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Home care in Pontypool

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 9:00 AM on Sunday

New customer

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Existing customer
029 2002 6340

Lines open at 9:00 AM on Sunday

New customer

Lines are currently closed

Existing customer
029 2002 6340

Visiting care and home care in Pontypool

Pontypool has a rich industrial history and developed a significant ironwork trade hundreds of years ago. As the industrial revolution became established, Pontypool retained its significance, and despite not being the largest iron foundry town locally, it maintained its relevance in the area. The ancient marries with the modern in Pontypool these days, with shops, attractions, and nature to satisfy everyone. If you enjoy visiting the local area, then our visiting and live-in care workers would be happy to take you out whenever you wish, to make the most of what Pontypool offers today.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Pontypool team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Pontypool care team
Adam Wilkins
Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins
Claire Garside
Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

More about Claire Garside
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Fully regulated by the CIW

Our Pontypool branch is fully regulated and accredited by the CIW

Find out more
A man sits up in bed reading a book and smiling at a carer who stands beside him, wearing a purple uniform and name badge. They appear to be in a cosy, stone-walled bedroom.
Home care in Pontypool

Our careworkers are incredible at what they do – moving heaven and earth every single day for their clients, so that they can live their very best life possible in the comfort and safety of their own home. Care calls start from just 30 minutes per week up to the level you need for your particular condition, and include support with every aspect of your daily care.

This could be personal care, making meals, getting clients in and out of bed, mobility support, medication, and so much more!

Three older women walk arm-in-arm down a paved path, smiling and enjoying each other's company, with greenery and trees in the background.
Not just a care agency in Pontypool

We’re not a care agency – we’re a private home care company who were established as a family concern back in 1989. Consequently, the service you get from us isn’t like that of an agency, as from Helping Hands, you get a dedicated, personalised programme of care, with up-front prices and the highest quality service included as standard. Agencies can often make you pay for all kinds of extras, such as matching you with a carer, visits from a manager, and so much more, but with the Helping Hands agency care in Pontypool, you get everything you expect included.

Two people sit outdoors, smiling and talking whilst holding cups. One person wears a yellow hoodie and glasses, and the other has long hair and a jumper over their shoulders. Green foliage surrounds them.
Live-in care in Pontypool

Full-time support in the home you love, meaning you get to remain comfortable and safe around the clock – there really isn’t a price that can be put on such peace of mind.

Your private careworker living in your home may sound like an imposition at first; however, they’ll quickly become a valuable friend who you’ll wonder how you ever lived without. They’ll be happy to support you with every aspect of your daily routine and be there for you overnight if you’re worried about the darker hours, too. Live-in care in Pontypool will be a comfort in the home you love.

A young man in a lavender uniform and an older woman in a brown jacket stand by a wooden fence outdoors, smiling and reading a bird guidebook together. A grassy field and trees are in the background.
Private care in Pontypool

Private care in Pontypool from Helping Hands will offer you the standards of care you’ve always hoped for, whether you’ve previously had care or not.

Other care companies may not have offered you the service you’d hoped for, yet with Helping Hands, you will get the very highest standards of care every single day. You call the shots with private home care; your package of care is designed around you and built for your needs, and we’ll listen to your preferences and respect your routines.

A smiling man with curly hair, wearing a purple shirt and name badge, holds a laundry basket filled with towels in a cosy, stone-walled room.
Fully-trained carers in Pontypool

Our careworkers are amazing – we are always heartened by the wonderful reports we receive from our clients telling us what they’ve achieved together every day. We deliberately select our careworkers to be just that way, though, to value our clients and respect their preferences and the way they wish to live.

Our careworkers receive plenty of instruction when they first join us, and as time goes on, we ensure there is plenty of training available, so they can achieve their goals. We like to promote from within, so many of our managers began as carers with us, and whether they have years of experience or are in their first care job, we’ll nurture them and make sure they always offer you the best standards of home care.

In addition, we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, which shows how highly we value being able to deliver consistently excellent care.

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Branch information
Address

Helping Hands Cwmbran, R1 & R2 Mamhilad House, Mamhilad Park Estate, Pontypool, NP4 0HZ

Show in maps Pontypool Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Other care covered