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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01274 354 510 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in and visiting home care in Keighley

Set against the rolling hills of Haworth Moorland that provided inspiration for the famous Brontë novels, the charming town of Keighley is full of culture and history. Terminus for a heritage steam railway line, Keighley is also home to a team of dedicated and compassionate private carers from Helping Hands.

Covering Cross Hills, Eastburn, East Morton, Haworth, Keighley, Oakworth, Riddlesden, Silsden, Steeton, Sutton-in-Craven and the surrounding areas, Branch Manager Tracy and her team of experienced carers are equipped to support a wide variety of conditions and age groups – ranging from 18 all the way up to 100 and beyond.

Meet the team

Tracy Ellis

Meet Tracy Ellis, our Branch Care Manager, Shipley

"Hi, I’m Tracy. As the Branch Manager for Keighley, I ensure that all of our customers across the region receive the warmest welcome and the highest standard of care from compassionate and considerate carers.

“I have over 25 years’ experience in managing care and I absolutely love what I do. Nothing gives me greater pleasure than being able to put a care plan in place to keep a customer in the home that they know and love, with the support around them so that they remain safe and have their well-being looked after whilst retaining their independence at home. "

Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home visits to suit your routine

Caring for someone is an extremely rewarding job and one that all of our carers in Keighley take very seriously. We want to make sure that all of your needs are met, regardless of what they are and how they affect your day-to-day life. So if you want a bit of help to collect your weekly shop or if you need support with washing and dressing on a daily basis, we’ll be there for you.

Home care is designed to be as flexible as you require, with visits starting anything from 30-minutes a week all the way up to regular calls throughout the day. If your care needs change in intensity, we can adjust your care plan to suit, taking the stress and worry out of organising new arrangements.

Every member of the Keighley team are there to ensure that everyone receives the best quality of life they possibly can – whether you’re living with Parkinson’s, dementia, cerebral palsy or a learning disability. Being supported by a team of expert clinical nurses also allows us to cater for a wide range of complex conditions such as spinal and neurological injuries, PEG feeding and stoma care.

Reassurance with live-in care

If you require more regular care but going into a residential home just isn’t a viable option for you, a live-in carer is the perfect way to ensure you’re getting everything you need to maintain a healthy and independent life. Designed to fit in with your existing routines, a live-in carer will live with you in your property and get to know your preferences, care needs and most importantly, your personality.

Having another person live in your home environment may seem like a daunting prospect, but we will work with you to ensure you get a live-in carer that matches your physical and emotional needs. It could be that you love going on a weekly trip on the Keighley and Worth Valley Railway or you may enjoy visiting the beautiful East Riddlesden Hall; whatever your hobbies and physical requirements, your chosen carer will be there by your side.

Our live-in carers all receive in-house training at our bespoke centre in Warwickshire, ensuring that we only meet the very highest of quality standards. With a wide range of skills under their belt they’ll make sure you feel safe, comfortable and happy in the surroundings of your own home.

Domiciliary care in Keighley

Whether you’re in need of regular care calls or you’re convalescing after a hospital stay, domiciliary care enables you to receive support whilst you’re at home. Suitable for anyone in need of a helping hand, Tracy and her team will make sure your care package is tailored uniquely for you.

Suitable for a wide range of needs, domiciliary care can cover some of the following:

  • Personal care and continence
  • Getting in and out of bed
  • Mobility support at home and in the community
  • Assistance with medication
  • Help with household duties

It’s not just physical care needs that we can help with; we’re also here as a friendly face and a companion.

Dementia support from our experts

As one of the UK’s leading dementia experts in the homecare industry, we can support you or your loved one living with dementia in an empathetic and gentle manner, whilst keeping in mind how your condition may change on a daily basis.

No one likes irregularity, and this is even more important for someone living with dementia – whether it’s early-onset or the latter stages of the condition. That’s why we’ll ensure we keep in with your pre-existing schedule and preferences, making sure that all of your needs are taken care of.

Elderly care to support your independence

As we get older, our routine tasks and day-to-day lives may start to change due to the physical differences we begin to encounter. The Keighley team understand how just because some things have changed, it doesn’t mean that your happiness and independence needs to change too.

With bespoke elderly care packages delivered with positivity and understanding, care from Helping Hands can be something that enables you to live the life you want to on your own terms – with as little or as much support as you like.

Respite care for a short break

We all need a break once in a while and providing care for a loved one isn’t any different. To ensure you or your loved one is taken care of whilst you recharge your batteries, Tracy’s team are ready to step in whenever you need us – either at short notice or if you’ve planned a short break in advance.

Whilst it can be unsettling to have a new carer, we’ll make sure the process runs as smoothly as possible, meeting with you before we start your care and always keeping your needs as the priority.

There may be times when care is needed with very little notice due to a sudden illness, discharge from hospital or an emergency that your regular caregiver needs to attend. In most cases, we can start respite care on the same day as your enquiry, giving you and your loved ones peace of mind that you’re being left in capable hands.

Industry-renowned training for Keighley carers

With training covering manual handling, medication, first aid, safeguarding, dementia and much more, our carers are equipped to provide the right level of support for all of our customers. As the first and only homecare provider endorsed as a Centre for Excellence by Skills for Care, it goes without saying that we are proud of each and every one of our trainers, carers and local teams.

All of our carers go through thorough background checks via the Disclosure Barring Service (DBS), as well as a rigorous recruitment process that is all completed internally by our Recruitment Team. Being able to employ all of our carers directly means we take the stress out of any paperwork and that our high standards can be adhered to.

Frequently inspected to comply with regulations set by the Care Quality Commission (CQC), we ensure every area of our service is of the highest possible quality it can be – from our recruitment and selection process to the care provided to you in your home.

Find out more about care in Keighley

If you’d like to find out more about the support options that Tracy and her team can provide for you, please get in touch with us. We’re available to take your call seven days a week.

You can either pop in and see us at our branch or we can meet wherever suits you – either Cliffe Castle Museum, a coffee shop at the Airedale Shopping Centre or even come to you in your home.

Call us on 01274 354 510 Talk to us on live chat Request a call back

Our credentials

Our Keighley branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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