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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 40 reviews


Here at Helping Hands Manchester, we are proud to offer person-centred home care to those across the city who need help and assistance with everyday tasks and their health care. Our team is fully regulated and monitored by the Care Quality Commission, meaning that we adhere to only the highest standards in the industry, including the training of our private carers and the safety of our service.

We cover care in Bury, Didsbury, Middleton, Rochdale, Salford, Altrincham, Glossop, and the surrounding areas. Use our postcode checker to see if we provide care in your local area or call us to discuss your care further.

This branch covers where you need care:

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To learn more about how we can help call

01616 387 532 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Manchester, 154 Bury New Road, Whitefield, Manchester, M45 6AD (see on maps)

Live-in and visiting care in Manchester

We’re proud to have been providing person-centred care to thousands of families across England and Wales for over 30 years, ensuring that they can remain at home with no compromise to their independence. And our Manchester care team are no different; they can arrange a home visit to discuss your care needs as soon as you need them to, creating a support plan that is tailored entirely around you. If you are a fan of Manchester’s rich music heritage, we’ll ensure that these type of intricacies are built into your care plan so that you can continue with beloved hobbies and interests, as well as get the right support for your health needs.

You may want to opt for short, regular calls with our visiting care service, helping you with the cleaning, shopping, meal preparation and for some companionship at a time that suits you. For more complex health needs, live-in care may be a more suitable option for you, providing you with 24-hour care from your very own dedicated live-in carer. Regardless of the type of service you choose, our aim is to keep you safe and well at home without the need to move into residential care.

Meet the team

Heather Lloyd

Meet Heather Lloyd, our Branch Care Manager, Manchester

My responsibilities and values are to ensure that we deliver person-centred care for all individuals, to ensure that everyone involved in our service feels valued, I have over 14 years of experience and have a wide range of experience within different sectors of Healthcare. My heart has always been within the care sector. I began working for Helping Hands after losing my father in 2020. I wanted to be a part of a company that stands out, has positive impacts on people's lives and enables people to live comfortably in their own homes. A company that is person-centred and truly value the customers. Helping Hands has a great structure and support network. The passion shines through from each and every staff member within the company and this shows in the high-quality care we provide to our customers. I am very passionate about my job and like to go the extra mile. When I am not working I love to spend time with my family, making memories with my husband and children.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Nathan Duran

Nathan Duran

Area Care Manager, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

Home visits tailored to your needs

We understand how important it is that you remain in control of your care, which is why the team will work with you to provide a personalised care plan that puts your needs at the centre. Whether your loved one is living with dementia and you are concerned for their wellbeing at home, or you simply need some extra support in getting out and about in your local community; our Manchester team are here to give you the support you need, when you need it.

With each of our carers completing an award-winning training programme, our Manchester team are fully equipped to provide high-quality support for Parkinson’s, Alzheimer’s, cerebral palsy, mental health conditions and many more.

Live-in care to support you in Manchester

For those that require more intensive support at home, live-in care is the ideal solution for you to remain in the comfort of your own home with no compromise to your safety or independence. We understand that it can be daunting to invite somebody new to live in your home with you, but the team are here to provide unintrusive guidance and support to alleviate any worries you may have.

Here at Helping Hands, it’s important to us that we give you more than just practical support; we provide companionship. Not only do we work with you to ensure that your care package is tailored entirely around your needs, but we also work with you to find a carer that is suited to your personality, hobbies and interests, so you can enjoy your time together not just as carer and customer – but as friends.

Live-in care gives you the flexibility that you need to remain in control of your care with no compromise to your usual routine. With no visiting restrictions, no set mealtimes or menus and no daily schedules, the team will enable you to continue to live your life entirely on your terms.

Discover more on what is live-in care here.

What’s the difference between Helping Hands and a care agency in Manchester?

There are quite a few differences between Helping Hands Manchester and a care agency, the main one being that our service is regulated by the Care Quality Commission (CQC), which ensures that our care is safe, effective and responsive. This isn’t always the case for other care agency services who may not be regulated by the CQC.

With a fully managed service from Helping Hands, you have complete peace of mind that every part of your support plan and arrangements for care are being looked after by our team – from recruiting carers, training them to a professional standard and ensuring they are looked after, to managing your care by our dedicated local team as well as an all-inclusive price. Conversely, with a senior care agency, you are required to arrange your carers’ employment and seek out a replacement if they are unwell or need to take a break. Additionally, the amount that you pay for your care may differ daily with a care agency, depending on what you need support with, which may become difficult to keep track of and plan for. We keep the cost of care in Manchester simple so you don’t have to worry.

Domiciliary care in Manchester

As an ideal alternative to residential care, domiciliary care enables you to remain within your own home while you receive the support you need. With domiciliary care from our Manchester team, you have the freedom to choose the frequency and intensity of your care.

From 30-minute drop-ins to overnight support for more complex conditions, the team can support you with any of the following care needs:

  • Personal care – Support with dressing, showering, washing and continence
  • Medication – Friendly reminders to take any prescribed medicines
  • Routine calls – Wake up and evening calls to get you in and out of bed safely
  • Mobility support – Help getting out and about or assistance when getting used to a walking aid
  • Companionship – Popping in for a cup of tea and a chat
  • Household duties – Cleaning, washing up, laundry and help with opening & answering post
  • Health and nutrition – Preparing food and making nutritious meals

Specialist dementia care from our Manchester team

The time following a dementia diagnosis can cause lots of uncertainties. We understand how unnerving it can be for you and your loved ones while you come to terms with your diagnosis, which is why the Manchester team are here to help you through every step of your journey.

We’re proud to be one of the UK’s leading dementia specialists, and with our expert team in Manchester on hand to offer guidance and support whenever you need it, you and your family can find comfort in knowing that you are in safe hands.

With the anxieties that come with dementia, familiarity is key. That’s why our team of carers will provide a care plan that suits you, in the place you know best.

Elderly care to support your independence

As we develop through the latter stages in life, it can often become apparent that our minds and our bodies aren’t as quick as they once were – but that doesn’t mean that you have to make any sacrifices to your independence. Whether you need a helping hand to fold your laundry or walking to the shop for your morning newspaper, the elderly care team are here to help you with anything you need.

And if you’re living with a progressive condition, we can increase the regularity of your care and be with you every step of the way.

Respite care for your short-term needs

There’s no telling when any one of us may need a little extra help. Care needs can arise and change at any given time, often with very little notice – but not to worry, our Manchester team can provide you with respite care packages to give you the support you need, when you need it – sometimes with as little as 24 hours’ notice.

Whether your regular carer is taking a break, you’re returning home from a hospital admission or you are planning a trip away and you’d like a little extra support, we can support with any of the following instances:

  • Hospital discharge – If you need support in regaining your independence after a hospital admission
  • Emergencies – When your regular caregiver has a family emergency
  • Short breaks – Enabling you to enjoy a break away with some support along the way
  • One-off occasions – When you want to be with your family during milestone celebrations, such as a wedding or birthday party

Private care in Manchester

When you opt for private care, you’ll receive a bespoke care service that is fully tailored to your individual requirements and wishes. From the moment you first contact us, our friendly customer support team in Manchester will take the time to understand your condition and help you develop a flexible package of home care that caters for your needs and gives you the independence, confidence and comfort you deserve. From meal preferences to bed times, you’ll be in total control of your care plan, and our fully-trained carers will support you around your home in any way you require.

Award-winning training for carers in the Manchester team

With 30 years’ experience under our belt, we’re proud to be one of the leading home care providers in the UK. Ever since our inception in 1989, we’ve been providing dedicated, person-centred care at home to each of our customers; but none of this would have been possible if it wasn’t for our remarkable carers.

The qualities it takes to become a carer cannot always be taught, and it is the kindness, selflessness and empathy of our carers that keeps Helping Hands at the forefront of the care industry.

Our fine-tuned recruitment process ensures that all of our carers receive full background checks, including Disclosure Barring Service (DBS) screenings. With only 2% of applicants being accepted for employment, you can rest assured that your care is provided by only the best.

We’re also the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we’re fully licensed by the Care Quality Commission (CQC).

Find out more about live-in care in Manchester

If you’d like to discuss your live-in or visiting care requirements in more detail, please get in touch with the team. Our phone lines are open seven days a week.

If you’d like to meet face-to-face, please feel free to pop into our branch on Bury New Road, or we can meet you for a coffee in the most suitable place for you; whether that’s at your local coffee shop or in your front room.

Call us on 01616 387 532 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Manchester to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 40 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.9 out of 5

from 16 reviews

Our credentials

Our Manchester branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Manchester, 154 Bury New Road, Whitefield, Manchester, M45 6AD Show on Map

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