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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01622528652 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting care in Gillingham

Known for its strong maritime and military connections with the nearby Historic Dockyard in Chatham, Gillingham is also the birthplace of the Elizabethan seafarer, William Adams. A small town in the county of Kent, Gillingham is placed along the River Medway and is also home to the UK’s leading homecare provider – Helping Hands.

The her team are here to provide the Gillingham community with compassionate and person-centred care, all within the comfort of your own home. Whether you are living with a degenerative condition that is affecting your day-to-day life, or you need support getting in and out of bed, the team are here to provide you with the exact level of support that you need.

Covering locations such as Brompton, Hempstead, Wigmore, Parkwood, Rainham and Twydall and the surrounding areas, our Gillingham team is full of kind-hearted carers that are trained to the highest standard to give you the support you need, when you need it.

Meet the team

Sue Smallbone

Meet Sue Smallbone, our Branch Care Manager, Gillingham

“Hi, I’m Sue. As the Branch Manager for Maidstone, it is my responsibility to ensure that our customers are always receiving the level of support that they need in order to remain comfortable and independent at home. “I really enjoy being able to support our carers enough to know that they are making a positive difference to our customers, and that our team are providing a fantastic level of care to the Maidstone community. I remember one particular gentleman who was living with severe physical disabilities, and I would escort him to college where he was doing a pottery course. He certainly tested my creative abilities when he wanted to make a scaled-down version of the White House!”
Alison Jones

Alison Jones

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareElderly CareRespite Care

Other services we provide at this branch

Visiting care in Gillingham to suit you

With 30 years’ experience under our belt, we are committed to providing the very best home care services to families throughout England and Wales. As a family-run business, we understand the importance of bespoke and personalised care, enabling you to remain safe and independent in the comfort of your own home.

Each of our carers complete a comprehensive training programme that is led by our very own expert carers, meaning that our carers are fully equipped to deal with a variety of conditions ranging from elderly support to acquired brain injuries.

We understand that, regardless of the condition, everybody has their own unique way of life, which is why we provide personal homecare to ensure that you can continue to live your life in the way that you want to with no restrictions. Whether you’re looking for 30-minute drop-in sessions to help you prepare your meals or routine calls throughout the day, our Gillingham team can support the following care needs:

  • Personal care – Help you get dressed and choose clothes, and support with washing and toileting
  • Medication – Whether you need a gentle reminder or assistance when taking medication
  • Routine calls – We can call in at regular intervals to give you and your family peace of mind
  • Mobility support – Escort you to appointments and/or help you get around the house and garden
  • Companionship – We can take you out to meet friends for lunch, or just be someone you can chat with
  • Household duties – Care for your pets, assist with cleaning, hoovering and washing
  • Health and nutrition – Make sure your food is in date and your meal are fresh, healthy and nutritious

It’s not just practical support that we can help with; we understand that your mental health is just as important as your physical wellbeing. So, if you’d like to do some shopping at the local market or go and cheer on Gillingham F.C, we’ll be right there with you.

Live-in care to support your needs

Whether you live on your own, as a couple, or with your beloved pet, Lynne and her team provide sensitive and unintrusive care packages to ensure that you can continue to live your life independently while still receiving round-the-clock support.

You may be living with a complex condition that requires regular one-to-one support, or perhaps your everyday tasks are no longer as straight-forward as they once were. Regardless of your circumstances, our live-in carers will work with you to ensure that you have the support that you need so that you can remain safe and secure in your home.

We understand that welcoming a new person into your home can be a little daunting at first, but the team are here to support you every step of the way in making decisions on your care, ensuring that you only receive the care that you are happy and comfortable with. What’s more, each of our carers are carefully selected to match your personality, hobbies and interests; so whether you enjoy a walk along the River Medway or a visit to the Royal Engineers Museum, we’ll be sure to find a carer that is compatible to you.

Live-in care doesn’t just provide you with round-the-clock support, so you always have somebody looking out for you whenever you need it; it also gives you the comfort of knowing that you can stay safe and independent in your own home. With live-in care, you are in control; there are no restrictions on visiting or mealtimes, so you can live each day on your terms while still giving you and your family peace of mind.

Discover more on what is live-in care here.

Domiciliary care in Gillingham

Traditionally known as care at home, domiciliary care gives you the freedom to choose the frequency and the intensity of the care that you need. Whether you need a 30-minute visit to help you get washed and ready for the day or several hours a day to help you get out and about, our Gillingham team are here to support you with any of your day-to-day tasks including personal care, housekeeping tasks and clinical care.

We understand the importance of being in control of your own care, which is why the team will work with you to provide a personalised care plan that is built entirely around you. Regardless of your condition, our team will work with you to ensure that you are safe and happy at home.

Specialised dementia care support in Gillingham

We’re proud to be one of the UK’s leading dementia care specialists, enabling us to support the many different types of dementia that nearly 850,000 individuals are living with across the UK.

With 30 years’ experience under our belt, we understand the anxieties and uncertainties that can surface after a dementia diagnosis, which is why each of our carers complete award-winning training so that they can support you in making a difficult time that little bit easier.

We understand the importance of familiarity when living with dementia, which is why our team will work closely with you to provide the right level of support, enabling you to remain in the comfort of your own home. Communication is key, and our expert team will be here to provide support and guidance to you and your family so that you can continue to enjoy your time together.

Elderly care to support your independence

Ageing is inevitable, and as we grow through the various stages of life, it can become more difficult to go about our day-to-day life as we used to do. Whether you need support in getting in and out of bed or a gentle reminder to take your medication, the team are here to provide you with the elderly care you need, when you need it.

It’s incredibly important to us that you can remain safe and secure in the place that you feel most comfortable, which is why each of our tailored packages are designed with your independence at the forefront.

Respite care for your short-term needs

Your usual carer may need to tend to a family emergency, or perhaps you are due to be discharged from hospital and you need a helping hand to get back on your feet. The team offer personalised respite care packages to offer you the support that you need, for as long a you need it.

We’ll ensure a seamless transition between carers, providing you with the high-quality care that you need with no interruption to your daily routine. With as little as 24-hours’ notice, we can arrange the right support to ensure that you make no sacrifices to your quality of life.

Award-winning training for our carers in Gillingham

We’re proud to be one of the leading homecare providers in the UK, so we understand exactly what is needed to ensure that you or your loved one can remain confident at home. Our carers are fully-trained in all aspects of care, including manual handling, health & safety, safeguarding, equality & diversity, medication support and many more. As well as this, our carers are also kind and compassionate by nature, so you won’t just receive a carer; you’ll gain a friend.

Each of carers receive full background checks, such as Disclosure Barring Service (DBS) screenings and they are all carefully selected by a fine-tuned recruitment process, as well as completing regular refresher courses to ensure their skills and practices are always up-to-date and of the highest quality.

Helping Hands is the only homecare provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Gillingham

If you’d like to find out more about the support options that the team can provide for you, please get in touch with us. We’re available to take your call seven days a week.

If you’d prefer to meet with us face-to-face, please feel free to pop in and see us at our branch, or we can meet you for a coffee to discuss your needs in more detail; whether it is at a local café or your front room.

Call us on 01622528652 Talk to us on live chat Request a call back

Our credentials

Our Gillingham branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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