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National Live-in care coverage

Bespoke live-in and visiting home support in Horley

With the Surrey Hills just a few miles away and London Gatwick Airport on its doorstep, our Horley branch supports people living in Horsham, Crawley, East Grinstead, Redhill and the surrounding areas.

Guided by the expertise of branch manager Cheryl, our team of coordinators and carers can provide you or someone close to you all the support you or need to feel comfortable. Our home care support starts from as little as 30 minutes to 24-hour live-in care.

Meet Cheryl, our Branch Manager

Cheryl Sanders, Horley Branch Manager

Having lived and worked in the Surrey area for over 20 years, Cheryl loves nothing more than getting out into Horley and other areas of Surrey to help other people receive the right care for their needs.

“I’m very passionate about delivering great care into our community,” Cheryl says. “I am responsible for the running of the branch, looking after the welfare and development of our carers, and above all else ensuring that we deliver quality care to all of our customers at all times."

Tailored home visits in and around Horley

Home care visits from one of our friendly carers allows you to have support with the daily activities you might be struggling with while still allowing you to keep your independence.

Cheryl’s carers always strive for a consistent, person-centred approach in their work. Some of the many areas they can support with are:

Medication assistance- making sure you have your medication at the right time or simply reminding you to take your tablets

Personal care- helping with everyday tasks like having a wash in the morning or applying skin creams and moisturisers, as well as changing continence pads and catheter bags

Mobility support- ensuring you’re safe when getting around the house and helping you with using mobility aids such as Zimmer frames and sticks

Complex support and equipment- if you need support with managing a catheter, stoma, or PEG feeding, our carers can support with different complex care requirements.

Because everyone is different, Cheryl’s team will work with you to understand your needs and put together a completely unique care plan to ensure these needs are always met. We can even provide care during the night-time so that you can be assured help will always be on hand if you need it.

If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.

How visiting care is helping Audrey
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I want to thank all at Helping Hands for the care you gave Ron over the last year of his life. I couldn’t have managed without you and we looked forward to your visits. I certainly miss seeing all the carers.

Shirley from Horley

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24-hour live-in support for families in Horley

If you’re finding that you need additional support or you’re worried about leaving a relative alone, live-in care ensures safety and quality care at all times.

We carefully handpick our live-in carers based on their experience and personalities, even taking into account the hobbies and interests you both have, to make sure that you are both a good fit for each other.

Not only can a live-in carer support you with tasks like administering medication and helping you to use the bathroom, but they’ll also get involved in the things that matter most to you like taking you to see family and friends, out for a walk, and even looking after the family pets if you have any.

With live-in care, there’s no disruption of moving into a residential home which means you can carry on living the life you want with a supportive companion close by to help when you need them to.

Caring for someone with a complex condition

Conditions such as multiple sclerosis or cerebral palsy often need specialist care support. However, that doesn’t mean that you can’t enjoy an independent lifestyle.

Our Horley carers are guided by a team of clinical nursing specialists who have years of experience supporting people with advanced care needs. We can help with safely carrying out hoisted transfers, tracheostomy care, and monitoring specialist equipment for respiratory conditions.

We can also care for those recovering from a brain or spinal injury, making sure that comfort and emotional wellbeing are always high priorities.

A short-term break from supporting a loved one

Being the main carer for a relative or a friend can be a lot to take on, especially if you have other family members to consider or other commitments such as work. It’s natural and understandable that, sometimes, you just need a bit of time to focus on you.

Respite care allows you to have a break while being reassured that someone will be there to help your loved one while you’re away. Our team can even arrange for a carer to accompany your family on a holiday, allowing you to all enjoy some time together and make new memories.

Starting from as little as a few days up to four weeks, respite care can also be useful if you have a relative coming out of hospital or if your needs change without warning. And we can arrange for care to be in place quickly ready for those unforeseen circumstances.

Dementia care at home

A consistent, familiar routine is always important when looking after someone with dementia. Moving into residential care can disrupt this routine and the change in environment can also cause emotional distress, but with one-to-one care from our carers, you and your loved one can still enjoy your home comforts.

Each of our carers in Horley undertakes specific dementia training so they can fully understand how to help your loved one in a way that preserves their independence and keeps to the structure that you are all used to.

Our carers also understand that dementia affects every family differently. That’s why getting to know you all plays a key role in the care they provide. And because we’re part of Dementia Action Alliance, we’re fully committed to providing a safe, quality service at all times.

Highly skilled and trained carers for quality care

Unlike many other providers, all of our carers are directly employed by us and go through an extended and accredited training programme regardless of any previous experience they have.

Our carers also have regular update training and some even go on to train in specialist areas of care. Training for our visiting carers takes place locally and our live-in carers go through a five-day course at our Centre of Excellence.

Because we’re also regulated by the Care Quality Commission, all of our carers are trained to deliver care that is not only safe but also puts a strong focus on emotional wellbeing.

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I enjoy everything about my job. It’s really nice to see people smile and know that I’ve made a difference to their day! I also make sure the family are coping too and have everything they need.

Christine, a carer in Horley

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Find out more about live-in care or visiting care in Horley

If you’re looking to arrange care for you or a loved one but want to talk through your options, you can pop in and meet Cheryl and her team at our office on Victoria Road between 8:30 and 5:30 Monday to Friday. Alternatively, you can give one of our advisors a call and discuss your needs.

Request a callback Email us

Areas across Horley that we cover:

Horley Horsham Crawley
East Grinstead Redhill Salfords
The Acres Outwood Horne
Smallfield Earlswood Ridge Green
White Bushes Sidlow Irons Bottom

Visit our branch, open Mon-Fri

You can visit our Horley care team on Victoria Road, Horley on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

If you’d like to discuss your home care options and set-up a meeting with Cheryl and her team, please get in touch with us on 01293832116. We’re here to take your call seven days a week:

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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