Reviews for our Gloucester Branch
Sharon Blore and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Very friendly understanding member of staff but also very efficient.
Sharon who came to see my dad was friendly and calm, she got my dad talking and opening up (which was lovely to witness!) as he has become very reclusive over recent months. Nothing was too much bother and she made my brother and I feel we could trust Helping Hands with our dad. Thank you!
The lady on the phone was friendly and patient listening to my long drawn out issues with my dad!
Mum loves the carers they are really nice ladies so helpful caring friendly nothing is to much trouble really impressed
Carers have been exceptional. They have built a strong friendship with my parents and carried out any jobs they’ve required efficiently and with a smile. Highly recommend helping hands
Christine was helpful and gave the information I required
Its a difficult but important job and I believe that it has helped Aunt Eve
Excellent and very helpful staff – in difficult and rapidly changing circumstances, staff did more than could reasonably be expected, especially Sharon Blore.
Had two assessments for my mum so far and the ladies have been very understanding and compassionate
Always available to discuss social/care needs.Always flexible and supportive to adapt to needs
Care has been friendly and efficient. I have already recommended helping hands to someone who is looking for care
Courteous, friendly and empathetic service. Answered all my questions and have been able to arrange an assessment for my father
Although for only a few weeks the care my brother received was very good. The Carers adhered to the Care Plan, were very pleasant and most important my brother liked them. There were no problems identified all in all a very good company which I would recommend.
Mom has always been very difficult with accepting help but there was no problems at all thank you.
Extremely professional, reliable and responsive service. Staff are extremely helpful.
All the staff from office to carers have been very accomodating. The carers I had were a lovely group of ladies. Nothing too much trouble for them.
Very professional from those in the office to the carers who looked after my mum.
Milton was brilliant last Thursday. He took all the pressure off me and made our outing extremely enjoyable. What’s more, Mike took to him almost immediately, which does not always happen. I hope he will be able to help out again in the future. Thank you. Marion
Chris who answered my call very helpful and able to arrange all I wanted.
Clear information and friendly delivery.
The client liked Sharon, who involved her in the whole process. All questions answered.
She checked appointment still ok, was on time and had a lovely attitude and an understanding of moms requierments. She also made everything very clear.
Messages do not always seem to get through from office to carers. there seems to be limited review of fridge contents. but mum enjoys having the team around along with the social interaction
I havn’t read this weeks recording yet, however I was very impressed by Zoe who visited on 15th Aug. it was very evident from her recording on the time sheet that she had read the Care Plan which I gather she has on her phone.. Overall the care is going well.
The only thing that i have to winge about is that there is no consistancey in my carers.I get a team of say 3 which get used to and then one leaves and then i have to get used to someone else and they leave and so on,and that sucks.By the way if your thinking i have anything to do with it then you are wrong,because the management vet them.
very helpful and friendly
Very polite, respectful assessor who was able to reassure and give clear information and guidance
Very efficient, professional and knowledgeable service. This was combined with an excellent response to getting care sorted in a very short time. / Also, the carers themselves are all excellent and truly delightful people – especially the live in carer.
Hanna was very helpful and patient with a distraught daughter,with the information at hand to the questions I asked.
Poppy was very helpful, answered my questions, very pleasant manner
Friendly / personable, knowledgable, straight, efficient, very good at dealing with elderly relative.
Efficient professional friendly staff
Very helpful as well as always caring re Alan’s circumstances. For me the company and conversation is always so welcome and uplifting. nothing seems to be too much trouble. Diane baimbridge.
Staff are friendly and efficient and mostly form very good relationships with my mother.
Poppy was very informative. She had a calm approach and I did not feel the telephone conversation was rushed. She listened and allow time for questions which she was able to answer.
Prompt response to request for support. Understanding of requirements and thoughtfulness in providing carers known to and liked by parents.
Very professional and helpful
The Carer was exceptionally helpful, taking care with all the tasks she helped me with. Nothing was too much trouble – a very big thank you for making my life easier.
all the staff that I have met have been very pleasant.
Amber and Phoebe were very helpful and meticulous. I would definitely use them again.
Friendly, answered my questions and met my need! Awesome
Prompt call back and friendly staff that understood my concerns.
Very professional especially Holly.
Professional. Would recomend. By Geoff Shoun
Manager always helpful and carers working well with my mum
The Carers that came we’re extremely attentive, kind and pleasant. Friends commented on how good they were being to my parents.
Quick and polite service. Very helpful and follow up calls when they said they would
Phoebe was most helpful.
Punctuality, efficiency, friendliness __
I received all of the info i required, didn’t feel pushed, plus sharon very was understanding.
When my late wife employed HH she had significant problems with your accounts dept
Emma was efficient but friendly with a good understanding of our requirements. A very pleasant and informative visit. More “can do”than “cannot do” attitude too.
She was very reassuring . and answered all my questions and followed up my email queries.
The female was alert, warm and listened to me. I didn’t feel the need to ask any questions as all of the information was provided without force. Many thanks.
Really helpful, gave me all the info I need but would obv rather not be seeking care for my mum
Very helpful and informative telephone conversation.