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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Helping Hands are experts in home care, thanks to our over 30-year history supporting people to stay independent at home. Our care starts from just 30 minutes a week and you can be sure that our carers will support you fully, regardless of your condition. We are fully regulated by the Care Quality Commission (CQC), meaning that our standards remain high at all times and we’re always striving for excellence. Call us today to discover how we could be supporting you or your loved ones to remain in the home you love.

Areas covered by the Melbourne branch include Ticknall, Stanton by Bridge, Wilson, Breedon on the Hill, Tonge, King’s Newton and nearby places.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01322771985 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live in care in Melbourne

Melbourne is a South Derbyshire market town first recorded in the Domesday Book of 1086 as the Royal manor of Mileburne, meaning ‘mill stream.’ Notable residents include Thomas Cook, the famous travel agent, who was born here in 1808.

Since our inception in 1989 Helping Hands has had many famous faces as customers, so it’s no surprise that we wanted to form closer ties with Melbourne, a place that has had many famous residents. We’re the home care experts because we’ve supported thousands of people to remain in the home they love while receiving the care they need. We always promote independence and ensure that you are firmly at the centre of your care journey. Visiting care starts from just 30 minutes a week, or one of our live-in carers can provide companionship around the clock, so talk to us today about your care options.

Meet the team

Carey-Anne Bebbington

Meet Carey-Anne Bebbington, our Branch Care Manager, Melbourne

As a Branch Care Manager for Derby, it is my responsibility to lead both the Branch and Community team to ensure that the day-to-day operations of the branch run smoothly whilst adhering to CQC regulations and adhering to Helping Hands values and principles. I strive to make a positive environment for all and ensure the customers are safe and free from any harm or abuse. As a leader, my goal is to ensure the carers have the right tools to do their job and are equipped with as much knowledge to feel appreciated and valued, this way I can assure the customers are receiving the best care they deserve. I have a wonderful family in South Africa that has supported me in every step of my career and personal growth, this torch has now been passed onto my husband and little girl. My quality time now is spent watching Cocomelon, going to parks and making her the best little person she can be.
Monica Ahir

Monica Ahir

Regional Care Director, Central

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Nesta Bishop

Nesta Bishop

Live-In Area Care Manager, Central

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareElderly CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care in Melbourne

With visiting care from Helping Hands you get compassionate carers who go above and beyond to ensure you get the best care possible. With visits starting from just 30 minutes a week you can be sure we’ll support you however often you need us, for whatever tasks we can support you with. This includes personal care, medication administration, mobility support, meal preparation, housework, laundry and so much more.

Live-in care in Melbourne

With live-in care you get the benefit of a supportive carer being with you all day and night, which isn’t just a comfort for you, it can reassure your family and friends too. We also have a team of clinical nurses who specially train our carers to deal with complex care cases, so if you are living with higher-level clinical needs, we can still support you fully in your own home. Your compassionate and professional carer will be able to support you fully with every aspect of your care, from housework and watering your plants to personal care and medication.

Better than an agency in Melbourne

Helping Hands is a home care company, not an agency, and the two have some fundamental differences. It means that all of our carers are directly employed by us rather than you having to worry about who is paying their wages and our service is fully managed and regulated to ensure a better experience than an agency could give you. Your care is the most important aspect of your whole Helping Hands experience and that’s what your carer will be focussing on.

Dementia care at home

When diagnosed with dementia it can conjure up a whole range of emotions and questions about what the future will hold and whether you will need care. While it’s very hard to answer the first question, we can easily reassure you with the second, as dementia care from Helping hands will see you being fully supported in the home you love by dementia specialist carers. This can be beneficial because the familiar surroundings may help to reduce confusion as time goes on, so talk to us about dementia care and see how we could be supporting you.

Respite care for short-term support

Respite care can suggest the need to go into residential care, albeit temporarily, yet this doesn’t suit everyone and if you’re able to stay in the home you love that must surely be the preferred alternative. If your regular carer just needs to take a break or your family are going on holiday, we can be there for you, or in the case of an emergency situation such as your carer becoming ill, we can be in your home within 24 hours.

Elderly care for extra support at home

As we get older, we can all notice that we slow down a bit and familiar tasks start to take longer than they once did. If this is the case for you then we can support you in your home from just 30 minutes a week. Perhaps you’d appreciate some vacuuming, light dusting, personal care or laundry undertaken? No matter how we can help, you’ll be glad you asked us to provide elderly care.

Fully-trained carers in Melbourne

Everyone who works for Helping hands takes our responsibilities very seriously to ensure that the highest standards of care at home are provided for our customers at all times.  We rigorously train our carers to ensure they can fully support your needs and we encourage them to continue learning throughout their career with us. We are fully regulated by the Care Quality Commission, and have been accredited by some of the UK’s foremost charities and experts. Consequently, if you want to be cared for by a company with over three decades’ expertise, the Melbourne team will be waiting to take your call.

Find out more about care at home in Melbourne

Call our friendly team of customer care specialists seven days a week to discover how we could be supporting you. Or, if you prefer, contact us via our website and we’ll be happy to call you back.

Call us on 01322771985 Talk to us on live chat Request a call back

Our credentials

Our Melbourne branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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