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Locally managed service


Little and often, companionship to nursing. With branches nationwide


Our Hatfield branch houses a Helping Hands home care team made up of dedicated care professionals committed to preserving the independence and wellbeing of your loved one. With robust training and background checks, ongoing development, and regular monitoring & regulation from the Care Quality Commission (CQC), we are equipped to provide compassionate, proficient and professional care for adults of all ages. 

Our team provides support in Hatfield and its surrounding areas including Colney Heath, Essendon, Hertford, Lemsford and Welham Green.

This branch covers where you need care:

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To learn more about how we can help call

01727702376 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Hatfield

Home to Hatfield House, famed for its appearances in many blockbusters such as The King’s Speech, Sherlock Holmes, Hot Fuzz, Clash of the Titans and many more, Hatfield is also the humble abode of one of the nation’s leading home care provider’s branches. 

From just 30 minutes per week, you can receive visiting care as little or often as you need to help with all manner of requirements such as housekeeping, medication and companionship. We also provide clinical care and nursing visits for a wide array of conditions such as dementia and spinal injuries, while you can choose the frequency of care you receive from weekly visits to full-time live-in care to receive assistance, day or night.

Meet the team

Karen Lane

Meet Karen Lane, our Branch Care Manager, Hatfield

Hello, I am Karen, the Branch Manager for the Saint Albans Branch. My responsibility is to oversee and set up Care Packages in our local area and to ensure that we are delivering the very best care at all times ensuring our customers remain safe and independent in their own homes. It is important to me and my team to ensure that we provide tailored packages to suit our customers' needs and in turn develop a strong working relationship between our team and the customers. I was born in Ireland and moved to the UK in 1997. My passion to work in the care sector has come from experience from a young age as my mother was very sick. When my son was born, he was taken to Great Ormond street where he was an ongoing patient for sixteen years. Thankfully my mum and son are both thriving. This, in turn, has given me the drive to want to help others and improve quality of life. I enjoy swimming and dog walking on my free time.
Monica Ahir

Monica Ahir

Regional Care Director, Central

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Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Home care in Hatfield for extra support

With visiting care from a Helping Hands carer, you can receive the support you need to maintain your independence at home as little or often as you wish. By discussing your needs with our Hatfield team, we will put together a plan that caters to your priorities and designate a carer best matched to your requirements, as well as your personality and interests.

For some help getting around your local community and taking care of jobs around the house, to personal care and nursing visits, your care plan will consist of whatever level of assistance you need to uphold a fulfilling lifestyle, with a dedicated professional who will treat you with the compassion and dignity you deserve.

Hatfield live-in care around the clock

For those living alone, especially with complex conditions, receiving support around the clock enables a much more fulfilling routine and the opportunity to build a genuine friendship with somebody who is compassionate, considerate and equipped to put your needs first. 

On a full-time basis, your live-in carer will be available to provide the support you need, day or night, so that you can feel safe in the knowledge that your needs are catered for around the clock. Whether you need a live-in companion or clinical support from a dedicated nurse, our live-in care team can connect you with a carer suited to your needs. 

Domiciliary care for the assistance you need

With your own routine, no fixed mealtimes or visiting slots, and a dedicated carer committed to supporting you with maintaining an independent lifestyle, domiciliary care is a service that enables our customers to receive the assistance they need, no matter how little or often, so they can remain in the comfort of their own home. 

Whether you require help attending appointments, managing your medication, or taking care of chores, your domiciliary carer is on hand to tend to your needs as often as you need, with a flexible package that can change as your needs do.

Why Helping Hands is better than a care agency in Hatfield

With Helping Hands, you are receiving care from an industry-leading provider with nationwide coverage and regulation via the Care Quality Commission (CQC). Unlike care agencies, we directly employ all of our carers through locally-managed branches.

With our fully managed service, you can be assured that your loved one is being cared for by a dedicated professional who endeavours to build a genuine relationship with the utmost compassion. Furthermore, every carer undergoes rigorous training and background checks before beginning their career with us and receives regular, ongoing professional development.

Specialist dementia care

With over 30 years of experience in delivering care to the doors of adults of all ages nationwide, dementia care has been at the forefront of our service. As dementia specialists, we understand every step of the journey from your initial diagnosis, so that we can empathise with your experience and go above and beyond to cater to the needs which are individual to every person.

You can get in touch with our team 7 days per week for guidance about the condition, and once you decide to begin receiving support from one of our dementia carers, rest assured there will be specialist assistance guaranteed and available for an immediate start.

Elderly care to maintain independence in Hatfield

Getting older is a privilege denied to many, but it comes with its challenges. Between keeping on top of housework, looking after your health & hygiene, and interacting with friends, family & the local community, sometimes it’s a lot for an ageing body to withstand. With the help of our elderly carers, you can receive the support you need to make your day-to-day routine a little easier.

We understand that receiving help from a stranger isn’t the most desirable thing to seek, which is why we ensure our carers undergo rigorous training and background checks, to ensure they are well-equipped to undertake your care, are matched to your personality and interests, and provide support on a consistent basis so that your carer becomes a friend over time.

Respite care for urgent support

Depending on somebody for support can be difficult when they are unavailable, which is why we have a dedicated respite care team to provide temporary care immediately, preventing any worry about who is going to be there to help you in the event that your usual support isn’t around.

Some of our respite customers only require care on a short-term basis anyway, if they are living through recovery or attending an occasion outside of their usual routine. Rest assured, with our respite care team, your needs will be catered for quickly and for a timeframe that suits you.

Fully-trained carers in Hatfield

With regular monitoring and regulation from the Care Quality Commission (CQC), all our branches and their staff are committed to delivering our service with best practice. Just 2% of our applicants are accepted for employment and all of them undergo background checks and Disclosure Barring Service (DBS) screening before taking on the care of our customers.

Throughout over 30 years of experience in the home care industry, we’ve done our utmost to keep developing our overall skill set and knowledge of various conditions. In addition to industry-leading training provision for our carers, we are affiliates of Dementia Action Alliance founding members of United Kingdom Home Care Association.

Find out more about care in Hatfield

Our Hatfield team know full well just how daunting it is to begin seeking care, either for yourself or a loved one. 

Get in touch with one of our customer care advisors today to begin your journey with all the guidance you need from the very first step.

Call us on 01727702376 Talk to us on live chat Request a call back

Our credentials

Our Hatfield branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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