Reviews for our Market Harborough Branch
Naomi Allen and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
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Lucy & Michelle we’re very reassuring, and didn’t put any pressure on me, and left me with the relevant information to read through.
Polite personable professional
Rachel was really sympathetic and gave plenty of her time to listen to both myself and my mum in a really nice and unrushed way giving my mum lots of hope for when she gets home.
We contacted Helping Hands for advice and assistance as my dad was diagnosed with Alzheimer’s 18 months ago and my mum is struggling to accept and come to terms and my dad needs support, after explaining this Melissa was so supportive and I feel a weight has been lifted that we are now on a path to help my parents as best we can.
Done a superb job, couldn’t be better
Although initially apprehensive, my Mother has been very satisfied with all the staff supplying the regular care and I have found the same with the Management team.
She adapted well to our needs. The companies capacity did not match our revised requirements. A future relationship was not rule out.
Christine couldn’t have been friendlier or more helpful. I scored 4 not five as there are not currently enough staff to give a choice as to which support staff we can have. Otherwise great
Very professional, informative and sympathetic. Listened to what we had to say extremely well. Friendly and compassionate.
Very helpful information and compassion courtesy shown on this initial call
Phone assistant was very helpful
Not only was Amy very polite friendly and helpful but everyone l.l have spoken to l would give them a 5
Friendly helpful cheerful and knowledgeable
I thought the information provided was informative, staff on phone polite and knowledgeable and was satisfied with service.
Ben was extremely helpful and curtious. He seemed to understand the sort of care required.
Very professional, clear dialogue. Very easy to talk too. Gathered enough information. Listened to me and was very respectful. I hope this reflects the service that is on offer
Because l was told very clearly everthing i needed and wanted to know.Very helpful thankyou.
Very friendly and helpful staff
The manager was very professional and polite. She was thorough with her questions and put my dad at ease from the outset. She talked through the options, and I feel very confident and assured that a high standard of support will be given to my dad during my break.
Hi, I spoke with a lady called Mellisa who was really friendly and helpful.
I have scored you a 5 as you were extremely helpful and understanding
Just nice persona
Prompt response to my question. Receptionist very professional.
Very efficient, friendly and informative service.
Just a nice friendly/helpful person
Assessor professional, warm, & approachable – just right to reassure my parent having care for the first time
Lady who answered phone was very helpful & considerate also able to answer my queries Lx
I thought I had already done this–. Naomi immediately had my shy Mother chatting away. Extremely professional but oozing warmth and compassion. Ben was my initial contact , he was superb too x
Naomi immediately had my shy Mother chatting away. Extremely professional but oozing warmth and compassion. Ben was my initial contact , he was superb too x
Oops that should be 5
Very professional, approachable and friendly showed great empathy whilst remaining professional
Understanding of people’s needs. Also put caller at ease.
Absolutely brilliant service from Ellie, really helpful and friendly
Alison Taylor was absolutely amazing in organising and dealing with my father she is a true professional. The telephone team especially Phoebe are also brilliant
Polite, attentive, detailed questions sensitivity handled. Felt more confident about what could be offered by the end of the visit.
Phoebe was really helpful and flexible