Reviews for our Newcastle Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
The assessor led the conversation well. I felt that the assessment was correctly conducted and thorough. All of our questions were answered.
A very pleasant experience. The lady I spoke to was very knowledgeable and open about the serivec which you can provide.
Very friendly and helpful. Dealt with my enquiry quickly and effectively
Lovely lady I spoke to and very helpful and appointment was made straight away
I think Dad really enjoys the carers coming in to help him. He seems to enjoy their company and they seem very helpful and cooperative.
He reassured us on a number of aspects, such as the fact that a small team would be providing the personal care and that the company paid them well and allowed for travel time – so that we knew the care provided wouldn’t be rushed or impersonal. This helped us to feel confident about proceeding, as did the fact that he explained that the company could be flexible in responding to changing care needs. He also assessed our home set-up and was able to reassure us that it would be appropriate should different / higher levels of care be needed in the future. Finally, he explained about D.N.R. – which we hadn’t known about. Once this was explained to us, my mother in law said that she wanted her G.P. to be informed of her wishes for this to be in place for her care.
Very friendly and efficient. Polite manner.
David was still willing to visit even though he knew my mother was not present. He was very sympathetic and understanding of the situation. He explained things clearly and any questions asked he answered clearly and with knowledge and experience of dementia.
The team were helpful and informative they also appeared to understand perfectly the problems that I am facing in organising care for my father in an empathic and thoughtful manner
Very courteous staff when I made initial telephone contact for information about your services
There was background noise that seemed to be distracting both the adviser and myself. Did sometimes feel I was not being heard. Otherwise very helpful & info received by email quickly. Thank you
Alecia is excellent, always able to cover at any notice and it’s much appreciated / Alecia is excellent, always able to cover at any notice and it’s much appreciated
Good explanation of services available Flexible approach in arranging care and prompt putting in place of what’s needed
Very friendly and able to help in a difficult situation.
We have not always received care at the ideal times we requested. While we understand the constraints on Helping Hands, this is what reduced some of the scores.
They have been supportive and reliable.
Attentive informative helpful
Your colleague was very informative in a relaxed manner and non=threatening way. I am still discussing Helping Hands with my sister.
Because he didn’t seem to understand what chylous ascites & what Lymphamagnatosis is plus when you have low blood pressure it’s the same as being anemic / Okay
Alisha was very helpful and explained it all to me. I could not fault her
I have been very impressed with Dad’s new carer Nabil. He is very caring towards Dad and always pays attention to detail whilst washing and dressing him leaving him looking very smart and the bedroom clean and tidy. He also asks Mum if he can help her with anything before he leaves and my parents are so happy with him so it is a relief to me living 300 miles away.
We got the wrong company – helping hands community care we needed – he was very nice about it and pleasant.
Very helpful and reassuring
They were very helpful and took time to explain and advise me / Your welcome
Very helpfull in all question
Very pleasant to talk to
Very helpfull and kind
Very good customer service..helpful and knowledgeable
Happy with the outcome, very helpful and informative
From the first call to your head office to today’s call asking for a slight change to my mother’s care, all contacts with you have been professional and caring. We made a good choice in entrusting our mother’s care to Helping Hands ????
Very helpful and listened to what we were saying. Very friendly
Very friendly understanding and a great company
Friendly helpful staff
Care has been arranged quickly, without fuss or bother. Staff empathised with our situation and the care package was described simply and with understanding. Regards,. Robert W Philip
I spoke to Sam and he was extremely polite, professional & helpful.
Great and very helpful information
Very polite and very helpful and very caring and showed Lucv cared about me and my feelings. Thanks Lucy she is a real credit to your company. Thank you cant wait to see what care you can offer us and meet our carers coz if they are all as nice and caring as Lucy has been then all will be fantastic. Thank you / Thank you
Very pleasant and professional approach. Turned up on time answered all of the questions and provided all the information required.
Informative, friendly, helpful.
Informative helpful polite
Very helpful polite call taker