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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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02031314379 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Hammersmith

Made famous by its trendy shops, laid-back gastropubs and the landmark Hammersmith Bridge that is the halfway point for the annual Oxford and Cambridge Boat Race, Hammersmith always has something going on for all tastes. Also available in this popular borough in the West of the capital is a team of knowledgeable and friendly carers from Helping Hands, who can support you in and around your home if you need care and support.

Fully-trained to care for those who need little or lots of care, our team offers support across Hammersmith, Old Oak Common, Shepherd’s Bush, West Kensington, Walham Green, White City and the surrounding areas.

Meet the team

Immaculate Song

Meet Immaculate Song, our Area Care Manager, Hammersmith

I am the area care manager for our London branches in the South East region. My role involves leading a team of dedicated registered managers to ensure the highest standards of care is delivered to our customers daily, and our care staff have the most up-to-date training to support them within their role. I oversee operations, making sure all our branches are compliant with current regulations, meeting and surpassing standards and financial targets. In my spare time, I coach unfulfilled professionals to uncover their true potential and make a living out of it. I enjoy spending time with my family and travelling to places I have never been before.
Matt Bristow

Matt Bristow

Regional Care Director, South East

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Hammersmith

For care that’s centred around you and that works with your existing routines and timetable, visiting care is designed to fit in with your life and preferences and allows you to stay within the comfort of your own home. Helping you with everything from personal care, taking medication and your mobility, to a spot of cleaning, cooking and general companionship – we cover all aspects of both practical and emotional support so that you feel safe and content in familiar surroundings.

With flexible options that can be altered to fit in with your changing needs, we can add extra support in at any time, particularly if you have a spell in hospital or you’re struggling to keep up with the housework. We’ll also make sure that we keep to a pool of the same carers, so that you can get to know them and feel comfortable with them – especially if you are receiving support with personal care.

Live-in care for round-the-clock support

If you have a more advanced condition or require 24-hour support, live-in care is a great way to receive the highest quality of one-to-one care without having the upheaval of leaving your home.

To ensure that you are matched with a carer that you can fully trust and get along with, we’ll work alongside you to find someone that shares similar interests with you, as well as having experience in your particular care needs. We’ll also make sure that we create a detailed support plan that outlines all of your preferences, wishes and things that you need assistance with, so that both your care and emotional needs are taken into account. After all, care is so much more than the practicalities; it’s about supporting you emotionally too. So, if you are worried about your canine companion not getting its daily walk or you want to go and watch your favourite comedian at the Hammersmith Apollo, your carer can help out with these things too, as well as the practical elements of your care.

Dementia care that supports all of you

When there’s a dementia diagnosis in your family, it can be difficult for all of you in different ways. Your loved one may be confused about what’s happening and you may be struggling with getting to grips with the changes that will happen in the next few months and years. As dementia experts, we can help with providing specialist dementia care to your loved one and supporting you and your family too.

We’ll make sure that all of their routines are left untouched so that they can relax at home, whilst also providing tailored care to their specific needs – whether that’s just popping in to check on them or intensive support with personal care and getting in and out of bed.

Elderly care in your own home

Getting older is one of the inevitable parts of life that we all have to go through, but that doesn’t mean that we should lose our independence and choice. With elderly care from Helping Hands, we’ll make sure that you retain your autonomy and have complete control over the support you receive so that you’re still able to do the things you love.

Support at home can be difficult for some people to ask for, especially if they have always been fiercely independent for their lives. This is something that we come across quite often, so we always make sure that we take the care you receive at your pace. And if you find that you’ve got used to your carer and you feel that you need extra support with getting dressed or going to the shops, we can adapt your support plan to fit around you.

Extra support with respite care

If you have a family member or friend that takes care of you, respite care can become a vital part of your routine that allows both of you to have a break. Whilst it gives your regular caregiver time to rest and recharge their batteries, it also enables you to have someone different to talk to and get to know. It may even create opportunities for you to visit somewhere you haven’t been before and have entirely new experiences. We can also step in last-minute if your caregiver has to tend to an emergency, with our dedicated team on hand to quickly provide the assistance that you need.

Respite care may also be suitable if you’ve just been discharged from hospital and need a bit of help on your road to recovery. We have a team of expert clinical nurses on hand that oversee nursing care support for any customers with complex care, such as tracheostomies, stomas or catheters – enabling you to recuperate in the comfort of your own home.

Award-winning training for our carers in Hammersmith

As well as ensuring that all of our carers are empathetic and compassionate, we insist that they all complete a thorough training programme that gives them the skills and knowledge they need to provide only the very best home care. Training modules include moving and handling, personal care, dementia, first aid and safeguarding, and all of our carers are required to complete regular refresher courses to ensure that they’re delivering the latest and safest care practices.

We are registered with the Care Quality Commission (CQC), which means that the care we deliver is fully regulated by the care industry’s governing body. In addition to this, we are closely aligned by the Dementia Action Alliance, who work with us to ensure we are providing the most up-to-date care for those living with dementia.

Find out more about care across Hammersmith

If you’d like to discuss the care needs of yourself or a loved one, you can contact our customer support team via telephone seven days a week.

Alternatively, feel free to pop into our branch on Spring Street in Paddington, where the the team will be happy to talk to about the different care options available to you. They’re also happy to visit you at home if getting to Paddington is a bit too far for you to travel to.

Call us on 02031314379 Talk to us on live chat Request a call back

Our credentials

Our Hammersmith branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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