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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01912835659 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Ponteland

Nestled between the borders of Northumberland and Tyne & Wear, the village of Ponteland has flexible Helping Hands carers to suit your needs and provide the highest quality of care.

The team in Ponteland have tailored home care in Higham Dykes, Berwick Hill, Horton Grange, Dinnington, Woolsington, Callerton, Black Callerton, High Callerton, Medburn, Eachwick and the surrounding areas.

We’re strong believers of person-centred care designed to fit around your care and needs. Our friendly and compassionate carers can help with both short-term arrangements and long-term solutions.

Meet the team

Michelle Dutton

Meet Michelle Dutton, our Area Care Manager, Ponteland

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service. We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success. I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays! My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Ponteland to suit your schedule

Whether it’s assistance with preparing meals or support with taking medication several times a day, our team in Ponteland are equipped to deal with a variety of care needs.

Our aim is to ensure you remain independent and comfortable in your own home, with the freedom to choose support for your routines and preferences.

The beauty of our service is that it is bespoke and flexible; if your care needs change then we can alter your personalised care plan to suit you.

We offer anything from popping in once a week, to routinely calling several times a day, covering the following care needs:

  • Personal care and dressing
  • Assisting with medication
  • Hygiene and continence care
  • General housework and food preparation
  • Companionship and accompanying you on trips out

Although practical support is important, maintaining social connections and being part of the local community is vital for wellbeing. We don’t just visit you at home – we can accompany you if you want to catch up with an old friend or take part in your local book group.

Live-in care for total peace of mind

As time goes by, we understand that your needs may become more complex. Our live-in care offers the best of both worlds – independence to live in your own home safe and the knowledge that you have care on hand around the clock.

The support given by Ponteland’s live-in carers is always on your terms and specific to your requirements. And as your needs change, your care plan can be altered too. From conditions such as dementia and diabetes to more complex difficulties such as multiple sclerosis and spinal injuries – our carers are trained to care for a variety of conditions.

Some of the benefits of live-in care:

  • Live together safely as a couple
  • Keep beloved pets
  • One-to-one care to suit your preferences
  • Stay in touch with your local community in Ponteland
  • Freedom and independence in your own home

Carers in the Ponteland area have a range of different experience, talents and hobbies. We take time to ensure you select the right carer to suit your personality and interests. In other words, they should be the perfect match for you.

Domiciliary care in Ponteland

Domiciliary care – also known as care at home – enables people to live in their own homes even if they require additional support to do so. It’s available for people of all ages with anything from special needs, multiple sclerosis or epilepsy, to Parkinson’s, Alzheimer’s or diabetes.

Just like live-in care, domiciliary care offers familiarity with a carer that shares your interests and appreciates your routines. Companionship can be vital if you struggle to maintain independence at home, and this option can be beneficial for the emotional and practical elements of care.

Dementia care and support in Ponteland

Since 1989, we have specialised in dementia care and understand the complexities behind this difficult condition.

With over 100 different types of dementia affecting people in different ways, we ensure that our care teams are trained to handle a variety of symptoms, behaviours and medical issues that arise from the condition to offer the best possible support to you and your family.

It can be upsetting for an individual and their family to experience the symptoms of dementia, particularly if you are unaware of what is happening. Challenging behaviour, forgetfulness and disorientation are just some of the things we can help with, along with supporting you to dress, prepare meals and manage your affairs when you no longer can.

Elderly care for you or your loved ones

As time goes by, it may be necessary for you to have extra support at home to make sure you’re safe and happy. Although it can be difficult to get used to needing a bit more help, it’s often a more feasible option than going into residential care.

Elderly care can range from having someone to have chat to and regular companionship, to reducing trip hazards and helping you in and out of the shower, but is all centred around independence and choice.

Respite care for short-term breaks

Caring for a relative that you love can at times be challenging and draining, both physically and emotionally. We’re here when you need a break or a short-term solution for the care of your loved one, delivering high-quality care that you would provide yourself.

Whether you are planning a holiday and you want some extra support so your family don’t have to worry, you’re due to be discharged from hospital and would like a ‘helping hand’ to get back on your feet or you need some support while you attend your loved one’s wedding, our team are here to provide a dedicated respite care packages that gives you the support you need, for as long as you need it.

Expert care from dedicated Ponteland carers

As one of the most established care providers in the UK, we pride ourselves in having the highest calibre of carers. That’s why all our carers undergo a five-day induction programme, covering moving and handling, medication, healthy living, hygiene and first aid.

We’re proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care, not to mention, we’re fully licensed by the Care Quality Commission (CQC). Regularly inspected to ensure they meet the highest of standards, we are also a member of the United Kingdom Home Care Association (UKHCA), who help us to provide the very best care at home.

All our carers go through a thorough background check and are directly employed by us, meaning that all of the paperwork and relevant standards are completed by us to save you any hassle or confusion.

Find out more about Ponteland carers

If you’d like to discuss your home care options and set-up a meeting with the team, please get in touch with usWe’re here to take your call seven days a week.

Call us on 01912835659 Talk to us on live chat Request a call back

Our credentials

Our Ponteland branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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