helpful and patient with a distraught daughter,with the information at hand to the questions I asked.

Poppy was very helpful, answered my questions, very pleasant manner

She was very reassuring . and answered all my questions and followed up my email queries.

Very helpful as well as always caring re Alan’s circumstances. For me the company and conversation is always so welcome and uplifting. nothing seems to be too much trouble. Diane baimbridge.

Very professional especially Holly.

The female was alert, warm and listened to me. I didn’t feel the need to ask any questions as all of the information was provided without force. Many thanks.