Maidstone

Live-in care and visiting home care in Maidstone

Maidstone is known as the agricultural county of Kent and home to the River Medway, historically known for carrying much of the town’s trade. A large and picturesque town, Maidstone is not only home to historical architecture such as the 900-year-old Leeds Castle, but also the UK’s number one home care provider – Helping Hands.

Our team at Helping Hands are here to provide the Maidstone community with compassionate and person-centred care, all in the comfort of their own homes. Whether you need complex support for that requires overnight care, or just a helping hand to prepare your evening meal, Branch Manager Lynne and her team are here for you.

Covering areas such as Maidstone, Strood, Rochester, Chatham and the surrounding areas, you can rest assured that our team will give you the support that you need.

Meet Lynne, our Branch Manager

"Hello! I’m Lynne, the Manager for Maidstone branch. I'm very passionate about ensuring that we provide the best possible service for our customers in the local community and that they feel totally supported by kind and compassionate carers, who go above and beyond to look after them on a daily basis. My role involves managing and developing my team of carers to ensure that we are consistently providing the best quality of care. I'm responsible for ensuring the highest quality, customer lead service, whilst upholding the values of Helping Hands."

Meet our team

Hannah Gambrell

Clinical Nurse Specialist

Lynne Heather

Meet Lynne, the Branch Manager for Maidstone

Sarah Brown

Sarah Brown, Live-in Care Manager - Kent.

Home visits in Maidstone to suit you

For over 30 years, our team have been dedicated to providing seamless support to families all over the UK, enabling them to remain safe and secure in the comfort of their own homes. Our Maidstone team will work with you to put together a personalised care plan so that you receive the support you need, when you need it. Whether you need a 30-minute visit to help you with your laundry, or more complex support such as PEG feeding or catheter management, Lynne and her team can help you to live your life as independently as possible.

Our carers complete a comprehensive training programme with regular refresher courses, allowing them to have the knowledge, experience and commitment to provide you with assistance ranging from housekeeping, meal preparation and companionship to more detailed care for dementia, neurological conditions and mental health.

We understand that each individual customer has their own unique care requirements, which is why we offer support for as little or as long as you need it. Care needs can arise at any time, for any reason, so whether you need temporary respite care after a hospital discharge or a helping hand when you’re doing your weekly shop – we are here to bring peace of mind to you and your family.

From administering medication to ensuring your pet has had a walk to the park, our Maidstone team covers any of the following care needs:

• Personal care – Support with dressing, showering, washing and continence
• Medication – Support to administer prescribed medicines
• Routine calls – Wake up and evening calls to get you in and out of bed safely
• Mobility support – Help getting out and about or assistance when getting used to a walking frame
• Companionship – Popping in for a cup of tea and a chat
• Household duties – Cleaning, washing up, laundry and help with opening & answering post
• Health and nutrition – Preparing food and making nutritious meals

The carers were well-trained, professional, friendly, and kind. We are all so pleased Helping Hands was there for us and would recommend them to others.

Sandra, a visiting care customer

Live-in care to support you in Maidstone

Whether you live on your own, as a couple or with your beloved pet, Lynne and her Maidstone team provide you with un-intrusive, round-the-clock support to ensure that you can remain in the comfort of your own home. Regardless of your requirements, our carers will work around you so that you can remain safe, secure and independent.

Our Maidstone team are fully equipped to support with any number of conditions and complex injuries, ranging from cerebral palsy to acquired brain injuries, ensuring that you will receive the right level of expert care to suit you and your needs. Each of our carers are carefully selected to match your personality, hobbies and interests, so you receive so much more than care; you’ll gain a friend. Whether you enjoy a walk around Mote Park or the history of Leeds Castle, we’ll find the right carer for you.

Live-in care not only gives you round-the-clock support whenever you need it, but it also enables you to remain in the comfort of your own home while still being able to live each day on your terms. In your home there are no restrictions on who comes to visit you and no set meal times, so you can maintain control over your daily routine while still giving you and your family peace of mind that you are in safe hands.

Domiciliary care in Maidstone

We understand how important it is that you decide the details of your care, which is why Lynne and her team will tailor your care package around you and your needs, so that you can remain independent and in control.

Otherwise known as care at home, domiciliary care will give you the freedom to choose the level of care that you need, when you need it. With regular home visits from 30 minutes to several hours a day, our Maidstone team are here to help you with any of your everyday tasks, including personal care, housekeeping tasks and clinical care.

I feel so supported by all of the team. Excellent training was provided – it was so informative and to the point. All in all, a great place to work.

Darby, a carer in Maidstone

Specialised dementia support in Maidstone

With 30 years of experience under our belt, we’re proud to be one of the UK’s leading dementia care specialists. We understand that living with dementia can be unnerving for you and your family, and that the complexities of the condition can often be distressing for all those involved.

Offering extensive knowledge in dementia care, our expert team are fully-trained to support you and your loved ones. We understand how important it is that you are surrounded by comfort and familiarities when living with dementia, which is why our team will enable you to remain in the security of your own home, while also providing guidance to your family on how you can continue to communicate with each other and enjoy your time together.

Elderly care to support your independence

As we get older, our bodies can slow down and our minds aren’t always as quick as they once were, but that doesn’t necessarily mean that our desire to remain independent and secure has to change.

Whether you need a friendly reminder to take your medication, a helping hand in preparing your meals or discreet support in getting washed and ready for the day, Lynne and her team are here for you.

Each of our tailored care packages are created with your independence at the forefront, so that you can continue to lead the life you love with minimal disruption.

Respite care for your short-term needs

Care needs can arise at any point; whether your usual carer is taking a break or if you need a helping hand in getting back on your feet after an illness or injury, our respite care packages offer you the support you need, for as long as you need it. We’ll ensure a seamless transition between carers, providing you with the quality care that you expect from your own carer with no interruption to your usual routine.

We understand that emergencies can’t always be avoided, but that doesn’t mean that you have to make sacrifices to your quality of life. Even with as little as 24-hours’ notice, we can arrange care cover to support any of the following instances:

• Hospital discharge – If you need short-term care after time in hospital to rebuild your independence
• Emergencies – When your regular carer needs to tend to an emergency
• Short breaks – Giving your carer some time to rest and recuperate without any detriment to your ongoing care
• One-off occasions – When you want to join your family to enjoy a special event, such as a wedding or birthday celebration

Fully-trained carers in Maidstone

Here at Helping Hands, we are one of the leading care providers in the UK, so we understand exactly what is needed to provide the perfect level of support for you or your loved one. Each of our carers complete intensive training in areas such as manual handling, health & safety, safeguarding, equality & diversity, medication support and many more. Not only this, but our carers are all exceptionally compassionate and understanding; with Helping Hands you don’t just receive a carer, you have a friend.

Our carers also receive full background checks, such as Disclosure Barring Service (DBS) screening and are carefully selected by a fine-tuned recruitment process. Throughout their time at Helping Hands, carers also complete regular training refresher courses to ensure their skills and practice are always up-to-date and of the highest quality.

Also, not only are we the only homecare provider endorsed as a Centre of Excellence by Skills for Care, but we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Maidstone

If you’d like to find out more about the support options that Lynne and her team can provide for you, please get in touch with us on 01622 528 300. We’re available to take your call seven days a week and will be happy to meet with you so that we can get to know you. Please feel free to pop in and see us at our branch at Red Hill, or we can meet you for a coffee to discuss your needs in more detail; whether it is at a local café or your front room.

Areas across Maidstone that we cover: