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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01913 791 689 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care tailored to your needs

Set next to the beautiful Durham Heritage Coast lies the small town of Peterlee, where our team of expert carers are on hand to provide person-centred home care. Covering Blackhall Colliery, Easington Lane, Haswell, Murton, Peterlee, Shotton Colliery, Station Town, Wheatley Hill, Wingate and the surrounding areas, our team of visiting carers aim to enable you to live independently in your own home.

Experienced in assisting with a variety of conditions and health care needs, the team are able to discuss your requirements and make sure that you have everything you need to make you feel comfortable and secure.

Meet the team

Michelle Dutton

Meet Michelle Dutton, our Area Care Manager, Peterlee

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service. We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success. I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays! My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care to suit your routine and requirements

Whether it’s a little support with household duties or regular calls throughout the day to ensure you’re comfortable, the Peterlee Helping Hands team can arrange a care package centred around you. We know how important it is to maintain routines and to keep things how you want them. Non-intrusive and flexible, our carers will fit around your requirements.

Care needs may change over time or suddenly occur after an unexpected illness or injury. It may be that you need intensive support to initially help you to recover, or you may need more assistance as time goes by and your condition changes. Whatever your situation, the team can find the solution that suits you.

With experience supporting anyone from the age of 18 all the up to 100 and beyond, visiting care may be the perfect solution for you or your loved one if you need help with the following:

  • Personal care – Help with getting dressed, washing and continence needs.
  • Household duties – Support with cleaning, laundry and preparing meals.
  • Medication – Assistance with administering medication and gentle reminders.
  • Companionship – A friendly face to have a natter with or take a visit to the local shops with.

Live-in care for in Peterlee

Live-in care needs may occur suddenly or progressively, and it can often be a more favoured option than moving into residential care. The great thing about Helping Hands’ live-in carers is that they will live with you in your home and be there whenever you need them.

Having a regular carer also means that they get to know you and your preferences – sometimes even becoming a good friend. Whilst practical care needs are covered by a live-in carer, emotional wellbeing is also catered for as you can arrange to do what suits you whenever you need. This could be visiting Castle Eden Deane Nature Reserve or going further afield to the historic city of Durham – it’s not just care we provide, it’s companionship too.

Fully-trained in an assortment of different conditions such as Parkinson’s, dementia and multiple sclerosis, our Peterlee carers strive to deliver compassionate and professional care regardless of complexity.

To find out what is live in care, click here.

Domiciliary care in Peterlee

The traditional term for care at home is domiciliary care, and with 30 years’ experience in the industry, Helping Hands still remain experts in the field.

Giving you the freedom to choose when and where you receive care, the team at Peterlee will always provide flexible, considerate and empathetic support. Perhaps you just want a regular visitor once a week to help you change your bed sheets, or maybe you need help to get in and out of bed – we’ll fit around you.

Expert dementia care

With more and more people living with dementia, we’ve made it one of our missions to be the go-to care provider for this condition. We are now recognised as one of the UK’s leading Dementia Specialists in home care, meaning that we truly understand the complexities and symptoms of living with this condition.

Having dementia doesn’t mean that you need to move into residential care; with all of our carers fully trained to understand and support those living with dementia, we can enable you to stay within the comforts of your own home.

Elderly care to suit your needs

As experienced elderly home care providers, we specialise in maintaining the independence of our more senior customers within their own home. Just because you may be unable to do some of the things you used to, it doesn’t mean that you need to go into residential care. The Peterlee team of carers can arrange for tailored care options to enable you to remain in the comforts of familiar surroundings at home. Whether that be having someone to play a game of chess with or simply popping in to ensure you’ve got all of your shopping for the week – we’ll fit around your requirements.

Short-term respite care in Peterlee

Caring for someone can be an extremely rewarding role, but it’s also important to ensure that you get a period of rest and recuperation to recharge your batteries. Respite care from the Peterlee team is an ideal solution if you require a short-term period of care whilst your regular carer is taking a break.

There may be times when you need immediate care after being discharged from hospital or if your carer needs to attend an emergency. In most cases, we can start respite care on the same day as your enquiry, giving peace of mind to both you and your family.

Industry-renowned carers from in Peterlee area

Being a Helping Hands private carer takes patience, kindness and positivity – all of the qualities we look for when recruiting for our carers. With a detailed, award-winning training for both our visiting and live-in carers, we ensure they are adept in a variety of skills including manual handling, first aid, and safeguarding.

We’re extremely proud to be recognised as the first and only care provider to be endorsed as a Centre of Excellence by Skills for Care. Our training is also in-line with the UK Care Certificate, which is recognised by the Care Quality Commission (CQC).

Being fully-regulated by the CQC, our service is regularly inspected to ensure we remain safe, responsive and effective. We also directly employ our carers and carry out full background checks via the Disclosure Barring Service (DBS), which means that we only employ the very best carers.

Find out more about visiting care support in Peterlee

There’s lots to consider when thinking about care, but the Peterlee team will make this process as seamless as possible. Simply set up a meeting by calling and we can discuss your requirements and preferences.

Prefer to speak to someone face-to-face? The team are able to arrange a meeting for a time and place that suits you, whether that be at the Caste Deane Shopping Centre or in your own home.

Call us on 01913 791 689 Talk to us on live chat Request a call back

Our credentials

Our Peterlee branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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