We would love to chat so please request a callback from our expert team. Alternatively, our lines are open Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm.

Find your branch

CQC & CIW Regulated

Receive care in 24 hours

Rated Excellent on

Industry leading carer training

Home care in Merseyside

Rated Excellent on

Lines open until 5:30 PM

New customer

Lines are currently closed

Existing customer

0151 559 1742

Lines open until 5:30 PM

New customer

Lines are currently closed

Existing customer

0151 559 1742

Visiting care and home care in Merseyside

Home to the Beatles, Liverpool Cathedral, Aintree Racecourse and the spectacular Knowsley Hall, the county of Merseyside is rich in cultural and historical significance.

It’s also home to a wonderful team of Helping Hands carers, who are able to help you continue living life on your own terms and enjoying all the wonderful culture, art, history and sport that Merseyside has to offer.

Whether you need visiting care, live-in care, respite care, palliative care or any of our other services, you can rest easy knowing that we’re fully regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW).

Quality care at home

From short term support to longer term visits and live-in care, our Merseyside team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Merseyside care team

Clare Leleszis

Branch Care Manager

Adam Wilkins

Divisional Director

Sue Edge

Area Care Manager

Our Reviews

Fully regulated by the CQC

Our Merseyside branch is fully regulated and accredited by the CQC

Find out more

High quality home care in Merseyside

Since 1989, Helping Hands have helped tens of thousands of people to continue living independently and comfortably in their own homes through our dedicated home care.

We’re able to offer care across the whole of Merseyside, including Liverpool, Knowsley, Sefton, St Helens, Wirral and more.

We’re committed to providing a high-quality home care service that gives our customers a holistic, flexible package of support where they’re in charge of their own routines and lifestyle.

24/7 live in care support

Our live-in care in Merseyside services are flexible and adaptable to people with all manner of needs – from the straightforward to the very complex. Every Helping Hands carer receives industry-leading training in caring for people living with dementia, types of cancer, Parkinson’s, and other conditions.

We’re also able to provide basic support with things like housekeeping, meal preparation and companionship. Your live-in carer will stay in your home with you and provide proactive assistance to help you enjoy an independent lifestyle.

Why Helping Hands is better than a care agency in Merseyside

We’ll be alongside you every step of the way throughout your care journey, ensuring you’re getting a package of support that’s fully tailored to your specific needs, wishes and circumstances. We know that everyone’s care requirements are completely unique to them, which is why we never adopt a one-size-fits-all approach to our care.

Instead, your local care manager in Merseyside will visit you at home for an initial care needs assessment, where they’ll get to know you and understand how we can best help you to continue enjoying living at home. We’ll then put together a detailed care plan designed around your needs, and will monitor your situation and condition to ensure we’re constantly giving you the right type and level of support.

Qualified carers providing home care in Merseyside

At Helping Hands, we only hire people who possess naturally kind and compassionate personalities to our care teams, because we believe that these are essential characteristics for a really good carer. Our recruitment process is highly selective – only 2% of candidates are successful, and they must undergo rigorous background checks before joining the team. Then, when they start, every carer receives our industry-leading carer training, where they’re equipped to provide a wide range of care services to people with varying needs. Their training will continue on a regular basis through refresher courses, so that their knowledge and skillset are kept up to date.

Other areas we cover

Follow us on social media

FAQs

Home care can be an excellent solution for people who want to remain living at home while receiving extra support. This may be due to ageing, long-term health conditions, disability or recovery after hospital treatment. For many individuals, staying at home offers comfort, familiarity and a sense of control.

We believe that home can be the best place to receive care. Home care in Liverpool provides one-to-one support tailored to individual needs, allowing people to maintain their routines and independence. Care is delivered with compassion and respect, ensuring dignity and choice remain central. The Liverpool team are proud to support people in living safely and confidently in their own homes.

The cost of home care in Liverpool depends on the level of support required. Care packages are flexible and range from occasional visits to comprehensive live-in care. Pricing reflects the amount and type of care provided, ensuring a personalised approach.

A free care assessment helps identify the most suitable level of support. During this process, the team will explain costs clearly and answer any questions. Helping Hands focus on openness and clarity, helping families make informed decisions. The Liverpool team are always available to discuss care options in more detail.

Yes, home care is designed to adapt. If your needs change, your care plan can be reviewed and adjusted accordingly. This might include increasing support during a period of illness or reducing visits if circumstances improve.

The Liverpool team review care regularly to ensure it remains appropriate and supportive. This flexibility ensures your care continues to reflect your situation and preferences.

If care is needed urgently, Helping Hands aim to begin support within 72 hours of your first call. The process starts with a free care assessment carried out in your home by a local care manager.

This visit provides an opportunity to discuss your needs, daily routines and preferences. Once the assessment is complete, a start date will be agreed based on availability.

Starting home care is simple. A call to the customer support team will arrange your free care assessment. During the visit, your care manager will take time to understand your lifestyle and support needs.

If you’re happy with the proposed care plan, we’ll match you with carers who suit your needs. Care then begins in your home, providing reassurance, practical help and companionship.

All Helping Hands carers are directly recruited, trained and employed by the company. They are insured and bonded, offering peace of mind to customers and their families. The team maintain high standards of care quality and professionalism.

If your regular carer cannot attend, a suitable replacement will always be arranged. The team aim to keep visits as close as possible to the original time, ensuring continuity and reliability of care.

Branch information

Address

Helping Hands Liverpool, 190 Allerton Road, Liverpool, L18 5HU

Show in maps

Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

Chat with usLiveChat

Home care in Merseyside