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Locally managed service

West Malling

Little and often, companionship to nursing. With branches nationwide.

West Malling

We’ve been supporting people to remain at home in the place they love since 1989, so it’s obvious why we’re the home care experts after all these years. Regardless of your care needs we can support you, as our carers have a wide range of experience backed up by our fully managed care packages and regulation by the CQC and CIW. Care visits start from just 30 minutes a week and go all the way to live-in care, so why not contact us today to learn more about care in and around West Malling?

We can support you in and around West Malling, Offam, Leybourne, Addington, Ditton, Aylesford, St Mary’s Platt, Borough Green, Ightham, Comp and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01622528652 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting care in West Malling

West Malling has several historic buildings such as St Leonard’s Tower, a Norman keep built between 1077 and 1108 by Bishop Gundulf, and other buildings of interest including Ford House, which is over 600 years old and a mainly Georgian High Street. While our own history can’t quite compete with that, we have been established in the home care industry for over 30 years which has given us a wealth of experience and expertise in a variety of conditions and care needs. Our visiting care and live-in service can support you in your own home and with visits starting from just 30 minutes we can design a package of care to suit you.

Meet the team

Sue Smallbone

Meet Sue Smallbone, our Branch Manager, Maidstone

“Hi, I’m Sue. As the Branch Manager for Maidstone, it is my responsibility to ensure that our customers are always receiving the level of support that they need in order to remain comfortable and independent at home.

“I really enjoy being able to support our carers enough to know that they are making a positive difference to our customers, and that our team are providing a fantastic level of care to the Maidstone community. I remember one particular gentleman who was living with severe physical disabilities, and I would escort him to college where he was doing a pottery course. He certainly tested my creative abilities when he wanted to make a scaled-down version of the White House!”

Kerry Feltwell

Kerry Feltwell

Regional Clinical Lead, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Agency Care

Other services we provide at this branch

Home care visits in West Malling

Visiting care is available from just 30 minutes a week; perhaps we can support you to an appointment or activity you enjoy, but if you need more support we can also be with you for as many pre-arranged visits as you need every day. Visiting care is a great alternative to moving into residential care as you don’t have to leave the home you love and your familiar surroundings mean you’ll be living your best life possible as independent as you want to be.

Live-in care in West Malling

Live-in care means you get a compassionate and expert carer living in your home with you, providing all the support and companionship you need. Whether you have complex or milder requirements, you may not want to uproot from your beloved home and move into residential care, and there’s no reason why you should. Our carers can support you with every aspect of your daily routine, thanks to your personalised support plan that accompanies your bespoke package of care.

Better than an agency in West Malling

We’re better than an agency because at Helping Hands we always work tirelessly to ensure that our customers live their best lives as possible in their own homes. Our amazing carers go above and beyond to ensure that our customers’ independence is promoted at all times so that they can live the life they want in the place they love. Thanks to our bespoke packages of care and personalised support plans, we can ensure that your routines and preferences are always respected.

Domiciliary care in West Malling

Domiciliary care, or care in your own home, is something that we’ve been specialists in for over 30 years. Our visiting and live-in care services support thousands of customers to live their best lives possible in the homes they love, and our amazing carers go above and beyond every single day to support them. Whether you’d appreciate support with housework and household tasks, personal care, meal preparation, medication or so much more, we are the domiciliary care experts to trust.

Dementia care at home

Remaining in your own home when living with dementia can be beneficial, because being amongst familiar surroundings can help to reduce confusion and anxiety. While you may not need dementia care early in your journey with dementia, as time goes on it may be helpful to have some professional care to reduce pressure on loved ones. Additionally, it’s important to talk about your care preferences with family early on, to prevent them needing to make decisions on your behalf later on.

Respite care for short-term support

If you are going to be without care for a while, perhaps because your regular carer is ill or because they need to take a holiday, we can provide respite care for as long or as briefly as you need it. Residential care is not the only option for temporary care, and it would be so much easier to remain in the home you love rather than have to uproot to somewhere you don’t know. Even if you need care in a hurry, we can usually get someone to you within 24 hours.

Elderly care for extra support at home

When life is at home is becoming more difficult to manage on your own, perhaps due to age-related frailties or the after-effect of a health condition, you can talk to us about elderly care. Our compassionate and friendly carers will come to your home and support you with aspects of your routine that you may be struggling with, such as vacuuming, personal care, meal preparation and so much more.

Fully trained carers in West Malling

We think that our carers are among the best in the industry because they care so passionately about keeping our customers fully supported in the home they love for as longa s possible. Without them we wouldn’t have a business and we hope you’ll agree they really are the heart of Helping Hands. Thanks to our fully managed service being independently regulated by the Care Quality Commission and Care Inspectorate Wales, you can have the fullest confidence in our ability to support you or your loved ones at home.

Find out more about care at home in West Malling

Find out more about care at home in West Malling, talk to our friendly customer care specialists today. They’re available seven days a week to take your call, or if you prefer you can contact us via our website.

Call us on 01622528652 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
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