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Industry leading carer training

Home care in Horley

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 7:00 PM

New customer
0129 383 2116

Lines open until 5:30 PM

Existing customer
0129 322 5595

Lines open until 7:00 PM

New customer
0129 383 2116

Lines open until 5:30 PM

Existing customer
0129 322 5595

Visiting care and home care in Horley

Our Horley branch are a team of home care specialists dedicated to applying an innate sense of empathy and compassion to an industry-leading standard of service. With staff handpicked for their natural qualities that align with our values, we are committed to ongoing professional development in line with Care Quality Commission (CQC). monitoring & regulation.

With the Surrey Hills just a few miles away and London Gatwick Airport on its doorstep, our Horley branch supports people living in Crawley, East Grinstead, Horsham, Redhill and the surrounding areas.

Situated within picturesque countryside and just a stone's throw away from Gatwick airport, Horley is a town in Surrey, just south of London, and is home to one of the UK's leading home care providers - Helping Hands.

Our team of coordinators and carers can provide you or someone close to you with all the support you need to feel comfortable. Our home care support starts from as little as 30 minutes per week to round-the-clock live-in care.

Quality care at home

From short term support to longer term visits and live-in care, our Horley team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Horley care team
Hayley Denman
Hayley Denman

Branch Care Manager

I manage the branch, ensuring the safety of customers and carers. I conduct assessments, care reviews, and calls. I started in care at 15, working...

Alison Jones
Alison Jones

Area Care Manager

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Our Reviews
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Fully regulated by the CQC

Our Horley branch is fully regulated and accredited by the CQC

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FAQs

Home care visits from one of our friendly carers allows you to have support with the daily activities you might be struggling with, while still allowing you to keep your independence.

The Horley carers always strive for a consistent, person-centred approach in their work and are able to assist with personal care, mobility and medication administration. And if you have more complex care needs such as a stoma or catheter, our clinical nurse team are on hand to make sure your needs can be met whilst you still live independently in your own home.

Because everyone is different, the team will work with you to understand your needs and put together a completely unique care plan to ensure these needs are always met. We can even provide care during the night time so that you can be assured help will always be on hand if you need it.

If you’re finding that you need additional support or you’re worried about leaving a relative alone, live-in care in Horley ensures safety and quality care at all times.

Not only can a live-in carer support you with tasks like administering medication and helping you to use the bathroom, but they’ll also get involved in the things that matter most to you. They will take you to see family and friends, go out for a walk with you, and even look after the family pets if you have any.

With domiciliary care, you are in complete control of your care and how you receive it. We will make a couple of calls a week to help you with your shopping or accompany you to social events. Or, we can make several calls throughout the day to keep on top of your personal care – we’ll make sure to find the best arrangement that works for you.

As well as supporting those in their senior years, we also assist young adults from the age of 18 upwards. Often referred to as Personal Assistants (PAs) or Support Workers, we’ll make sure that the care you receive is delivered on your terms. So, if you’d prefer your PA not to wear a uniform when they’re out and about with you, that’s absolutely fine.

A consistent, familiar routine is always important when looking after someone with dementia. Moving into residential care can disrupt this routine and the change in environment can also cause emotional distress, but with one-to-one care from our carers, you and your loved one can still enjoy your home comforts.

Each of our dementia care carers in Horley undertakes specific dementia training so they can fully understand how to help your loved one in a way that preserves their independence and keeps to the structure that you are all used to.

Our carers also understand that dementia affects every family differently. That’s why getting to know you all plays a key role in the care they provide. And because we’re part of the Dementia Action Alliance (DAA), we’re fully committed to providing a safe, quality service at all times.

Becoming older can often bring extra worries and anxieties, especially if you’re unsteady on your feet or you’ve been diagnosed with a progressive condition such as Parkinson’s. The elderly care team at Horley are here to alleviate your concerns and keep you safe, looked after, and above all, happy, whilst still remaining in your beloved home.

We’ll also enable you to keep your existing routines such as catching up with friends, visiting family and doing your weekly food shop. And if your needs do change, we’ll swiftly adapt your existing care package to make sure everything is taken care of.

Being the main carer for a relative or a friend can be a lot to take on, especially if you have other family members to consider or other commitments such as work. It’s natural and understandable that sometimes, you just need a bit of time to focus on you.

Respite care allows you to have a break while being reassured that someone will be there to help your loved one while you’re away. Our team can even arrange for a carer to accompany your family on a holiday, allowing you to all enjoy some time together and make new memories.

Starting from as little as a few days up to four weeks, respite care can also be useful if you have a relative coming out of hospital or if your needs change without warning. And we can arrange for care to be in place quickly ready for those unforeseen circumstances.

Unlike many other providers, all of our carers are directly employed by us and go through an extended and award-winning training programme regardless of any previous experience they have.

Our carers also have regular refresher training days and some even go on to train in specialist areas of care. Training for our visiting carers takes place locally and our live-in carers go through a five-day course at our bespoke Centre of Excellence in Warwickshire.

Because we’re also regulated by the Care Quality Commission (CQC), all of our carers are trained to deliver care that is not only safe but also puts a strong focus on emotional wellbeing.

Branch information
Address

Helping Hands Horley, 98a Victoria Road, Horley, RH6 7AB

Show in maps Horley Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed