Bespoke live-in and visiting home support in Horley
With the Surrey Hills just a few miles away and London Gatwick Airport on its doorstep, our Horley branch supports people living in Horsham, Crawley, East Grinstead, Redhill and the surrounding areas.
Guided by the expertise of branch manager Louise, our team of coordinators and carers can provide you or someone close to you all the support you or need to feel comfortable. Our home care support starts from as little as 30 minutes to 24-hour live-in care.
Meet Sue, our Branch Manager
“Hi, I’m Sue. As the Branch Manager for Horley, it is my responsibility to ensure that our customers are always receiving the level of support that they need in order to remain comfortable and independent at home.
“I really enjoy being able to support our carers enough to know that they are making a positive difference to our customers, and that our team are providing a fantastic level of care to the Horley community. I remember one particular gentleman who was living with severe physical disabilities, and I would escort him to college where he was doing a pottery course. He certainly tested my creative abilities when he wanted to make a scaleddown version of the White House!”
Tailored home visits in and around Horley
Home care visits from one of our friendly carers allows you to have support with the daily activities you might be struggling with while still allowing you to keep your independence.
Louise’s carers always strive for a consistent, person-centred approach in their work. Some of the many areas they can support with are:
Medication assistance- making sure you have your medication at the right time or simply reminding you to take your tablets
Personal care- helping with everyday tasks like having a wash in the morning or applying skin creams and moisturisers, as well as changing continence pads and catheter bags
Mobility support- ensuring you’re safe when getting around the house and helping you with using mobility aids such as Zimmer frames and sticks
Complex support and equipment- if you need support with managing a catheter, stoma, or PEG feeding, our carers can support with different complex care requirements.
Because everyone is different, Louise’s team will work with you to understand your needs and put together a completely unique care plan to ensure these needs are always met. We can even provide care during the night-time so that you can be assured help will always be on hand if you need it.
If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.
I want to thank all at Helping Hands for the care you gave Ron over the last year of his life. I couldn’t have managed without you and we looked forward to your visits. I certainly miss seeing all the carers.
Shirley from Horley
24-hour live-in support for families in Horley
If you’re finding that you need additional support or you’re worried about leaving a relative alone, live-in care ensures safety and quality care at all times.
We carefully handpick our live-in carers based on their experience and personalities, even taking into account the hobbies and interests you both have, to make sure that you are both a good fit for each other.
Not only can a live-in carer support you with tasks like administering medication and helping you to use the bathroom, but they’ll also get involved in the things that matter most to you like taking you to see family and friends, out for a walk, and even looking after the family pets if you have any.
With live-in care, there’s no disruption of moving into a residential home which means you can carry on living the life you want with a supportive companion close by to help when you need them to.
A short-term break from supporting a loved one
Caring for a loved one can be stressful, especially when all of your time and energy is put towards supporting their needs. It’s important to remember to make time to care for yourself as well.
Temporary care can be arranged to cover anything from one day, to several weeks, which allows you as the primary caregiver to go away on holiday, spend time with family and friends, or invest time in self-care, all while knowing that your loved one is being properly cared for by a trained professional.
We all need time to rest and recharge. This is why it is so important for you to take a break and focus on your own physical and mental wellbeing. You can then come back to your caregiving duties relaxed and refreshed, which will be a huge benefit to both you and the person you’re caring for.
Care for an elderly relative
As people age, they can develop conditions which then lead to physical limitations. This can make normal daily activities such as getting dressed, or cooking meals, difficult to carry out safely and independently.
One of the biggest decisions a family may have to make is to decide how to provide care for elderly parents or family members when they need some extra support. Elderly care covers any assistance that an elderly person needs in order to overcome challenges in their normal daily activities.
Our Horley team have almost three decades of experience supporting elderly people in the local area, and are committed to ensuring they are all able to live independently at home. The care we provide is completely tailored to your loved one, and ensures that they are constantly receiving the support they need to maintain their quality of life.
Dementia care at home
Dementia has a huge emotional, social, psychological, and practical impact; both for the individual with the condition, and for their family who love and care for that person. It doesn’t just affect older people – younger people are also at risk of developing the condition.
It is important that a person with dementia is provided with the right level of care and support, to enable them to continue living an independent, safe, and happy life.
Our Horley team of carers all go through extensive dementia training delivered by our specialists. Our carers also understand that the needs of someone with dementia are often varied and complex. We therefore take the time to get to know your loved one and their needs, putting a unique plan in place which has been tailored to their exact requirements.
As their needs change, so will the care we provide, ensuring that your loved one is receiving the best possible support.
Domiciliary care for families in Horley
Domiciliary care is for anyone who requires additional support with household tasks, personal care, or any other activity that allows them to maintain their independence and quality of life. It may be temporary to help someone recovering from an operation, or longer term due to a medical condition.
Our carers are also trained to provide specialist care if you or your loved one needs support with a specific medical condition such as Alzheimer’s, cerebral palsy, or after a stroke. Whatever care you need, we have trained specialists here to help.
Caring for someone with a complex condition
Conditions such as multiple sclerosis or cerebral palsy often need specialist care support. However, that doesn’t mean that you can’t enjoy an independent lifestyle.
Our Horley carers are guided by a team of clinical nursing specialists who have years of experience supporting people with advanced care needs. We can help with safely carrying out hoisted transfers, tracheostomy care, and monitoring specialist equipment for respiratory conditions.
We can also care for those recovering from a brain or spinal injury, making sure that comfort and emotional wellbeing are always high priorities.
Highly skilled and trained carers for quality care
Unlike many other providers, all of our carers are directly employed by us and go through an extended and accredited training programme regardless of any previous experience they have.
Our carers also have regular update training and some even go on to train in specialist areas of care. Training for our visiting carers takes place locally and our live-in carers go through a five-day course at our Centre of Excellence.
Because we’re also regulated by the Care Quality Commission, all of our carers are trained to deliver care that is not only safe but also puts a strong focus on emotional wellbeing.
I enjoy everything about my job. It’s really nice to see people smile and know that I’ve made a difference to their day! I also make sure the family are coping too and have everything they need.
Christine, a carer in Horley
Find out more about live-in care or visiting care in Horley
If you’re looking to arrange care for you or a loved one but want to talk through your options, you can pop in and meet Louise and her team at our office on Victoria Road between 8:30 and 5:30 Monday to Friday. Alternatively, you can give one of our advisors a call and discuss your needs.Request a callback Email us
Areas across Horley that we cover:
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Visit our branch, open Mon-Fri
You can visit our Horley care team on Victoria Road, Horley on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).
Phone lines open 7 days a week
If you’d like to discuss your home care options and set-up a meeting with Louise and her team, please get in touch with us on 01293832116. We’re here to take your call seven days a week: