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Locally managed service

Horley

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 24 reviews

Horley

This branch covers where you need care:

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To learn more about how we can help call

01293832116 *If you are an existing customer, please use the branch phone number

Branch address

98a Victoria Road, Horley, Surrey, RH6 7AB (see on maps)

Bespoke live-in and visiting home support in Horley

With the Surrey Hills just a few miles away and London Gatwick Airport on its doorstep, our Horley branch supports people living in Crawley, East Grinstead, Horsham, Redhill and the surrounding areas.

Our team of coordinators and carers can provide you or someone close to you all the support you need to feel comfortable. Our home care support starts from as little as 30 minutes per week to round-the-clock live-in care.

Meet the team

Jacqui Wallendorf

Meet Jacqui Wallendorf, our Live-in Area Care Manager, South East

"Hello! I’m Jacqui and my role as a live-in area care manager is to provide leadership and support to the six live-in care managers in the South East. Together we are all responsible for the wellbeing and needs of the customers and carers who we oversee.

"I am a positive, proactive and hugely caring person who wants to create the best environment in which our customers and carers can thrive. The belief and the values that myself and my team embody should add value and allow us to support a person-centred approach across our live-in network. Our customers and carers should be at the heart of everything we do!"

Kerry Feltwell

Kerry Feltwell

Regional Clinical Lead, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Tailored home care visits in and around Horley

Home care visits from one of our friendly carers allows you to have support with the daily activities you might be struggling with, while still allowing you to keep your independence.

The Horley carers always strive for a consistent, person-centred approach in their work and are able to assist with personal care, mobility and medication administration. And if you have more complex care needs such as a stoma, catheter or tracheostomy, our clinical nurse team are on hand to make sure your needs can be met whilst you still live independently in your own home.

Because everyone is different, the team will work with you to understand your needs and put together a completely unique care plan to ensure these needs are always met. We can even provide care during the night time so that you can be assured help will always be on hand if you need it.   

Consistent and reassuring live-in care

If you’re finding that you need additional support or you’re worried about leaving a relative alone, live-in care ensures safety and quality care at all times.

We carefully handpick our live-in carers based on their experience and personalities, even taking into account the hobbies and interests you both have, to make sure that you are both a good fit for each other.

Not only can a live-in carer support you with tasks like administering medication and helping you to use the bathroom, but they’ll also get involved in the things that matter most to you. They will take you to see family and friends, go out for a walk with you, and even look after the family pets if you have any.

With live-in care, there’s no disruption of moving into a residential home, which means you can carry on living the life you want with a supportive companion close by to help when you need them to.

Domiciliary care in Horley

With domiciliary care, you are in complete control of your care and how you receive it. We will make a couple of calls a week to help you with your shopping or accompany you to social events. Or, we can make several calls throughout the day to keep on top of your personal care – we’ll make sure to find the best arrangement that works for you.

As well as supporting those in their senior years, we also assist young adults from the age of 18 upwards. Often referred to as Personal Assistants (PAs) or Support Workers, we’ll make sure that the care you receive is delivered on your terms. So, if you’d prefer your PA not to wear a uniform when they’re out and about with you, that’s absolutely fine.

Dementia care at home

A consistent, familiar routine is always important when looking after someone with dementia. Moving into residential care can disrupt this routine and the change in environment can also cause emotional distress, but with one-to-one care from our carers, you and your loved one can still enjoy your home comforts.

Each of our dementia care carers in Horley undertakes specific dementia training so they can fully understand how to help your loved one in a way that preserves their independence and keeps to the structure that you are all used to.

Our carers also understand that dementia affects every family differently. That’s why getting to know you all plays a key role in the care they provide. And because we’re part of the Dementia Action Alliance (DAA), we’re fully committed to providing a safe, quality service at all times.

Elderly care to enable you to retain your independence

Becoming older can often bring extra worries and anxieties, especially if you’re unsteady on your feet or you’ve been diagnosed with a progressive condition such as Parkinson’s. The elderly care team at Horley are here to alleviate your concerns and keep you safe, looked after, and above all, happy, whilst still remaining in your beloved home.

We’ll also enable you to keep your existing routines such as catching up with friends, visiting family and doing your weekly food shop. And if your needs do change, we’ll swiftly adapt your existing care package to make sure everything is taken care of.

A short-term respite care break from supporting a loved one

Being the main carer for a relative or a friend can be a lot to take on, especially if you have other family members to consider or other commitments such as work. It’s natural and understandable that sometimes, you just need a bit of time to focus on you.

Respite care allows you to have a break while being reassured that someone will be there to help your loved one while you’re away. Our team can even arrange for a carer to accompany your family on a holiday, allowing you to all enjoy some time together and make new memories.

Starting from as little as a few days up to four weeks, respite care can also be useful if you have a relative coming out of hospital or if your needs change without warning. And we can arrange for care to be in place quickly ready for those unforeseen circumstances.

Highly skilled and trained carers providing quality care

Unlike many other providers, all of our carers are directly employed by us and go through an extended and award winning training programme regardless of any previous experience they have.

Our carers also have regular refresher training days and some even go on to train in specialist areas of care. Training for our visiting carers takes place locally and our live-in carers go through a five-day course at our bespoke Centre of Excellence in Warwickshire.

Because we’re also regulated by the Care Quality Commission (CQC), all of our carers are trained to deliver care that is not only safe but also puts a strong focus on emotional wellbeing.

Find out more about live-in care or visiting care in Horley

If you’re looking to arrange care for you or a loved one but want to talk through your options, you can pop in and meet the team at our office on Victoria Road between 8:30 am and 5:30 pm, Monday to Friday. Alternatively, you can give one of our advisors a call and they will be happy to talk you through what we can offer and the different care options available to you.

Call us on 01293832116 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Horley to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 24 reviews

Outstanding88%
Excellent12%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 1 reviews

Our credentials

Our Horley branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

98a Victoria Road, Horley, Surrey, RH6 7AB Show on Map

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