Set next to the beautiful Durham Heritage Coast lies the small town of Peterlee, where our team of expert carers are on hand to provide person-centred care. Covering Blackhall Colliery, Easington Lane, Haswell, Murton, Peterlee, Shotton Colliery, Station Town, Wheatley Hill, Wingate and the surrounding areas, our team of visiting carers aim to enable you to live independently in your own home.
Experienced in assisting with a variety of conditions and health care needs, the team are able to discuss your requirements and make sure that you have everything you need to make you feel comfortable and secure.
"My name is Natasha, I am 24 and have lived in Newcastle all my life. I have two Shih Tzu’s that I love to go on adventures with, in my spare time! Here at Helping Hands I provide support to customers and carers throughout their care journey, ensuring high quality bespoke care is being delivered and carers are well supported and valued at all times. I ‘fell into’ care aged just 18, in my first ever job role and have worked in care ever since. I never thought I would develop such a passion for delivering care, and as I leave work each evening I know I have helped improve the quality of someone’s life, and that is something that inspires me daily.
"I decided to join Helping Hands as I believe working for a company that shares the same values and goals as you is monumental. When I started my career with Helping Hands I was astonished at how driven and committed each and every carer is, not only to the company, but most importantly to every single one of their customers and maintaining and growing this is what I thrive on."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Whether it’s a little support with household duties or regular calls throughout the day to ensure you’re comfortable, the Peterlee Helping Hands team can arrange a care package centred around you. We know how important it is to maintain routines and to keep things how you want them. Non-intrusive and flexible, our carers will fit around your requirements.
Care needs may change over time or suddenly occur after an unexpected illness or injury. It may be that you need intensive support to initially help you to recover, or you may need more assistance as time goes by and your condition changes. Whatever your situation, the team can find the solution that suits you.
With experience supporting anyone from the age of 18 all the up to 100 and beyond, visiting care may be the perfect solution for you or your loved one if you need help with the following:
Live-in care needs may occur suddenly or progressively, and it can often be a more favoured option than moving into residential care. The great thing about Helping Hands’ live-in carers is that they will live with you in your home and be there whenever you need them.
Having a regular carer also means that they get to know you and your preferences – sometimes even becoming a good friend. Whilst practical care needs are covered by a live-in carer, emotional wellbeing is also catered for as you can arrange to do what suits you whenever you need. This could be visiting Castle Eden Deane Nature Reserve or going further afield to the historic city of Durham – it’s not just care we provide, it’s companionship too.
Fully-trained in an assortment of different conditions such as Parkinson’s, dementia and multiple sclerosis, our Peterlee carers strive to deliver compassionate and professional care regardless of complexity.
To find out what is live in care, click here.
The traditional term for care at home is domiciliary care, and with 30 years’ experience in the industry, Helping Hands still remain experts in the field.
Giving you the freedom to choose when and where you receive care, the team at Peterlee will always provide flexible, considerate and empathetic support. Perhaps you just want a regular visitor once a week to help you change your bed sheets, or maybe you need help to get in and out of bed – we’ll fit around you.
With more and more people living with dementia, we’ve made it one of our missions to be the go-to care provider for this condition. We are now recognised as one of the UK’s leading Dementia Specialists in home care, meaning that we truly understand the complexities and symptoms of living with this condition.
Having dementia doesn’t mean that you need to move into residential care; with all of our carers fully trained to understand and support those living with dementia, we can enable you to stay within the comforts of your own home.
As experienced elderly home care providers, we specialise in maintaining the independence of our more senior customers within their own home. Just because you may be unable to do some of the things you used to, it doesn’t mean that you need to go into residential care. The Peterlee team of carers can arrange for tailored care options to enable you to remain in the comforts of familiar surroundings at home. Whether that be having someone to play a game of chess with or simply popping in to ensure you’ve got all of your shopping for the week – we’ll fit around your requirements.
Caring for someone can be an extremely rewarding role, but it’s also important to ensure that you get a period of rest and recuperation to recharge your batteries. Respite care from the Peterlee team is an ideal solution if you require a short-term period of care whilst your regular carer is taking a break.
There may be times when you need immediate care after being discharged from hospital or if your carer needs to attend an emergency. In most cases, we can start respite care on the same day as your enquiry, giving peace of mind to both you and your family.
Being a Helping Hands carer takes patience, kindness and positivity – all of the qualities we look for when recruiting for our carers. With a detailed, award-winning training for both our visiting and live-in carers, we ensure they are adept in a variety of skills including manual handling, first aid, and safeguarding.
We’re extremely proud to be recognised as the first and only care provider to be endorsed as a Centre of Excellence by Skills for Care. Our training is also in-line with the UK Care Certificate, which is recognised by the Care Quality Commission (CQC).
Being fully-regulated by the CQC, our service is regularly inspected to ensure we remain safe, responsive and effective. We also directly employ our carers and carry out full background checks via the Disclosure Barring Service (DBS), which means that we only employ the very best carers.
Our Peterlee branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
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