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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 42 reviews


Our Helping Hands branch in Gloucester is home to a group of dedicated care professionals determined to deliver an industry-leading standard of support to the home of your loved one. With an inherent commitment to compassion and best practice, all carers receive ongoing training as well as monitoring & regulation from the Care Quality Commission (CQC).

The team of dedicated carers offer care services in Brockworth, Dursley, Frampton-on-Severn, Gloucester, Hartpury, Hempsted, Nailsworth, Quedgeley, Stroud, Tewkesbury and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01242855288 *If you are an existing customer, please use the branch phone number

Branch address

First Floor, Unit 2 Ambrose House, Meteor Court, Barnwood, Gloucester, GL4 3RT (see on maps)

Live-in care and visiting care in Gloucester

The capital city of the picturesque Cotswolds with a rich history dating as far back as the Roman times, Gloucester is a wonderful place that has recently seen much rejuvenation and was even host to the 2015 Rugby World Cup. It is perhaps most famous for its beautiful medieval cathedral, which has featured in many films and TV programmes including Harry Potter, Alice in Wonderland and Dr Who. In addition to its popularity and vitality, Gloucester also has its very own team of Helping Hands carers.

From just 30 minute weekly check-ins to regular daily visits, to full-time live-in care, our Gloucester home care team are on hand to provide all levels of care as little or often as you need. Get in touch with our branch today to arrange a bespoke care package tailored to your needs.

Meet the team

Samantha Grabham

Meet Samantha Grabham, our Live-in Care Manager, Cheltenham & Gloucester

"Hi, I’m Samantha. I’m responsible for supporting both carers and customers in the local community of Cheltenham & Gloucester and ensuring they are as happy as possible with their care placements and packages."

Adam Wilkins

Adam Wilkins

Regional Care Director, South West

Read More
Paul Gibbs

Paul Gibbs

Area Care Manager, South West

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting care in and around Gloucester

Since 1989, we have providing person-centred home care to thousands of people across the country, and it all started not too far from Gloucester. Aware that people with additional needs or progressive conditions needed extra support in their own homes, Helping Hands Founder Mary Lee, began the company from her kitchen table over in the neighbouring city of Cheltenham, before purchasing premises in Alcester. The team in Gloucester still uphold the family values set in motion by Mary all those years ago and have supported hundreds of people across the city.

Designed to cater to you and your needs, our care plans are created entirely around you so that all of your requirements are met and your preferences are put first. So, whether you have Parkinson’s and need help to get washed and dressed in the mornings and evenings, or if you have dementia and like to have the same two or three carers that pop in to see you so that you don’t get too confused, we’ll make sure we take everything into account.

Our carers are fully trained to support individuals with a variety of different needs which include personal care, administering or prompting with medication, support with toileting needs and changing pads, light housework and cooking. Most importantly, our carers are naturally friendly and compassionate people, so they will always make sure they have a chat with you about current affairs, your favourite hobbies or even take you out for the afternoon for some fresh air and a coffee.

Live-in care for additional support

To help you live the life you want regardless of how your needs affect you, live-in care allows you to receive the highest quality of care within the comfort of your own home. This alternative to residential care allows you to not only have one-to-one support from the same person who will get to know you, it also allows you to stay in the place you know and love – your own home.

Our Live-in Care Team will get to know all of your care needs, preferences, personality traits and hobbies so that they can find a carer that is the perfect match for you. Choosing your care is an entirely collaborative process and completed alongside our experienced team, allowing you to decide who you’ll be welcoming into your home. And because all of our live-in carers are trained at our award-winning Centre of Excellence in Warwickshire, you can rest assured that they will be equipped to support you.

The great thing about choosing live-in care for you or a loved one is that it allows you to keep your independence without compromising on your care needs. You can also stay at home with your partner or pet without having the upheaval of leaving to live in residential care. What’s more, we can support both of you to go out for the afternoon to Gloucester Quays for a spot of shopping or watch the rugby at the Kingsholm Stadium, safe in the knowledge that your care needs will be looked after by your live-in carer.

Discover more on what is live-in care here.

Care Agency In Gloucester

We’re a private home care provider, rather than a care agency. This means that we employ our carers directly, ensuring they’re free to focus their time and energy on providing you with the best possible care and support. Many care agencies will instead ask you to pay your carer and will spring hidden fees and unexpected costs upon you. We’re completely upfront about all of our prices and what our live-in care service entails, and we won’t burden you with mountains of paperwork or confusing admin. Plus we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you know we’re committed to providing a very high standard of care each and every day.

Retain your independence with domiciliary care

Giving up your choices or independence can be extremely hard for some people, particularly if you’re used to looking after yourself. But with domiciliary care from the Gloucester team, you don’t have to give anything up. They’ll be there to support you in any which way you need – whether that’s someone to pop in once a week to help you change the bed sheets or regular daily calls to assist you with personal care and mobilising safely around your house.

Once you get to know your carers, you may find that there’s extra support you need and feel more comfortable relying upon people you trust. Your care package can be altered at any time to fit in with any new care needs, medication or symptoms that you need extra support with.

Dementia care that focuses on the individual

A diagnosis of dementia can be quite frightening and upsetting for both the individual and their family. Coping with changes in behaviour, short-term memory loss and confusion can be really difficult, but our Gloucester team are specially trained in dementia care and supporting those with dementia and helping them understand and come to terms with their new way of life.

There may be times where you’re more lucid and recall some recent events and familiar faces, but there may be other times when your unable to do this. Our team will get to know you and provide reassurance to you and your loved ones so that you can feel more comfortable and at ease. They will even help you to make minor tweaks at home to make your life that little bit easier, such as using clocks with larger numbers on to remind you of appointments or what time it is if you wake up at night and are disorientated.

Visiting elderly care to suit you

It can be quite difficult to admit that you need care as you get older, especially if you’ve led a relatively independent life. But with elderly care from the Helping Hands’ Gloucester team, it doesn’t mean that we’ll do everything for you now that you’ve reached a certain age; we’ll enable you to still keep your independence and assist you, rather than take over.

From support with getting to and from the shops to help around your home to keep it clean and tidy, you can pick and choose how and when you receive care to fit in with your timetable and social life. We can even accompany you to meet up with friends if you find travelling difficult – whatever it takes to help you live the life you want to lead.

Respite care for short-term support

Emergencies can happen at any time with no prior warning whatsoever. If you’ve just had a fall or injury and need someone to care for you whilst you recover or if your regular caregiver needs to take a break or attend a family crisis, respite care could be the perfect solution for you. Designed to seamlessly fit into your routine, a respite carer will provide everything you need whilst you get back on your feet or whilst you wait for your carer to return.

Respite care could also be an option for you if you want to take a well-earned holiday with your family or carer but don’t want to worry about your care needs getting in the way. So, if you want to travel down the M5 to Devon or further afield to sunny Spain, we’ll travel with you and be there when you need extra support.

Fully trained carers in Gloucester

We are very proud of our carers and the high level of care and reassurance they provide for all of our Gloucester customers. To ensure we select only the very best carers for you, each new recruit goes through a rigorous selection process including a Disclosure Barring Service (DBS) screening and provide several character references.

In addition to this, they are all trained in-house and go through modules such as medication, first aid, safeguarding, moving and handling, dementia and personal care. We are completely committed to ensuring all of our carers are equipped to support our customers, regardless of their needs, symptoms or diagnosis.

As a regulated home care provider, we are closely monitored by the Care Quality Commission (CQC) who ensure we are providing a safe, responsive and effective service for our customers and are training our carers to the highest standard. This isn’t always the case for other care agencies, which is why Helping Hands is better than any other care agency in Gloucester.

Find out more about care in Gloucester

If you would like to find out more about the different care options available to you, you can contact our friendly advisors, who are available to talk to you seven days a week.

Alternatively, you can pop into the branch in Meteor Court, Barnwood, where the team will be happy to chat about the type of care you might need over a cup of tea. If you struggle to get out and about, they can even come to you.

Call us on 01242855288 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Gloucester to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 42 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.5 out of 5

from 2 reviews

Our credentials

Our Gloucester branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

First Floor, Unit 2 Ambrose House, Meteor Court, Barnwood, Gloucester, GL4 3RT Show on Map

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