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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Manchester

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Manchester Branch

and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 40 reviews
Outstanding85%
Excellent15%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Manchester branch? Leave a review

Read our Reviews

5.0 rating
5 November 2019

Pleasant, understanding and compassionate

Chris Howard
5.0 rating
5 November 2019

Very calm, patient and empathetic

Deborah Darlington
4.0 rating
5 October 2019

Very helpful

Carol Ellor
5.0 rating
8 September 2019

Lovely telephone manner and seemed very caring

Helen Lancaster
5.0 rating
7 September 2019

Empathy of the agent I spoke to, her friendliness, and her professionalism

Judith Hackett
5.0 rating
29 August 2019

Very helpful and efficient staff

Karen Lomax
5.0 rating
27 August 2019

So far they have been very friendly and helpful with every aspect

Hilary
5.0 rating
23 August 2019

The assessor was kind, approachable, helpful provided lots of good information. Without being judgemental.

Jane Tonge
4.0 rating
15 August 2019

Received the information requested and the follow up process. Pleasant and clear assistant.

Ian Eyre
5.0 rating
7 August 2019

Rebecca was really helpful

Nicola Smith
5.0 rating
5 August 2019

Friendly helpful and informative

Chris Howard
4.0 rating
31 July 2019

it’s early days. The carer is lovely. Kind, thoughtful and friendly. Mum really liked her. Unfortunately she was 15 mins late due to getting lost. Quite a lot of people do the same as they think Apt 2 is actually number 2 Brackley Road instead of Apt 2 29 Brackley Road.

Lisa Hoy
5.0 rating
31 July 2019

Initial contact was very professional and caring, to early to give opion and the care as only had 2 visits, so early days yet. Thank you.

Shaun Parkinson
5.0 rating
19 July 2019

Sam who called was very friendly, professional and informative. Called back as promised. Very impressed.

Sarah Etherington
5.0 rating
30 June 2019

Leanne was excellent, understanding of my parents’ memory issues.

Lisa Hoy
5.0 rating
26 June 2019

Service has been great

Dave Pomfrey
5.0 rating
26 June 2019

Adrian was very helpful & explained everything perfectly

Jane Leahy
5.0 rating
19 June 2019

Lois’ visit to my father every Tuesday morning on the dot of 10am works extremely well. She looks very smart in her uniform and is so friendly and kind to my father who looks forward to her visits.

Gillian Masters
5.0 rating
17 June 2019

Finance office was on the ball. Carers always char and put my mums mind at rest and sort things out

Peter Howard
5.0 rating
17 June 2019

Phoebe was very helpful and caring of my situation

Melanie Woolsenden
5.0 rating
16 June 2019

Manager introduced herself communicated to me within a professional friendly manner & listened to all my concerns questions & made me feel comfortable & explained an appointment to progress further. Overall excellent communication I very much appreciated the timely home visit thankyou Bernadette / Liked �Thank you! Your feedback will be used to help us continually improve our service.�

Bernadette Delahunt
5.0 rating
16 June 2019

Very helpful

Alison Walker
5.0 rating
16 June 2019

Very helpful

Alison Walker
5.0 rating
13 June 2019

Member off staff spoke to me within a professional friendly manner & listened to me answering my questions & made an appointment to progress further. Overall excellent communication thankyou

Bernadette Delahunt
5.0 rating
31 May 2019

Staff are very helpful and accommodating

Angela Wood
5.0 rating
31 May 2019

It was a text based talk arranging a phone call. Though it is strange you asking me to rate a call that never happened.

Tom Evans
4.0 rating
31 May 2019

I can’t believe you have changed companies and moved out of the centre where my mum is based and not told anyone. Suddenly you have become helping hands and the contact we had with the old company meant walking across a corridor to speak to someone when we had a problem. Now I have no idea where they have gone. They have moved out and we haven’t been sent any contact details. This is the first correspondence I have had.

Andrew Hargreaves
4.0 rating
30 May 2019

Great ideas and good knowledge on care provisions, however price point create an affordability problem with people on a budget employing your business

Susan Maguire
5.0 rating
26 May 2019

Excellent helpful service

Nicola Smith
4.0 rating
23 May 2019

It was helpful, but I would never give a 5

Andrew Logan
5.0 rating
23 May 2019

Was very helpful

Alison Walker
5.0 rating
23 May 2019

Very helpful, can’t do enough to help when needed

Jayne Wood
5.0 rating
21 May 2019

Because the assessor was very helpful

Alison Walker
5.0 rating
16 May 2019

She treated my mother as a real person. She was very thorough and was trying to help in every way she could.

Peter Howard
5.0 rating
30 April 2019

I spoke to Lucy. She was kind, helpful and our conversation was very informative. After having searched for such a long time it was a breath of fresh air to talk to someone who could help and was interested.

Deborah Ashton
5.0 rating
18 April 2019

Leanne was very helpful of the situation when talking about care for my mum.

Jane Wood
5.0 rating
17 April 2019

A personalised service and the lady I spoke to went above and beyond to give me some very useful information. Thank you!

Michelle Huskinson
5.0 rating
17 April 2019

So easy to speak to, very understanding,made me feel comfortable,x

Lisa Gilchrist
5.0 rating
15 April 2019

Adrianne was very helpful in assisting me

Peter Cvjetan
5.0 rating
8 April 2019

I found Rebecca to be both Professional and Caring.. She paid particular attention to our individual needs whilst reassuring me that Helping Hands would be able to provide a Service Deserving of Recomendation.. A great ambassador for your company.

James Crawley

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