Reviews for our Maidstone Branch
Sue Smallbone and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
All the staff are very caring , and it is good to see things are done properly (as had bad experience with another company)
Lynne and her team at Maidstone have been helping us to look after Dad for almost 2 years. Their continued support to our family is first class. They are a human, caring compassionate team and nothing is ever too much trouble. All the carers we have met are exceptional. They have all created warm caring bonds with Dad with ease. A special mention of thanks to Di who is with Dad as his primary carer whenever possible. Thank you so much to a fabulous team . Would highly recommend.
The lady was helpful
So far so good , mum seems happy with her new ladies, and we are happy with what they do too.
Generally good support but our dad seems to be not / risk priority so easiest to change to suit current rota. Evening calls are now too late.
Used a number of care providers over many years for parents. Helping hand are by far the best in every respect. Friendly helpful staff who care massively about the clients they look after. Would recommend them every time.
Regular carers are great, but the irregular ones bring the score down. Local office seems not to work as a team: communication & lost care plan paperwork. Unreasonable price rise this year. I
The operator was professional and helpful. We were disappointed to hear that you’re unable to help.
Very professional n thorough. Got what I wanted for n same phone call. Not had to wait for call back
My Mother is extremely pleased with the service she has received. In particular the very personal approach of the carers and the way she is treated as an individual, their friendliness and the flexibility in helping her in any way she needs. In particular she is delighted that they help her have bath each day. As a family we are very pleased too. It has set our minds to rest that she is being so well supported.
The care given to my sister has been very well received and everytiing we have asked been given, I am hoping the timings settle down as I do require regular early ones on some days and have been assured this wil improve, Thank You,
Your first visit was this weekend to my friend and he was very Pleased with the way things went
Receptionist was helpful and had a caring side.
The assessor was very informative, turned up on the day and time as arranged, also was kept informed regarding vist
The lady was very helpful, nicely spoken and efficient
Good understanding and politeness
I spoke with a lovely lady called Adrienne, who was extremely helpful, understanding and caring about the need for home care for my mum who has dementia. The information and help I received was very helpful regarding her needs and I will definitely be using the service recommended to me.
She dealt with all my questions in a professional manner and was polite and friendly.
Helpful but bit confused about postcode areas
Very polite and professional, showed genuine concern and interest. Provided lots of information and appointment arranged at my convenience.
All my questions answered, and helpfully. Very pleasant member of the team.
A very professional and understanding approach to my enquiry.
Lauren was very helpful and dealt with my enquiry effectively.
Lucy was very professional, efficient and helpful
Telephone service was good and efficient and Victoria who came out was helpful and explained everything well
Assessment was skilled and personalised and Claire gained trust and confidence of Mum quickly, which is fundamental to us being able to get her agreement to engage HH, which we have fed back that we will do.
Very informative and patient
Call and appointment booking went well, but no experience of care/help yet that would inform recommendation to others.
Friendly and helpful staff members.