Reviews for our Newcastle Branch
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Professional and caring approach so far.
Understanding the clients needs.
Alisha was very helpful and explained it all to me. I could not fault her
Because he didn’t seem to understand what chylous ascites & what Lymphamagnatosis is plus when you have low blood pressure it’s the same as being anemic / Okay
Very good customer service..helpful and knowledgeable
Very courteous staff when I made initial telephone contact for information about your services
There was background noise that seemed to be distracting both the adviser and myself. Did sometimes feel I was not being heard. Otherwise very helpful & info received by email quickly. Thank you
I have been very impressed with Dad’s new carer Nabil. He is very caring towards Dad and always pays attention to detail whilst washing and dressing him leaving him looking very smart and the bedroom clean and tidy. He also asks Mum if he can help her with anything before he leaves and my parents are so happy with him so it is a relief to me living 300 miles away.
We got the wrong company – helping hands community care we needed – he was very nice about it and pleasant.
We have not always received care at the ideal times we requested. While we understand the constraints on Helping Hands, this is what reduced some of the scores.
They have been supportive and reliable.
Attentive informative helpful
Your colleague was very informative in a relaxed manner and non=threatening way. I am still discussing Helping Hands with my sister.
Happy with the outcome, very helpful and informative
Very helpfull and kind
Alecia is excellent, always able to cover at any notice and it’s much appreciated / Alecia is excellent, always able to cover at any notice and it’s much appreciated
From the first call to your head office to today’s call asking for a slight change to my mother’s care, all contacts with you have been professional and caring. We made a good choice in entrusting our mother’s care to Helping Hands ????
Friendly helpful staff
Care has been arranged quickly, without fuss or bother. Staff empathised with our situation and the care package was described simply and with understanding. Regards,. Robert W Philip
Very helpful and reassuring
Very helpful and listened to what we were saying. Very friendly
Very friendly understanding and a great company
Great and very helpful information
Very polite and very helpful and very caring and showed Lucv cared about me and my feelings. Thanks Lucy she is a real credit to your company. Thank you cant wait to see what care you can offer us and meet our carers coz if they are all as nice and caring as Lucy has been then all will be fantastic. Thank you / Thank you
Very pleasant and professional approach. Turned up on time answered all of the questions and provided all the information required.
Informative, friendly, helpful.
Informative helpful polite
Very helpful polite call taker
They were very helpful and took time to explain and advise me / Your welcome
Very helpfull in all question
Very pleasant to talk to
Good explanation of services available Flexible approach in arranging care and prompt putting in place of what’s needed
I spoke to Sam and he was extremely polite, professional & helpful.