Manchester

Pleasant, understanding and compassionate

Very calm, patient and empathetic

Very helpful

Lovely telephone manner and seemed very caring

Empathy of the agent I spoke to, her friendliness, and her professionalism

Very helpful and efficient staff

So far they have been very friendly and helpful with every aspect

The assessor was kind, approachable, helpful provided lots of good information. Without being judgemental.

Received the information requested and the follow up process. Pleasant and clear assistant.

Rebecca was really helpful

Friendly helpful and informative

it’s early days. The carer is lovely. Kind, thoughtful and friendly. Mum really liked her. Unfortunately she was 15 mins late due to getting lost. Quite a lot of people do the same as they think Apt 2 is actually number 2 Brackley Road instead of Apt 2 29 Brackley Road.

Initial contact was very professional and caring, to early to give opion and the care as only had 2 visits, so early days yet. Thank you.

Sam who called was very friendly, professional and informative. Called back as promised. Very impressed.

Leanne was excellent, understanding of my parents’ memory issues.

Service has been great

Adrian was very helpful & explained everything perfectly

Lois’ visit to my father every Tuesday morning on the dot of 10am works extremely well. She looks very smart in her uniform and is so friendly and kind to my father who looks forward to her visits.

Phoebe was very helpful and caring of my situation

Finance office was on the ball. Carers always char and put my mums mind at rest and sort things out

Manager introduced herself communicated to me within a professional friendly manner & listened to all my concerns questions & made me feel comfortable & explained an appointment to progress further. Overall excellent communication I very much appreciated the timely home visit thankyou Bernadette / Liked �Thank you! Your feedback will be used to help us continually improve our service.�

Very helpful

Very helpful

Member off staff spoke to me within a professional friendly manner & listened to me answering my questions & made an appointment to progress further. Overall excellent communication thankyou

Staff are very helpful and accommodating

It was a text based talk arranging a phone call. Though it is strange you asking me to rate a call that never happened.

I can’t believe you have changed companies and moved out of the centre where my mum is based and not told anyone. Suddenly you have become helping hands and the contact we had with the old company meant walking across a corridor to speak to someone when we had a problem. Now I have no idea where they have gone. They have moved out and we haven’t been sent any contact details. This is the first correspondence I have had.

Great ideas and good knowledge on care provisions, however price point create an affordability problem with people on a budget employing your business

Excellent helpful service

It was helpful, but I would never give a 5

Was very helpful

Very helpful, can’t do enough to help when needed

Because the assessor was very helpful

She treated my mother as a real person. She was very thorough and was trying to help in every way she could.

I spoke to Lucy. She was kind, helpful and our conversation was very informative. After having searched for such a long time it was a breath of fresh air to talk to someone who could help and was interested.

Leanne was very helpful of the situation when talking about care for my mum.

So easy to speak to, very understanding,made me feel comfortable,x

A personalised service and the lady I spoke to went above and beyond to give me some very useful information. Thank you!

Adrianne was very helpful in assisting me

I found Rebecca to be both Professional and Caring.. She paid particular attention to our individual needs whilst reassuring me that Helping Hands would be able to provide a Service Deserving of Recomendation.. A great ambassador for your company.