'Reviews for Home Care in Leicester
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
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I would like to say how amazing this company is from the office to the careers we are in regular contact we really couldn’t do with out there support we as a family meet with 4 care provides and this one by far was the most helpful, giving us everything that we wanted explained in detail the processes we got regular updates and telephone calls to make sure that everything was as we wanted. thank you again outstanding service.
The ladies in the office are very approachable and friendly. Any problems I have had I have spoke to the manager Louisa and she’s been very helpful and carried out solutions to solve the problem.
My carer is very helpful and polite always been on time and never too much a problem for her. We would recommend Helping Hands and certainly Dannie.
Very good help from Amadeep.
Very helpful calm very thorough not abrupt at all
I found the lady to be very sympathetic, informative and helpful
In the last 3 months there has been a more consistent team of carers dealing with Dad. He is very happy with all those who visit him. They are caring and considerate towards him and he generally feels quite relaxed with each one of them.. Thank you.
Very friendly, helpful, and seemingly caring X
The carers are great. However I feel that the communication isn’t quite up to speed. Messages seem to be delayed or not passed on. This area of the service could be improved.
Most impressed with the professional attitude and range of help that is available. Not quite full marks because we are too early into the process as yet to be able to verify the actual level of service being provided
Hayley was extremely patient and kind to my mum
Sophie explained everything thoughly. Listened to what I was saying. Had to deal with an upset angry gentleman but remained calm and professional at all times.
Exactly as before. Excellent communication, well prepared, sensitive to our needs.
Nice manner, sensitive, spoke to the client in a way that she could understand
The person that came was very interested in getting the right information to make sure they knew how to care for Mum.
Very friendly & fairly efficient. but not always at the same time of day if usual carer not available, which is a bit disconcerting. A no show Tues 30th July. Had confirmed dropping Tuesdays from August so was expected on the 30th July. Otherwise very happy with service thanks.